--- description: Ontdek de plus- en minpunten van Custify en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer success software](/directory/30961/customer-success/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.nl/software/190125/custify Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.nl/software/190125/custify?page=2) > Custify is ontworpen voor B2B SaaS-bedrijven en stelt ze in staat hun churn te verminderen en de klantlevensduur te verhogen. > > Oordeel: score van **4.9/5** door 135 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Custify? B2B SaaS-bedrijven ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.9/5** | 135 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.9/5 | Gebaseerd op alle reviews | | Functies | 4.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Custify - **Locatie**: Bucurest, Roemenië - **Opgericht**: 2017 ## Commerciële context - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteiten volgen - Activiteitendashboard - Beheer van enquêtes/peilingen - Beheer van klantervaringen - CSAT-enquêtestructuur - Communicatie via meerdere kanalen - Customer journey mapping - E-mailbeheer - Engagement tracking - Feedbackbeheer - Gezondheidsscore - Inkomstenbeheer - Klantenbinding - Klantensegmenten - Klantgegevensbeheer - NPS van klanten - NPS-enquêtestructuur - Opzeggingenbeheer - Prestatiemeetwaarden - Rapportage en analyse - Samenwerkingstools - Sentimentanalyse - Taakbeheer - Trendanalyse - Visuele analyse - Volgen en analyseren van gebruik - Workflow Automation ## Integraties (22 in totaal) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... en 7 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software) ## Gerelateerde categorieën - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) - [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software) - [Klantbehoud software](https://www.capterra.nl/directory/34255/customer-retention/software) ## Alternatieven 1. [Customerscore.io](https://www.capterra.nl/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Skalin](https://www.capterra.nl/software/1018511/skalin) — 4.9/5 (55 reviews) 4. [monday CRM](https://www.capterra.nl/software/1024614/monday-crm) — 4.7/5 (466 reviews) 5. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4090 reviews) ## Reviews ### "Clean, quick to deploy, good value for a mid-sized CS team" — 5.0/5 > **Juan Manuel** | *10 augustus 2026* | Gezondheid, wellness en fitness | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Health scoring gives us one view of every account, which replaced our spreadsheet tracking. Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. > > **Minpunten**: Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. > > Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. ----- ### "Great platform" — 5.0/5 > **Veronica** | *28 juli 2026* | Farmaceutica | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. > > **Minpunten**: There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. > > Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 juni 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: NPS collection feature. Customer Support. > > **Minpunten**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *7 augustus 2026* | Farmaceutica | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **Minpunten**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Great tool to avoid problems in the day to day" — 5.0/5 > **Franco** | *10 augustus 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It has helped us avoid problems with clients thanks to the data we could gather beforehand using Custify. > > **Minpunten**: Nothing really remarkable difficulty-wise. Perhaps the learning curve at first but it's really intuitive after a couple of uses. > > We were asked to use it and before we noticed it had really made a impact in how we tackled work and cases. ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.nl/software/190125/custify?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/190125/custify) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens