Wat is Hybrid Chat?Live chat, integrated to *any chat channel (Whatsapp, Viber, SMS, Webchat, Telegram, Facebook Messenger, Instagram,...), *your chatbot (Dialogflow, Amazon Lex, rasa.ai, IBM Watson,...) *CRM (Microsoft Dynamics, Salesforce, Siebel, Oracle, SAP,..) ..and optionally to your callcenter (Cisco, Genesys, FusionPBX,..)
Wie gebruikt Hybrid Chat?
Banks, Mobile Operators, Utilities, Healthcare, Airlines Expertflow has support offices in Europe, Africa, and South Asia
Twijfel je over Hybrid Chat? Vergelijk met een populair alternatief
Alternatieven voor Hybrid Chat
Reviews over Hybrid Chat
Reviews op basis van bedrijfsgrootte (werknemers)
Reviews zoeken op score
Contact center SMS, Chat, social media integration with Cisco Finesse
Opmerkingen: The Missouri Poison Center is 24/7 contact center. We implemented ExpertFlow Hybrid Chat in 2019. The company culture, from the[SENSITIVE CONTENT] to the helpdesk, strive for customer’s success. Everyone was proactive and eager to assists us in ideas, solutions, and customization. We presented the company with many workflow needs during the design, implementation, and support phases; the ExpertFlow team delivered enhancements in a consistent manner. We are pleased with the company culture and continue investing in their products and services.
The software integrates nicely with Cisco Finesse. Reports are integrated in Cisco CUIC. Easy of use and short learning curve.
I would like to see the backend simplified and a single GUI management interface for the different products provided by Expertflow.