Gist

Gist is a powerhouse in the making

Pluspunten:

The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Minpunten:

Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here

Pluspunten:

Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Minpunten:

Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

Poor customer support that don't really give you any support

Opmerkingen: Have not really been able to get it working and I have a free lifetime plan. But, that is normally how things go. If it is cheap then it normally is not worth you time.

Pluspunten:

The most useful part about Gist is that I don't need to use it since there are many other systems out there that offers what they do.

Minpunten:

It is not easy to get started and their support leaves a lot to wish for.

Feature rich CRM

Pluspunten:

Trial emails and customer support messenger with behavioral targeted emails and messages.

Minpunten:

Occasional bugs, but they are usually fixed fast by customer support.

A Marketing Suite anyone can use

Opmerkingen: So far I'm very happy with Gist and their support team was outstanding. They will definitely guide and help you if your stuck into a feature or experiencing some problems or issues with a certain technology that you think is not working the way it should be.

Pluspunten:

Really love their live chat feature as we are seeing a lot of enquiries compared to any other communication channels such as email, and phone call. We also love how you can segment all the leads who have contacted your website using their livechat, plus the other features will help you nurture your leads.

Minpunten:

Their basic lead capture forms, pop-ups. Hope they can create a better editor for this one so that we can build good looking forms that are enticing for our website visitors.