--- description: Ontdek de plus- en minpunten van Refiner en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refiner - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/30671/customer-experience/software) > [Refiner](/software/192855/refiner) # Refiner Canonical: https://www.capterra.nl/software/192855/refiner Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/192855/refiner?page=2) > Sluit de feedbacklus van klanten met een enquêteplatform voor SaaS. > > Oordeel: score van **4.6/5** door 8 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Refiner? Refiner is een tool voor gebruikersfeedback en klantonderzoek, speciaal gebouwd voor gegevensgestuurde B2B SaaS-bedrijven ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 8 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Refiner - **Locatie**: Paris, Frankrijk - **Opgericht**: 2019 ## Commerciële context - **Beginprijs**: US$ 99,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Portugees, Spaans - **Beschikbare landen**: Andorra, Argentinië, Australië, België, Bosnië en Herzegovina, Brazilië, Bulgarije, Canada, Colombia, Cyprus, Denemarken, Duitsland, Faeröer, Filipijnen, Finland, Frankrijk, Gibraltar, Griekenland, IJsland, Ierland en 28 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Aanpasbare vragen - Anonieme feedback - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - CES-enquêtestructuur - CSAT-enquêtestructuur - Dashboard - Distributie via meerdere kanalen - Engagement tracking - Enquêtes en feedback - Feedbackbeheer - Gegevens importeren en exporteren - Gegevensvisualisatie - Klantensegmenten - Logica voor overslaan - Mobiele enquête - NPS-enquêtestructuur - Rapportage en analyse - Segmentering - Third-Party Integrations - Toezicht houden op klachten - Trendanalyse - URL's aanpassen - Visuele analyse - Vraagstructuren - Vragenbibliotheek ## Integraties (23 in totaal) - ActiveCampaign - Airtable - Amplitude - Calendly - Close - Customer.io - Dovetail - Drip - Gmail - Google Sheets - Heap - HubSpot CRM - Mailchimp - Make - Mixpanel ... en 8 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Gerelateerde categorieën - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [Enquête software](https://www.capterra.nl/directory/30092/survey/software) - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) - [NPS-software](https://www.capterra.nl/directory/32075/nps/software) ## Alternatieven 1. [Survicate](https://www.capterra.nl/software/132914/survicate) — 4.6/5 (99 reviews) 2. [SurveyMonkey](https://www.capterra.nl/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 3. [Trustpilot](https://www.capterra.nl/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [Jotform](https://www.capterra.nl/software/158456/jotform-4-0) — 4.7/5 (2845 reviews) 5. [Typeform](https://www.capterra.nl/software/137289/typeform) — 4.7/5 (952 reviews) ## Reviews ### "Super flexible feedback tool for a wide range of uses" — 5.0/5 > **Jonny** | *7 juli 2020* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then. > > **Minpunten**: There is no option to send surveys by email yet. According to their support this will be added though in the future. > > The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers. ----- ### "Easy-to-use & right-to-the-point tool" — 5.0/5 > **Vitoldas** | *13 november 2022* | Civiele techniek | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible. > > **Minpunten**: We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far. > > Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding. ----- ### "Could be vastly more improved by tackling little things" — 3.0/5 > **Kevin** | *18 maart 2026* | Vastgoed | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: It's straight to the point, immediate preview, some flexibility in terms of implementation (with email, dedicated page and more). > > **Minpunten**: I would've wanted to just copy paste a well done questionnaire (.doc, .xls or even a Google Doc link and Refiner to leverage AI to generate a draft. Copy pasting question, explanation text, etc is cumbersome Translating one text at a time is also the worst at the moment. Generally speaking: lack: 1. flexibility in regards of matrixes 2. lacks numeric fields 3. doesn't connect to slack. Editing questionnaire could be easier:. I worked on a long one 50+ question and there's no way to search for a specific question, no question number i.e. Q1, Q2. UX wise: it's not evident that question can be dragged and dropped. Revealing one should close the other (or be a customisable setting). Accessibility in editing, preview and/or deliverable could be improve > > cumbersome as the devil is in the details as described above. I do wonder why you haven't used Refiner for this survey. ----- ### "A must-have feedback tool for indie developers" — 5.0/5 > **Yusuf** | *14 november 2025* | Programmaontwikkeling | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question. > > **Minpunten**: It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better. > > My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback. ----- ### "Amazing to use" — 5.0/5 > **Noy** | *7 augustus 2025* | Bouw | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Very value for the money The most I lied about Refiner is very easy to use And the reviews feedbacks was great > > **Minpunten**: The least I liked about Refiner is the customer support section a little bit slow but beside that everything was great ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/192855/refiner?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/192855/refiner) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens