ViaSay

Excellent product, awesome team and customer service

Pluspunten:

- The platform is super user-friendly and easy to use (doesn't require specific IT knowledge), which enables the clients to be independent (i.e. complete freedom to modify the content, add or remove CTA, create new bot answers...) - The ability to monitor performance: thanks to tracking and analytics tools, the clients can follow CSAT/NPS and other KPIs and even target specific answers, which is very useful when releasing a new scenario or to improve existing ones. - A major advantage: the bot can easily be connected to CRM and other databases, which enables real time data check. This feature is what makes the bot particularly helpful to our customer service team. - The ability to manage the bot 4 different languages. - Team spirit: people at Mindsay are skilled, pleasant to work with and always here for their clients. They understand the needs quickly, offer solutions and work well and quick.

Minpunten:

- A bit more layout options would be great (i.e. possibility to use bold/colours etc. in the text displayed by the bot) and other minor UX improvements - Managing NLP used to be difficult but thanks to recent improvements it is much easier now for clients to it themselves Overall the Mindsay team is very open and do take into consideration client feedback in order to improve their product.

A Game Changer

Opmerkingen: Fantastic experience so far. It’s early days but Their team has fantastic internal communication and it reflects in their ability to provide a great service with time framed targets being met with.

Pluspunten:

The ease of use for someone with no technical ability is great. The system to build the flow of conversations is easy to use and provides clarity throughout.

Minpunten:

Slightly slow to run, it can have delays when loading in some cases

the best multilingual platform, easy content management

Opmerkingen: The chatbot enables us to help clients in 4 languages, either in redirecting the clients to our websites content, create cases (linked to our CRM) or manage a live chat with agents

Pluspunten:

Easy to manage different languages implementation between website and CRM the ongoing changes on the platform enable clients to be more independent in the content management super reactive team, open to feedback and new functionalities

Minpunten:

some UX improvments could still be done, but the team is very open to client's feedback and has already developed new functionnalities that are really helpful