Gist

"Gist is a powerful all-in-one platform for sales and service"

Opmerkingen: Gist gives us a single product for so much - live customer support, Knowledge Base, autoresponder messaging, targeted email drip campaigns, automations, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, tracking activity across our application and our website, and more.

Pluspunten: Gist provides us with a single, all-in-one software platform with incredible power to support our clients and enhance our sales and marketing. Gist allowed us to replace several very high profile applications (like Zendesk, Mailchimp and others) with one platform. At the same time, they have additional features well beyond those platforms that we did not expect. That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help. When it comes to their own support, Gist give us very responsive support using their application. From our experience, they care very much about their clients. They have a clear vision for the future and continue to live up to their promises by regularly delivering release new features.

Minpunten: For us, there is nothing to dislike. We cannot fault their product or their customer service.

"Happy User = Happy Customers!"

Opmerkingen: We are using it mainly for customer service. The reliable live chat is perfect for us who are always on the go.
We also use it for email marketing, complete with automation and tracking. Gist's team inbox works perfectly for our small team and deliverability is commendable! Gist is very east to set up, it took a few hours for a non techy person like me to put it up & running! Booking feature = WOW The live view helps us upsell & gain more confidence for customers who are visiting our site = more sales Their customer service is brilliant, nothing more to ask for

Pluspunten: The chat widget is customizable and mobile friendly. Never miss a live chat from a customer with its very reliable mobile app. Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it. Email deliverability & tracking is great!

Minpunten: Contact form to be pushed straight to conversations (I already requested this)

"All-In-One Marketing Automation Software - Covers Most Features Needed"

Pluspunten: I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners. The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates: • Automations based on events
• Email automation
• Live chat & bots
• Scheduling
• Help desk/ knowledge base
• Forms
• Tracking
• Plenty of integrations The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer.

Minpunten: Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added.

"Gist is not what it's made out to be"

Opmerkingen: I was looking for a "helpdesk" solution with near time chat from our website.

Pluspunten: I like the ability to see each page a user has visited on our website and I like being able to reply to customers in near real time.

Minpunten: It's very un-intuitive and it is too easy to accidentally change or delete data if you click on the wrong icon. What I find most dismaying is there is no way to cancel the account. Once you are signed up, you held hostage. You cannot cancel from the account page nor the subscription page. There is no way to reach someone live and they do not reply to email.

"simple to navigate platform that does the job"

Pluspunten: Been using their platform for a few years.
What I like best about Gist is that they have a monthly development cycle.
Over the years, their development and the refining of their tool has been evident. Not only do they add to their tool, but they also work to simplify it for the benefit of the user experience. Most newer companies don't have utilize that value so I'm able to appreciate that feat with Gist.
Some other points:
-Somehow gist is able to identify customers when they come to my website, even if they aren't in my database. I don't how they do it, but it's a great advantage.
-They have robust targeting features for their pop-ups
-Their support seems mostly available and responsive.
-Their platform is easy to navigate.

Minpunten: -they have automation features, tracking features, integrations, and so on, it seems like they have everything that an automation platform would have on a basic level.
-Their chat works fine but perhaps I think that their chat feature can be developed upon to be more inline with bigger competitors in the chat space like Intercom (automation email requests, etc...)
-Also - a visual display for the email workflow like what Sendinblue has would be helpful, but not necessary.
-Utilizing forms *not* connected to popups would be advantageous, but technically it works fine.