Wat is Librestream Onsight?

Librestream transforms workforces with AR & AI- enabled knowledge networks for safer, more efficient & resilient workforces. Librestream’s Onsight solution is the leading augmented reality platform, built for industrial enterprises & deployed in 193 countries, on 6 continents, & supports translations in 27 languages. Compatible with existing workflows and ecosystems, Onsight provides immediate access to the content, people, relevant data, & guidance needed — in any environment & on any device.

Wie gebruikt Librestream Onsight?

Enterprises in manufacturing and heavy equipment, oil & gas, utilities, renewable energy, test inspection and certification services, aerospace and defense, and mining.

Waar kan Librestream Onsight worden geïmplementeerd?

Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (lokaal), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • door Librestream Technologies
  • Opgericht in 2003
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Albanië, Algerije, Amerikaanse Maagdeneilanden, Angola, Antigua en Barbuda en nog 177 andere

Talen

Chinees, Duits, Engels, Frans, Italiaans en nog 6 andere

Over de leverancier

  • door Librestream Technologies
  • Opgericht in 2003
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Albanië, Algerije, Amerikaanse Maagdeneilanden, Angola, Antigua en Barbuda en nog 177 andere

Talen

Chinees, Duits, Engels, Frans, Italiaans en nog 6 andere

Video's en afbeeldingen van Librestream Onsight

Librestream Onsight-video
Librestream Onsight Software - 1 - miniatuur
Librestream Onsight Software - 2 - miniatuur
Librestream Onsight Software - 3 - miniatuur
Librestream Onsight Software - 4 - miniatuur
Librestream Onsight Software - 5 - miniatuur

Vergelijk de kosten van Librestream Onsight met soortgelijke producten

Vanaf

N.v.t
US$ 12,85/maand
US$ 588,00/jaar
US$ 300,00/maand

Gratis versie

Gratis versie Nee
Gratis versie Ja
Gratis versie Ja
Gratis versie Ja

Gratis proef

Gratis proef Ja
Gratis proef Ja
Gratis proef Ja
Gratis proef Ja

Functies van Librestream Onsight

  • 3D-objecten
  • API
  • Aangepaste ontwikkeling
  • Aanpasbare branding
  • Aanpasbare sjablonen
  • Activiteitendashboard
  • Afbeeldingenbibliotheek
  • Beheer van klantervaringen
  • Chatten/messaging
  • Content maken
  • Contentbeheer
  • Contentbibliotheek
  • Documentbeheer
  • Eenmalige aanmelding
  • Gebruikersbeheer
  • Gegevens importeren en exporteren
  • Gemengd leren
  • Integratie van sociale media
  • Integraties van derden
  • Interactieve inhoud
  • Marketing via meerdere kanalen
  • Modellering en simulatie
  • Multi-apparaat uitrolmogelijkheden
  • Multimedia-ondersteuning
  • Offertes
  • Ondersteuning voor meerdere indelingen
  • Op rollen gebaseerde toestemmingen
  • Over elkaar gelegde objecten
  • Predictieve analyse
  • Prognose
  • Projectsjablonen
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime gegevens
  • Samenwerkingstools
  • Schattingen
  • Slepen en neerzetten
  • Softwareontwikkeling
  • Tegen een achtergrond gebaseerd op de echte wereld
  • Toegang en controle op afstand
  • Toegangsopties/machtigingen
  • Tweewegs audio en video
  • Video-ondersteuning
  • Video-oproepen opnemen
  • Videostreaming
  • Virtual reality
  • Volgen en analyseren van gebruik
  • Voor training/opleidingen
  • Voor verkoop/marketing
  • Workflowbeheer

Bekijk de volledige lijst van Augmented reality software

  • API
  • Aanpasbare formulieren
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Aansturing van onderaannemers
  • Activiteiten volgen
  • Activiteitendashboard
  • Afsprakenbeheer
  • Apparatuur bijhouden
  • Auditbeheer
  • Audittrail
  • Beeldregistratie
  • Bewaking
  • Bijhouden van mislukte inspecties
  • Code afdwingen
  • Compliancebeheer
  • Corrigerende en preventieve maatregelen (CAPA)
  • Digitale handtekening
  • Documentbeheer
  • Documenten opslaan
  • Elektronische handtekening
  • Formulierbeheer
  • Gegevens importeren en exporteren
  • Incidentenbeheer
  • Inspectiebeheer
  • Integraties van derden
  • Klantendatabase
  • Mobiele toegang
  • Offline toegang
  • Onderhoudsplanning
  • Rapportage en analyse
  • Rapportage en statistieken
  • Rapportsjablonen
  • Realtime gegevens
  • Realtime meldingen
  • Realtime rapportage
  • Realtime updates
  • Risicobeoordeling
  • Sjabloonbeheer
  • Slepen en neerzetten
  • Status bijhouden
  • Streepjescodes en tickets scannen
  • Taakbeheer
  • Taakplanning
  • Trainingsbeheer
  • Verzendbeheer
  • Waarschuwingen/Meldingen
  • Werkorderbeheer
  • Workflowbeheer

