--- description: Ontdek de plus- en minpunten van Forethought en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Forethought - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [Forethought](/software/196175/agatha) # Forethought Canonical: https://www.capterra.nl/software/196175/agatha Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/196175/agatha?page=2) > Forethought is de meest geavanceerde generatieve AI-agent voor klantenservice, getraind op jouw unieke gegevens. > > Oordeel: score van **4.5/5** door 11 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Forethought? Forethought bedient klantenservice- en operationele teams van middelgrote tot grote bedrijven. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 11 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Forethought Technologies - **Opgericht**: 2017 ## Commerciële context - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Arabisch, Baskisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Galicisch, Grieks, Hebreeuws, Hindi, Hongaars, IJslands, Iers, Indonesisch, Italiaans, Japans, Kazachs, Koreaans, Kroatisch, Lets, Litouws, Maleis, Nederlands, Noors, Oekraïens, Pools, Portugees, Roemeens, Russisch, Servisch, Servisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, Duitsland, Estland, Finland, Frankrijk, Ierland, Israël, Italië, Maleisië, Mexico, Nederland, Nieuw-Zeeland, Noorwegen, Singapore, Spanje, Verenigd Koninkrijk, Verenigde Arabische Emiraten en 4 meer ## Functies - AI/machine learning - Aanpasbare branding - Activiteitendashboard - Beheer van supporttickets - CRM - Chatbot - Chatten/messaging - Codevrije ontwikkeling - Contextafhankelijke richtlijnen - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevens importeren en exporteren - Intentieherkenning - Kennisbankbeheer - Klantenondersteuning - Overdrachten en routering - Predictieve analyse - Proces- en workflowautomatisering - Query-suggesties - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Sentimentanalyse - Taaldetectie - Third-Party Integrations - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Voor meerdere talen - Workflowbeheer ## Integraties (11 in totaal) - Dialpad - Dialpad Ai Contact Center - HubSpot CRM - HubSpot Service Hub - Kustomer - Salesforce Service Cloud - ServiceNow - ServiceNow IT Service Management - Talkdesk - Zendesk Suite - Zendesk Sunshine ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning ## Categorie - [Knowledge Base Software](https://www.capterra.nl/directory/32454/knowledge-base/software) ## Gerelateerde categorieën - [Knowledge Base Software](https://www.capterra.nl/directory/32454/knowledge-base/software) - [Generatieve AI-tools](https://www.capterra.nl/directory/34155/generative-ai/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Conversational AI software](https://www.capterra.nl/directory/31596/conversational-ai-platform/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1754 reviews) 5. [Milvus](https://www.capterra.nl/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Forethought is easy to work with\!" — 4.0/5 > **Alex** | *13 maart 2026* | E-learning | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The Forehtought team is easy to engage with. Solve as a support tool meets our business needs. We also gain great value with their spamtriage model and discover insights to pull metrics we need for our business reporting. > > **Minpunten**: Currently reviewing user sentiment (CSAT) is a very manual process wthout an AI analysis layer to provide us with feedback insights \& actionable items. We also did have to work very closely with Forethought over many months to get to a state where the reporting output/dashboard gave us what we needed for our operations > > Overall very positive and easy to engage with company/team. Happy to work with the FT team. In general they have been a very willing and eager partner to assist us with making iterative improvements to the Solve \& discover insights experience for us to be able to manage and improve our eus business via solve. ----- ### "Forethought's performance is very good" — 5.0/5 > **Fotios** | *4 december 2022* | Computersoftware | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like how it automates everything and combines your knowledge base. > > **Minpunten**: It's not always accurate. The product's AI could use some tweaking. > > Overall, it's a great product and it helps a lot. ----- ### "Forethought is a solid business tool for email deflection" — 4.0/5 > **Celena** | *24 augustus 2021* | Internet | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Contact deflection rates and configurability to improve quality. > > **Minpunten**: It takes a lot of work to ensure the model fits business needs. ----- ### "It help businesses to improve their customer service operations." — 4.0/5 > **shivasish** | *9 maart 2023* | Marktonderzoek | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support. > > **Minpunten**: Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy. > > For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market. ----- ### "Great tool for help desk; I look forward to seeing more updates and features." — 4.0/5 > **Emilie** | *1 september 2021* | Afdrukken en drukwerk | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall. > > **Minpunten**: I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues. > > The ability to connect easily with other resources is so helpful\! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/196175/agatha?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/196175/agatha) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens