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ServiceNow Customer Service Management

ServiceNow Customer Service Management

Wat is ServiceNow Customer Service Management?

Wie gebruikt ServiceNow Customer Service Management?

Brengt je klantenservice naar het volgende niveau, van het eerste verzoek tot en met de oplossing. Geweldige service betekent meer dan alleen het betrokken maken van je klanten. Verbind de klantenservice met andere teams om problemen snel en proactief op te lossen.

ServiceNow Customer Service Management Software - 1
ServiceNow Customer Service Management Software - 2

Twijfels over ServiceNow Customer Service Management? Vergelijk met een populair alternatief

ServiceNow Customer Service Management

ServiceNow Customer Service Management

4,3 (147)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
112
12
4,0 (147)
4,1 (147)
4,2 (147)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 25,00
maand
Gratis versie
Gratis proefversie
194
26
4,0 (18.308)
4,0 (18.308)
4,1 (18.308)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Rapportage en analyse

Reviews over ServiceNow Customer Service Management

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,0
Klantenservice
4,2
Functies
4,3
Prijs-kwaliteitverhouding
4,1

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Jason
Jason
Application Analyst in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

ServiceNow A Great Piece of Software

5,0 5 jaar geleden

Opmerkingen: We use it to enter tickets for clients experiencing issues with our software. I use it on a daily basis to log these tickets and to keep records of issues that are clients experience.

Pluspunten:

This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model.

Minpunten:

There are times that it can be slow when trying to interact with some of the dashboards.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Service Now -tools to use for Ticket management

5,0 vorig jaar

Opmerkingen: I love the look and feel of service-Now.Support documentation and KB articles.If you have HI portal access then 80% of your problem is gone. Means you will get all the access for KB and documents which help you to understand any issue or product/ releases.Price is bit high but it is worthy to have Servicenow in your company.

Pluspunten:

first and formost point is, most the module is Workflow driven.for Juniors it is ease to use and learn.coding is minimal.you will get hell lot of examples from Web and Service-now communities to refer. APIs are readily available to integrate with any app.

Minpunten:

if you report a problem or request for new feature then Servicenow team will take time to review that.then they will plan in their road Map may be it will come in next release like they have different release (helsinki/ geneva) or may be it will not come.this software they are keeping upto date so your team should have developers to fix the issue after each release.but i will say their product documentation is so so So good, it will help to understand and fix anything.

Song Kean
NOC SOC Manager in Singapore
Telecommunicatie, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

A refreshing tool

5,0 2 weken geleden Nieuw

Opmerkingen: Smooth and fast tool. Features rich. Cannot wait to explore more to discover the full potential of this tool.

Pluspunten:

The ability to build personal and team reporting dashboards

Minpunten:

Documentation to get help on creating filters

Will
Will
CEO & President in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

ServiceNow Not for Small and Medium Sized Businesses

1,0 2 jaar geleden

Opmerkingen: When this was flagged to ServiceNow Management, they have washed their hands of it and said for me not to get my hopes up that they will do anything. It's clear that I am too small of a business for them to do anything for us. My only option now is litigation.

Pluspunten:

The PROMISED functionality is fine. They never got it to a functional state after a year of "implementation." I do not recommend ServiceNow for small and medium sized businesses because ServiceNow doesn't care about fulfilling their promises because losing a small business is no big deal.

Minpunten:

I feel that ServiceNow lied to me. I was told that it could integrate with NetSuite, our ERP. ServiceNow referred us to one of their partners for implementation. We bought it in December of 2020. It is now December 2021, and the tool is still not implemented. On top of this, they are contacting me asking why I haven't paid for the second year of the service! We have not been able to actually use the tool once! We are too small of a company for Service Now to do anything about the issue.

Karan
operation Engineer in India
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

"ServiceNow helps me to manage the Shift Schedule, Daily Incidents, Status of tickets etc"

4,0 4 weken geleden Nieuw

Opmerkingen: ServiceNow provides interface to users to raise incident tickets so intimation about an production issue in application will be highlighted within the organization, hence tracker maintenance solution is provided. Also Ticket status and where the SN call is pending or concern team when work done or halted a message can be provided within the flow of ticket itself is a good user interface so we as operation engineer can easily identify the root cause and suggest solution to respective teams to tackle or resolve the issues

Pluspunten:

As a operation Lead i use ServiceNow on daily basis , it helps me checking shift schedule of my team so as i can assign tasks 2) also to check the current status of Service tickets as like where the call is pending so to get follow up with concern team,3)ServiceNow helps to raise Incident or issues occurs for production application environment to report to centralized senior management team so as to keep tracker

Minpunten:

Has two view for dashboard one basic view enable to raise tickets and other is agent view to get details about various things about ticket in-depth details and dashboard customization services. In spite can have to different link so that users can use either one which required also we can offer to user which specifically used by that designation