Plum Voice Hosted IVR

Plum Voice Hosted IVR

door The Plum Group

Wie gebruikt Plum Voice Hosted IVR?

Plum Voice powers IVR, messaging, and voice communications for customers all over the world. Our clients range from medium- to large-sized enterprises across a wide variety of industries.

Wat is Plum Voice Hosted IVR?

As the leading independent interactive voice response (IVR) provider, Plum Voice equips companies with everything they need to create and manage superior automated communications, giving businesses more control over their customer-facing communications. By moving IVR outside the call center and providing tools to develop, measure and improve voice applications organizations can create great caller experiences, improve contact center ROI and lower overall customer service costs.

Plum Voice Hosted IVR - Details

The Plum Group

http://www.plumvoice.com/

Opgericht in 2000

Plum Voice Hosted IVR - Prijsoverzicht

Plum Voice Hosted IVR heeft geen gratis versie maar biedt wel een gratis proefperiode.

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Live online

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Plum Voice Hosted IVR

IVR-software
Callcenter
Enquêtebeheer
Invoer via telefoontoetsen
Meerdere scripts
Oproepen opnemen
Oproepen routeren
Oproepregistratie
Stemaanpassing
Tekst naar spraak
Voicemail

Reviews van Plum Voice Hosted IVR

5 van 8 reviews worden weergegeven

In totaal
4,8/5
Gebruiksgemak
4,8/5
Klantenservice
4,9/5
Functies
4,6/5
Waar voor je geld
4,9/5
Geverifieerde reviewer
Co-Founder
Financiële dienstverlening, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 5-2-2020

"Choose them and don't look back"

Opmerkingen: It's great.

Pluspunten: Their product just works. No drama. No downtime. It just works exactly as advertised which is what we and our clients want from an IVR system. Their service is amazing as well and we are able to get the support we need when we need it. Shout out to [SENSITIVE CONTENT HIDDEN]!

Minpunten: We like it all. We preferred to use the "PlumDev" where we build our own VoiceXML so we have ultimate flexibility on the workflow.

  • Bron van de reviewer 
  • Beoordeeld op 5-2-2020
Rich S.
Director of Architecture
Computersoftware, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 19-6-2019

"Plum|Dev"

Opmerkingen: Plum has been a great business partner over the many years we have used them. Our needs started out small but over the years we have grown to using nearly 200,000 phone calls per month.

Pluspunten: Very simple to integrate with plenty of documentation and an online forum.
The online logs when errors do occur are easy to review and determine what occurred.
The account management team has always very responsive and helpful when on-boarding our new clients.
See cons below, but to help address this Plum has been helpful in creating professional recordings for us to use where possible.

Minpunten: The text to speech engines that are supported can be a little robotic.

  • Bron van de reviewer 
  • Beoordeeld op 19-6-2019
Pete C.
Integrations Analyst
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 18-6-2019

"Fuse+ "

Opmerkingen: Overall, extremely pleased with Fuse+. Along with being easy to use, it allows for a lot of flexibility, allowing for additional Javascript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.

Pluspunten: Fuse+ is incredibly simply to use and enables anyone to create, test and release a new IVR within a few days, if not sooner.
Case in point: Within a few weeks of using Fuse+, we received an order of 17 unique IVR applications from a single client, to be released asap. With the easy to follow flow-chart interface and audio manager, the toll-free provisioning feature, the easy-to-use deployment table and especially the cloning feature, we were able to release all 17 IVRs a month later. Our previous deployment timeframe would have been 4-6 weeks per IVR, so Fuse+ saved us at least a year in development time.

Minpunten: For a 'nice to have' feature, I would like to see an option to export data from the reporting section, and eventually an option to schedule a daily report that can be automatically emailed. (I know there is exportable data from VoiceTrends but that is almost too granular) Prior to the latest release, I would've said the main landing page where all IVR applications are listed. In the past, the page was difficult to navigate; however, new filters have now been added that make it easier to find recently edited apps or apps that only I have created. Excellent enhancement!

  • Bron van de reviewer 
  • Beoordeeld op 18-6-2019
Arvind P.
Development Manager
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 12-3-2020

"Plum IVR is highly available, having enrich features and providing 24X7 customer support. "

Opmerkingen: We are happy with PLUM IVR services

Pluspunten: Highly available, having enrich features and providing 24X7 customer support.

Minpunten: IVR Reporting System. Now they are planning to enhance it. It will good now

  • Bron van de reviewer 
  • Beoordeeld op 12-3-2020
Josh E.
Software Developer
Financiële dienstverlening, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 14-12-2017

"Extremely reliable with high uptime."

Pluspunten: Great UI to build and manage IVR applications. Good analytics and reports that detail customer journey. Ease to manage phone number.

Minpunten: knowledge of VoiceXML is required to create more complex IVR applications. knowledge of speech rec is required to build conversational dialogs.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 14-12-2017