Bekijk de volledige lijst van Inspectiesoftware

  • API
  • Aanpasbare branding
  • Aanpasbare rapporten
  • Activiteiten volgen
  • Activiteitendashboard
  • Auditbeheer
  • Audittrail
  • Authenticatie in twee stappen
  • Beheer van supporttickets
  • Bestanden delen
  • Bestandsoverdracht
  • Beveiligd aanmelden
  • Bewaking
  • CRM
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Compliancebeheer
  • Controle en beheer op afstand
  • Diagnostische hulpmiddelen
  • Eenmalige aanmelding
  • Enquêtes en feedback
  • Gebruikersbeheer
  • Integraties van derden
  • Live chatten
  • Meerdere gebruikersaccounts
  • Onbeheerde toegang
  • Overzichtsrapporten
  • Prestatiemeetwaarden
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime chatten
  • Realtime controle
  • Realtime gegevens
  • Realtime meldingen
  • Realtime updates
  • SSL-beveiliging
  • Samenwerkingstools
  • Scherm delen
  • Servercontrole
  • Sessieoverdracht
  • Sessies opnemen
  • Toegang en controle op afstand
  • Toegangsopties/machtigingen
  • Tweewegs audio en video
  • Update en installatie op afstand
  • Video-ondersteuning
  • Videovergaderen
  • Workflowbeheer
  • Zelfserviceportal

Bekijk de volledige lijst van Software voor ondersteuning op afstand

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Reviews over Librestream Onsight

Lees alle 14 reviews

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,8
Klantenservice
4,6
Functies
4,4
Waar voor je geld
3,9

Reviews op basis van score

5
7
4
5
3
1
2
1

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Geverifieerde reviewer
System Engineer in VS
Geverifieerde LinkedIn-gebruiker
Lucht- en ruimtevaart, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Changing Customer Support with Onsight

5 2 jaar geleden

Opmerkingen: Overall I am very pleased with the results our organization has had with using Onsight. The members of the Librestream team work very hard to ensure that the Onsight experience is good every time the app is used. When there are questions they are very prompt in answering. The training staff is always ready to step in and assist when needed. On the occasions that I have met with the team from Librestream I have always come away impressed with their customer focus.

Pluspunten:

Onsight by Librestream is a very well designed product that is easy to use right out of the box. My colleagues and I have deployed this technology to various locations around the world with good results. When I need a person in the field to use Onsight it is a simple of matter of an email and a phone call to have them up and running. The people in the field that are using Onsight for our organization vary in computer/phone skill level and none of them have had any issues in setting up and running Onsight. The low bandwidth capapbility is an outstanding feature giving us more access to our customer in remote locations. One of the best things is the app is the person field does not have to have another tool to use Onsight. Having said that, the accessories, the Cube and the Hub, are excellent add-ons to the basic Onsight set up. This app is a game changer for supporting our customers in the field as we can communicate real time driving faster repairs returning the customer's equipment back to service sooner. In our work with Onsight we have integrated the Hub with UniWest's EVi, and the Grey Gecko Real Time Inspection tool.

Minpunten:

I really do not have any problems with Onsight or issues with any of the functions.

Stewart W.
Digital Transformation Manager in VK
Olie en energie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Onsight for Remote Digital Inspections

4 2 jaar geleden

Opmerkingen: Overall or experience has been very good. We had a situation recently where an inspection was able to take place at a remote site with social distancing measures put in place. A company nspector and representative from the end-client would be present to witness the testing activities. Although a local inspector could attend, client project representatives were unable to travel to the site, so the Onsight solution was selected so everyone could still virtually attend.

Pluspunten:

There are a couple of areas within the solution which I personally liked. 1. Ease and pace to get this installed. We were up and running within a few days of raising the PO 2. The software offers several unique features above the other applications we considered which lends itself to the higher criticality types of jobs we undertake e.g. ability to take detailed photographs, even on a lower quality line. Ability to annotate on photographs and the ability to share these to all parties on the call. 3. The guest license feature has been invaluable to the way in which we work

Minpunten:

There are a few areas of the solution which hampered us in its use: 1. Restriction of only having 2 people on a call when initiated from a mobile device (phone/tablet) 2. Additional costs for online storage capabilities. If this could be redirected to our own cloud solutions that would really help 3. Some of our end users operate with Macbooks and there is no software available for this

Geverifieerde reviewer
Marketing & promotion manager in Frankrijk
Geverifieerde LinkedIn-gebruiker
Luchtvaart(maatschappijen), 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Onsight meets our expectations and improves customer satisfaction

3 2 jaar geleden

Opmerkingen: Our overall experience is good. The tool allows us to improve the reactivity of our technicians. To improve the relationship with our customers and their satisfaction by responding quickly and easily to their needs. It saves time for our customers and our technicians.

