Wat is HaloITSM?

HaloITSM is een softwareoplossing voor de ITSM-service desk, speciaal ontworpen voor IT-servicebeheer. HaloITSM geeft je de kracht om alle IT-ondersteuning te beheren met krachtige ITIL-afgestemde out-of-the-box functionaliteit. Je kunt specifieke processen zoals verandering- en probleembeheer stroomlijnen en erover rapporteren. Afgestemd op je exacte vereisten, kan je IT afstemmen op de zakelijke behoeften in een allesomvattende, onbeperkte IT service desk-oplossing.

Wie gebruikt HaloITSM?

Bij uitstek geschikt voor bedrijven die op zoek zijn naar een middelgrote ITIL-conforme servicedeskoplossing.

HaloITSM Software - 1
HaloITSM Software - 2
HaloITSM Software - 3
HaloITSM Software - 4
HaloITSM Software - 5

Twijfels over HaloITSM? Vergelijk met een populair alternatief

HaloITSM

HaloITSM

4,7 (31)
US$ 49,00
maand
Gratis versie
Gratis proefversie
135
29
4,6 (31)
4,6 (31)
4,7 (31)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 14.000,00
jaar
Gratis versie
Gratis proefversie
38
3
3,9 (210)
3,9 (210)
3,9 (210)

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Reviews over HaloITSM

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,6
Klantenservice
4,7
Functies
4,7
Waar voor je geld
4,6

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
68%
4
32%
Owen
Owen
Director in VK
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Feature Rich and a Great User experience

5,0 3 jaar geleden

Opmerkingen: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Pluspunten:

It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Minpunten:

With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

Kai
Network Manager in VK
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

The best user experience

5,0 11 maanden geleden

Opmerkingen: So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.

Pluspunten:

At the heart of the halo service is the user experience. I think it’s customisation, ease of use and continual addition of new and improved feature sets are what makes Halo stand out from the rest. Many alternatives that we have tried resulted in us trying to work around the product, but with halo it truest does get tailored to your business needs. Best of all there’s always something new to implement to improve your service.

Minpunten:

As with all software there are features missing we would like, however I don’t consider this a con as Halo are always open to suggestions and implement requested features on a regular basis.

Paul
IT Manager in VK
Machine- en installatiebouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Multi Function

4,0 6 jaar geleden

Opmerkingen: We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

Wendy
Desktop Support Lead in VS
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Overwogen alternatieven:

Best Service Desk Software

5,0 3 jaar geleden

Opmerkingen: We are using Halo for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from Halo.

Pluspunten:

Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best!

Minpunten:

It's hard to say anything bad about it. I'd love if the knowledge base was a bit more robust, like having a life-cycle for articles, being able to truly have an internal KB for agents that could also have FAQ lists, and maybe some extra security options for who can see some of the KB articles on the end user side (restricting something to say, managers only or an AD group or something like that).

Adam
Trust IT Services Manager in VK
Schoolleiding, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great ITSM Tool

5,0 12 maanden geleden

Opmerkingen: In general it has been very good, deployment was great (although a paid for extra of course).

Pluspunten:

The software is much more modern looking then some of the competitors (Topdesk, Sysaid etc), meaning its easier to work within for long periods. The use of workflows means most things are possible. Support are generally good in replying quickly.

Minpunten:

Reporting could be easier with drop down selection of fields, instead of having to use SQL from scratch. Automation of asset creation from a client installed on PCs would be good.