ESO Scheduling

ePro makes you a pro at scheduling

Pluspunten:

- All scheduling features easy to navigate and view - Simple communication with company schedulers - Connectivity to personal calendar for notifications of upcoming shifts

Minpunten:

- Mobile view is confusing and does not include all features of the desktop site

Well...

Opmerkingen: Due to the cons of Epro for our company, we did try to source other scheduling systems and they all had just as many quirks and drawbacks. There is a flow to Epro to some degree that was better than our options. Not a horrible program but could be a lot better overall.

Pluspunten:

If you have built your company around Epro's limitations, Epro is amazing. If you try to do something different, Epro becomes less amazing quickly.

Minpunten:

There are several areas where the software could be improved and they still aren't. I find that Epro likes to make more tiny Tweaks like font color or icon change rather than fix real problems, such as how it handles double shifts (or can't handle double shifts), how there isn't any easy add for meal penalties which was a law in CA until recently, and how there is a known issue with calculating shift breaks on the pick up shifts and they have no plans to correct it. All of these things we can work around but shouldn't have to since they have raised their prices and my company can't use half of their features.

Epro Review

Opmerkingen: The program has been adequate for our needs. but I would like to see better response to issues and better reporting

Pluspunten:

Tracking of employee certifications works well and messaging is helpful

Minpunten:

Need more customizable reports and better and quicker response to questions. I would like to see a help tab where questions can be asked and answered in real time

ePro Scheduler is the next step in managing a large workforce

Opmerkingen: I found ePro Scheduler in 2008 when our workforce doubled over the course of a few months. It became very difficult to manage 350+ field employees (EMT's, Medics, Nurses, and RT's) schedules without some type of computer aided software. I evaluated many different options to make the process easier and more efficient, without breaking the bank. ePro was the best solution for our needs; we have grown to over one thousand employees, and we now use ePro for every department within the organization. We use almost every feature of the program, from payroll to incident reporting. It would be hard to imagine how the company would handle the 3,000+ reports employees and managers do each year without the help of this program. I have since evaluated other scheduling companies and programs to ensure we are using the best program for our needs and I keep coming back to ePro; they set the standard that other companies try to emulate.

Pluspunten:

The ease of use and the ability to generate and manage a large worforce. The ability to manage thousands of incident reports over the course of a year. It is easy to manage payroll, overtime, and communicate with the workforce without hiring additional staff.

Minpunten:

Employees are not able to communicate with each other except through a public bulletin board

The basic scheduling system and employee management is user friendly.

Pluspunten:

The basic scheduling and employee management is very user friendly and easy to teach new users. I do like the chat feature, that has always been very helpful to me as well.

Minpunten:

I wish they would have more training's since there is so much more of the system that we do not use. even if it was a webinar or pre-taped that we could watch on different topics. I would also like to see some changes in the discrepancies with back to back shifts and the system to pick up "late punch ins" when someone works a back to back shift. I would also like to see when and emp uploads a new cert, that it doesn't wipe out the current cert that in place. (unless we are doing something wrong). I would like see a "hover" option that we can see certs that are uploaded to see the dates before we approve them also. There are also some features of the payroll close out that I think could be tweeked.