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Wat is Hospitable.com?

Hospitable (voorheen Smartbnb) is de oplossing voor vastgoedbeheer die al je panden centraliseert in één handig dashboard en de communicatie met gasten automatiseert, maar toch volledig menselijk klinkt. Vertrouwd door de eigenaren en beheerders van meer dan 300.000 panden in meer dan 140 landen.

Wie gebruikt Hospitable.com?

Eigenaren of beheerders die vanaf minimaal twee panden tot meer dan 5000 panden beheren.

Hospitable.com Software - 1
Hospitable.com Software - 2
Hospitable.com Software - 3
Hospitable.com Software - 4
Hospitable.com Software - 5

Twijfels over Hospitable.com? Vergelijk met een populair alternatief

Hospitable.com

Hospitable.com

4,8 (123)
US$ 59,00
maand
Gratis versie
Gratis proefversie
44
13
4,7 (123)
4,7 (123)
4,7 (123)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
126
37
4,6 (963)
4,6 (963)
4,7 (963)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Hospitable.com

Gemiddelde score

In totaal
4,8
Gebruiksgemak
4,7
Klantenservice
4,7
Functies
4,6
Prijs-kwaliteitverhouding
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
85%
4
11%
3
3%
1
1%
Jonathan
Jonathan
Founder in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Phenomenal - I have tried it all - finally a company that deserves 5 stars in so many ways

5,0 4 jaar geleden

Opmerkingen: This company solved most of my problems I was looking to solve by looking for a channel manager. I had created 150k/year of sales from just airbnb in just a year and new I needed to scale my biz, but I also knew I would not be able to handle more administrative work without finding a way to delegate and automate more fully. I knew I needed to scale to different marketplaces, VRBO, then flipkey, then booking.com... but knew I needed an integrative software to manage that process. I hunted and hunted, I reviewed 50 or 60 tools, pricing structures, features, claims, I tried 20 free trials, I actually set up 8 different tools, until I finally tried this one. While every other tool had a fundamental problem - profoundly over charging, taking a % of your company ( % of sales ), broken essential features like chat features ( tokeet ), broken import/export/linked listing features ( guesty )... this one didnt. Superhost tools was an exception - solid little tool for what it does, but SmartBNB does the same stuff - BETTER... specifically superhost tools automates communication - which is sometimes profoundly out of context but better then nothing, and smartBNB enables review of scheduled messages, which lets you edit them to fit to context. It literally does almost EVERYTHING I could have wanted, but BETTER. While the calendar feature needs a simple fix ( scrolling is the only workable means for that for ease of use like Airbnb ) - THIS is the app to set up and follow.

Pluspunten:

- $7/listing - No setup costs - Enabled automation of 90% of my communications - I can review communications that are scheduled automatically BEFORE they go out - They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model ) - They are under priced and over deliver - They under sell and overdeliver I have tried SO many tools!! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome. In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted. - Dirt cheap for what you get - Perfect communications channel w guests ( I am super picky ) - Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT - Bad Review strategies and are automated, rational, and effective - Almost instant, and intelligent customer service - Killer Documentation that actually trains you and almost never confuses you - Phenomenal - like off the charts phenomenal customer service tools.

Minpunten:

- The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites.

Colin
Owner and Co-Founder in VS
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

I couldn't have scaled from $200,000 to $2 million without Hospitable

5,0 3 jaar geleden

Pluspunten:

When I first started scaling and became a 3-home operation nearly overnight, I was really struggling to keep up with effective communication to my guests. I had dozens of note documents for each property on my iPhone for things like; Check-in instructions, the first morning follow up message, Check-out instructions, etc. I would have to copy/paste these into the messaging apps and found myself making frequent, detrimental errors such as sending check-in instructions for the wrong house to a guest. Another major challenge I was running into before Hospitable was that I couldn't travel easily or do anything that wouldn't have strong cell phone service because I always had to be available to send check-in/out messages to my guests. Hospitable solved all of this and more. After a few weeks using the platform I went from thinking I hit my ceiling at owning and operating 3 homes, to believing I could effectively manage 15 or more. Fast forward to today and my company, Good Life has grown to 8 (soon to be 9) independently owned and managed homes that are all top 10 revenue producers in their respective zip codes, all maintain a 4.9+ overall review, and gets tons of repeat renters. This simply would not be possible without the automated communication SmartBnB enables to our guests and team.

Minpunten:

I honestly don't have any cons to list about Hospitable. I signed up for Hospitable and had the automated messages firing to guests and my cleaning team within a few hours thanks to the smooth onboarding flow and pre-built messages that were already populated. I've been using Hospitable for a few years now and have never had issues with it not performing. The few times I've had to contact support about questions, they were lightning quick to respond. It's amazing they don't charge more for this platform, honestly.

Cameron
Owner in VS
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Hospitable is an amazing channel manager

5,0 3 weken geleden Nieuw

Opmerkingen: Hospitable is amazing and I would recommend vacation rental managers to use it.

Pluspunten:

Hospitable is easy to use, easy to learn and very user friendly.

Minpunten:

This software has changed how I manage my vacation rentals, I would highly recommend it.

Reactie Hospitable.com

2 weken geleden

Thank you for the glowing recommendation, Cameron!

Justin
Director in VK
Horeca, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Signed up for Free Trial, tried to import Airbnb - didn't work. Customer service ghosted me. Awful!

1,0 10 maanden geleden

Opmerkingen: Terrible, I haven't been able to use any of it and was ghosted after an initial 2 responses by their customer service chat.

Pluspunten:

Nothing. I haven't managed to get anything to work yet, nor have a reasonable conversation with customer service

Minpunten:

I signed up to their free trial, thinking it looks like a good product. When importing my Airbnb listings, a glitch happened. So I contacted customer services. A person called [sensitive content hidden] initially responded in a few minutes, I explained the problem, then she asked for more informaiton which I provided. She then literally disappeared. I am sat there waiting like a lemon. It appears her shift must have ended. She had no intention of letting me know of course. So I sit there waiting for the next 45 minutes, writing to her asking if she is there and then after realising she left, I wrote again berating her for not telling me she was signing off. I am quite shocked at this level of ineptitude with a potential new client, firstly with the software and secondly with the customer service. How does this product have so many positive reviews? What am I missing here?

Reactie Hospitable.com

10 maanden geleden

Hi Justin, that's certainly not the customer experience we are known for. If a Customer Support Advocate has signed off for the day, your ticket should have gone into the general support queue for someone else to pick up the conversation. We don't have enough information from this review to track down that ticket but if you email [email protected] we'd be happy to assist you in getting your account set up.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Vastgoed, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Great PMS for STR Management!

5,0 4 maanden geleden

Pluspunten:

Hospitable was the very first software I incorporated into my business. I manage my own STRs and it has been instrumental in helping me automate reservation management and guest messaging. Super user friendly UI that's easy and intuitive for anyone to learn and implement into their business. The customer service is also super helpful with their responses! They even sometimes send over a screen record to help you understand and answer your questions. Overall, Hospitable is a great PMS and I highly recommend it for anyone in the business!

Minpunten:

Sometimes it takes more than 2-3 days for customer service to answer inquiries and it takes quite a while for bugs in their software to be investigated and resolved. I also wish Hospitable had more robust reporting.

Reactie Hospitable.com

vorige maand

Thank you for your review - we're so happy you consider us instrumental in automating reservation management and guest messaging!