Outpost

Outpost

door Outpost

Wie gebruikt Outpost?

Outpost is ideal for small businesses and teams who are responsible for managing incoming email from prospects, customers, and external business partners.

Wat is Outpost?

Outpost is simple and affordable. Streamline your shared email with Outpost. Easily track, collaborate, and respond to messages sent to catchall email addresses like [email protected] or [email protected] Everyone can work in the same inbox without stepping on each other's toes. Never miss a message or duplicate a response. Spend less time managing your email and deliver quicker customer support. We keep Outpost simple so that it's easy for anyone to use.

Outpost - Details

Outpost

https://teamoutpost.com

Opgericht in 1983

Outpost - Prijsoverzicht

Outpost heeft geen gratis versie maar biedt wel een gratis proefperiode. Outpost betaalde versie vanaf US$ 14,95/maand.

Beginprijs

US$ 14,95/maand

Prijsinformatie

Pricing starts at $14.95 per user per month with a free trial available.

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Live online

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Outpost

E-mail programma's
Antwoordbeheer
Archiveren en retentie
E-mailcontrole
Gedeelde inboxes
Gegevensherstel
Gestandaardiseerde antwoorden
Handtekeningenbeheer
Routering
Spamblokkering
Wachtrijbeheer
Witte lijst/zwarte lijst
Bestanden delen
Databases maken
Documenten maken
Notitiebeheer
Office Suite
Presentatietools
Projectbeheer
Samenwerking
Taakbeheer
Teamchats
Brainstormen
Contactenbeheer
Contentbeheer
Discussieforums
Documentbeheer
Kalenderbeheer
Projectbeheer
Realtime bewerken
Taakbeheer
Versiebheer
Videovergaderen
Activiteit-/nieuwsfeed
Audio-oproepen
Bestanden delen
Discussiethreads
Enquêtes en feedback
Integratie van derden
Mobiele toegang
Realtime chatten
Taakbeheer
Videovergaderen
Waarschuwingen/Meldingen
Zoeken
Activiteiten van werknemers monitoren
Beheer van vergaderingen
Elektronische handtekening
Externe ondersteuning
Externe toegang
Live chatten
Samenwerking
Softphone
Taakbeheer
Tijdzones bijhouden
Videochat
Webvergaderen

Reviews van Outpost

5 van 10 reviews worden weergegeven

In totaal
4,4/5
Gebruiksgemak
4,5/5
Klantenservice
4,8/5
Functies
4,2/5
Waar voor je geld
4,4/5
Joseph C.
Owner
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 19-11-2019

"Fantastic Program"

Pluspunten: I love the program for the ease of management of incoming main for support and the ease of communication between employees. Support is 100% amazing and timely.

Minpunten: Nothing not to like. It is an amazing program and I recommend it fully.

Antwoord van de leverancier

van Outpost op 20-11-2019

Thanks for the great review, Joseph! We're glad to hear you love Outpost!

  • Bron van de reviewer 
  • Beoordeeld op 19-11-2019
Blake M.
President
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 6-12-2019

"Changed Our E-mail Communications For The Better"

Opmerkingen: Customer e-mail communications and internal communications has been greatly enhanced. Our staff and leave internal notes about communications within the e-mail notes. We can track communication response times as well which has helped our team with better productively and customer service. Less e-mail being lost through the cracks that traditional e-mail clients have problems with managing.

Pluspunten: Brings all our e-mail communications to a single dashboard for our company.

Minpunten: Being able to connect a contact record management and meeting scheduling tool. Understand it is on the list to add for the future.

Antwoord van de leverancier

van Outpost op 13-12-2019

Thanks for your great review, Blake! We're glad to see how Outpost has helped improve your email communication with customers and internal teams. Thanks for the feedback about contact management and meeting scheduling too. Our product team will keep adding more features to our roadmap to make Outpost even better.

  • Bron van de reviewer 
  • Beoordeeld op 6-12-2019
Karina W.
Director, Customer Service
Groothandel, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    4/10
  • Bron van de reviewer 
  • Beoordeeld op 5-12-2019

"Baby System"

Opmerkingen: I chose Outpost because it was a cost effective way to introduce an automated email management system to the team. I refer to it as "the Fisher Price version of email systems." It is very, very basic and doesn't have some of the more robust tools that larger, more expensive systems do which is likely why it is really affordable. The reporting is minimal at best and right now we can't figure out how to download the reports so a coworker has contacted the support team. The support team is always responsive and professional.

Pluspunten: Affordable
Easy to use from a Customer Service Representative perspective

Minpunten: The reporting is lacking key information we need to best manage the department.

Antwoord van de leverancier

van Outpost op 6-12-2019

Thanks for the review and feedback, Kari! We love hearing from our users about how we can make Outpost even better. Your feedback has been passed on to our product development team.

We're excited to continue growing with you, and have many improved features/functionality on our roadmap. We also intend to keep Outpost affordable, even as we build more features. Thanks for being a great customer!

  • Bron van de reviewer 
  • Beoordeeld op 5-12-2019
Robert C.
Head of Technology
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 20-11-2019

"Most effective and easy to manage shared inbox."

Opmerkingen: This has completely changed the way we manage our customer service department. Previously we had all emails reaching one staff member who would forward on emails throughout the company. This was a mess as you can imagine and when she was away this would mean another staff member logging into her account which is a security risk. The number of emails sent within our company is less that 10% of what it used to be!

Pluspunten: It was very simple to train my team up on this software. It is highly intuitive and took no time at all to roll it out. The service team a quick to respond and have implemented feature requests we've asked for.

Minpunten: It could have more functionality such as email sequencing. I'm sure they'll no doubt be working on something like this in the future!

Antwoord van de leverancier

van Outpost op 21-11-2019

Thanks for the great feedback, Robert! It's awesome to see how much improvement your company has seen from using Outpost. We'll be happy to pass on your request for email sequencing to our product development team as well.

  • Bron van de reviewer 
  • Beoordeeld op 20-11-2019
Amber M.
Director, Customer Service
Publiceren, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 20-11-2019

"Still Growing... But Very Promising! "

Opmerkingen: Overall my experience with Outpost has been really good. My account manager always reaches out when there are new updates and remembers which updates and features I've suggested so it is a really personalized touch from them. As they grow they begin to add new features, and it can end up being 100% what I anticipate and expect it to be. The value for your money is very great considering the support you get, and ease of use.

Pluspunten: I like that this platform is very easy to use, you can set up your email accounts really quickly, and it is modeled to look exactly like a regular email box, which is great.

Minpunten: At first, I did not like that it did not have basic functions, such as sorting emails by date, much better improved analytics to accurately see who has responded to what emails, and accurately displaying how many emails you've received and sent out, but it is growing.

Antwoord van de leverancier

van Outpost op 22-11-2019

Thanks for the honest, positive review Amber! We love that you're growing with us, and we'll keep the updates coming!

  • Bron van de reviewer 
  • Beoordeeld op 20-11-2019