Wie gebruikt HaloITSM?

Bij uitstek geschikt voor bedrijven die op zoek zijn naar een middelgrote ITIL-conforme servicedeskoplossing.

Wat is HaloITSM?

HaloITSM is een softwareoplossing voor de ITSM-service desk, speciaal ontworpen voor IT-servicebeheer. HaloITSM geeft je de kracht om alle IT-ondersteuning te beheren met krachtige ITIL-afgestemde out-of-the-box functionaliteit. Je kunt specifieke processen zoals verandering- en probleembeheer stroomlijnen en erover rapporteren. Afgestemd op je exacte vereisten, kan je IT afstemmen op de zakelijke behoeften in een allesomvattende, onbeperkte IT service desk-oplossing.

HaloITSM - Details

Halo Service Solutions

https://haloservicedesk.com/

Opgericht in 1994

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HaloITSM - prijsoverzicht

See pricing plans

HaloITSM heeft geen gratis versie maar biedt wel een gratis proefperiode. HaloITSM betaalde versie vanaf US$ 25,00/maand.


Beginprijs

US$ 25,00/maand

Gratis versie

Nee

HaloITSM deployment and support

Ondersteuning

  • 24/7 (contact met medewerker)
  • Kantooruren
  • Online

Implementatie

  • Cloud, SaaS, Web
  • Geïnstalleerd - Windows
  • Mobiel - iOS native
  • Mobiel - Android native

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Functies van HaloITSM

  • Aanpasbare branding
  • Aanpasbare branding
  • Beheer van IT-assets
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van Service Level Agreements (SLA's)
  • Callcenterbeheer
  • Callcenterbeheer
  • Communicatie via meerdere kanalen
  • Communicatie via meerdere kanalen
  • Documenten opslaan
  • Documenten opslaan
  • E-mailintegratie
  • E-mailintegratie
  • Geautomatiseerde routing
  • Geautomatiseerde routing
  • Integratie van sociale media
  • Integratie van sociale media
  • Interactie bijhouden
  • Interactie bijhouden
  • Kennisbankbeheer
  • Kennisbankbeheer
  • Macro's/reacties via sjablonen
  • Macro's/reacties via sjablonen
  • Netwerkcontrole
  • Netwerkcontrole
  • Rapportage en analyse
  • Rapportage en analyse
  • Realtime chatten
  • Realtime chatten
  • Ticketbeheer
  • Ticketbeheer
  • Toegang en controle op afstand
  • Toegang en controle op afstand
  • Waarschuwingen / Escalatie
  • Waarschuwingen / Escalatie
  • Workflowconfiguratie
  • Workflowconfiguratie
  • Zelfserviceportal
  • Zelfserviceportal

Bekijk de volledige lijst van Helpdesk software

  • Beheer van IT-assets
  • Contractbeheer
  • Incidentenbeheer
  • Kennisbeheer
  • Releasebeheer
  • Servicecatalogus
  • Servicerapportage
  • Ticketbeheer
  • Zelfserviceportal

Bekijk de volledige lijst van IT-service software

  • Assets volgen
  • Beschikbaarheidsbeheer
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Incidentenbeheer
  • Probleembeheer
  • Projectbeheer
  • Veranderingsbeheer
  • Versie- en implementatiebeheer
  • Zelfserviceportal

Bekijk de volledige lijst van ITSM-software

  • Afstandsbediening
  • Beheer van IT-assets
  • CMDB
  • Incidentenbeheer
  • Inkoopbeheer
  • Kennisbank
  • Mobiele toegang
  • SLA-beheer
  • Veranderingsbeheer
  • Zelfserviceportal

Bekijk de volledige lijst van Servicedesk software

HaloITSM alternatieven

Meer alternatieven voor HaloITSM

Reviews van HaloITSM

Read all reviews

Overall rating

4,6/5

Average score

Gebruiksgemak 4,5
Klantenservice 4,8
Functies 4,7
Waar voor je geld 4,6

Review software

Share your experiences with other software buyers.

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Owen W.
Director
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 12-12-2019

"Feature Rich and a Great User experience"

Opmerkingen: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Pluspunten: It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Minpunten: With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

  • Bron van de reviewer 
  • Beoordeeld op 12-12-2019
Wendy D.
Desktop Support Lead
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 17-6-2020

"Best Service Desk Software"

Opmerkingen: We are using Halo for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from Halo.

Pluspunten: Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best!

Minpunten: It's hard to say anything bad about it. I'd love if the knowledge base was a bit more robust, like having a life-cycle for articles, being able to truly have an internal KB for agents that could also have FAQ lists, and maybe some extra security options for who can see some of the KB articles on the end user side (restricting something to say, managers only or an AD group or something like that).

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 17-6-2020
Paul M.
IT Manager
Machine- en installatiebouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 6-1-2017

"Multi Function"

Opmerkingen: We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

  • Bron van de reviewer 
  • Beoordeeld op 6-1-2017
Jacob W.
Operations Technical Lead
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 15-10-2019

"Slick web application with excellent support"

Opmerkingen: We replaced our previous outdated ticket management system, like for like, as well as getting some much needed added features. Such as automated SLA tracking and assignment, as well as automated report generation and distribution.
It's saved us countless hours of administration work in the reporting process.

Pluspunten: NetHelpDesk (specifically the web app variant) is a slick, modern and powerful ticket management system, unlike the vast majority of its competitors it has a very clean interface, which in turn is customization. It's the fastest ticketing software I've ever used, at least in the cloud based environment. Customisation was a breeze thanks to the very knowledgeable and helpful consultants who were sent to our offices for the initial configuration of the system, they gave great advice and made understanding how the configuration sat together a breeze.

Minpunten: For the most part the system is excellent, a few small cons:
Configuration can be quite repetitive, as the solution is primarily rule based, so you find yourself entering lots of rules which are slightly different from each other, if at any point you decide to overhaul something like your priority matrix, but with a little thought during implementation, you should only need to do this once.

  • Bron van de reviewer 
  • Beoordeeld op 15-10-2019
Mark R.
Head of Operations
Gezondheid, wellness en fitness, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 25-1-2019

"NetHelpDesk where have you been all my life?"

Opmerkingen: The staff of NHD listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The NHD team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations.

Pluspunten: I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc. The simplicity of the application is also incredible and actually improves the user and admin experience tenfold.

Minpunten: The only negative I have at present is that not all functionality in the NHD client is available in the Web Portal - however this is on the development roadmap and will be imminently factored in. There is also a seemingly over complicated way of managing incidents that require different ticket templates to follow a incident > major incident > problem format rather than a more simple work flow trigger that could start this process for you. However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee! However that being said, I have such confidence in the capabilities of the NHD team; I would bet it will make me a coffee in a future release!

  • Bron van de reviewer 
  • Beoordeeld op 25-1-2019