Pluspunten:

Onsight is very easy to use and easy to learn. Our technicians use it with our customers without any problem. The features of telestration and document sharing during live video are very useful. This makes it possible to respond very quickly to customer needs. Compatibility with endoscopes and connected glasses is a big added value in our industry.

Minpunten:

There is no difficulty in using the tool, but I think it lacks some features to further improve the user experience. Sharing files in .pdf format is not possible, which can be a problem with some of our documents. It lacks a chat feature, if we just want to exchange quickly, like on a network like Whatsapp or messenger, text information. It is possible to record the session in video format, but the file format is only readable by Onsight, so it cannot be reused outside the application.

Norman H.
SVP, Complex Claims in VS
Verzekeringen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Security, flexiblity and forward thinking

5 2 jaar geleden

Opmerkingen: Our objective in using a virtual collaboration solution was first to improve the customer experience with regard to equipment insurance claims. Soon after claim reporting, we are able to connect with the customer remotely to get a view of the damage and discuss how the coverage can respond. The customer is engaged as they don't have to wait for us to coordinate a visit and they are able to direct us to what they believe is important for us to see. Beyond being part of the process, the customer gets an assessment much sooner allowing them to make informed decisions. Beyond customer experience, using this technology allows us to better control travel costs and to triage damage in the event that we still need to get on-site.

Pluspunten:

Librestream's application is key for our goal to continually enhance the customer experience. It allows us to interact and collaborate with customers to reach a mutual understanding in a more efficient way. We can control costs by reducing travel while being able to engage with customers sooner and when it is typically more convenient for them. The solution has been developed with security in mind and is very adaptable for the available bandwidth. The Librestream team is committed to helping users succeed and is open to recommendations to make the application work for the user. Excited by their vision of integrating new functionality including potential augmented reality and IoT.

Minpunten:

We use the application almost exclusively to connect with our customers (guests). We send them an invite from which they must download the application, click on a link and then point the device at the item at issue. An ideal solution would be to eliminate the need to download the application. However, we understand that it could reduce security and some underlying data capture. With that in mind, we are not willing to sacrifice for a little more convenience. Another pain point maintaining connection if the customer's device is unable to get a signal. Librestream's application is very adaptable to very low bit rate environments. But when we are unable to collaborate due to low connectivity, we have asked them to explore allowing us to toggle the customer's instance to allow them to record video for future upload. While not possible for us today, I am confident that Librestream's team will make it happen if they are able.

Mark N.
Consultant in VS
Olie en energie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Onsight from Librestream performed where it was needed most

5 2 jaar geleden

Opmerkingen: The experience with Librestream in supporting us was excellent. Tech support, to sales support, to overall interaction with the company was all good. We didn't need a lot of any of that, but when we did, they were very responsive.

Pluspunten:

The ability for the software to handle low connection speeds was paramount to being able to provide live video for remote expert collaboration. Before I continue, let me clarify my position and use. I took an early retirement from NOV in August 2019 where I evaluated, used, and established the use of this software in Aftermarket and other groups within NOV. I continue to use the software in a consulting role. Okay, as to handling connection speeds or bandwidth. While a service tech may have a great connection close to a WiFi access point, as they move around areas and machinery, there will be less than desirable speeds to the WiFi connection. You want software that can handle those lower speeds without dropping the call. Onsight is excellent at maintaining continuity as those speeds go up an down. For the oil patch, keeping the connection provides a confidence in the rest of the remote support function. This was the top feature for us. Of course, being able to have multiple people on the call and allowing shared audio and video was at the top of the feature list once you could reliably get and keep a connection. Librestream also provided a way to document what was done, as well as an electronic form to allow anyone unfamiliar with a task to step through the task as well. This allowed us to put people in the field that may have had limited experience in some areas, knowing that they had a support team behind them and a set of instructions detailing the work.

Minpunten:

To be honest, there was very little that was a downside. I suppose one feature that would be useful would be to see who had Onsight active if you needed to make a call. We never just called, but set up the remote session prior so that the right people were available, or could be notified to be available. Other than that, there wasn't “least” about it.