Gist

"Gist is a powerhouse in the making"

Pluspunten: The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful.
The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Minpunten: Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

"Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here"

Pluspunten: Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Minpunten: Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

"+6 months I asked to have my billing information removed..."

Opmerkingen: After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services.

Pluspunten: The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Minpunten: I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

"You should give Gist a serious look if you want to convert and nurtur inbound leads to your website"

Opmerkingen: So far I have been very happy with Gist. It has made marketing fun again because it is so easy to use and try thing without going through a thousand steps to make it happen.

Pluspunten: What I like most about Gist is the power it has yet the simplicity in it's implementation. I was able to get everything set up and to a basic launch within a few hours. It has everything I need to maximize conversions for inbounds leads to my website. Live chat is used for sales and support. Chatbots to initiate connections with visitors, follow up automation based on user behavior, a great email campiagn builder with decision trees based on user engagement . The meeting module is also a plus as typically this would be a third party purchase. You can embed a booking calendar on your website and let leads and customer book a meeting with you. It also ties in with Google Calendar.

Minpunten: Currently, there is no sales stages module or any ability to create task for users. If they could implement a Trello like task board for projects and leads then it would be the perfect all in one software.

"Happy User = Happy Customers!"

Opmerkingen: We are using it mainly for customer service. The reliable live chat is perfect for us who are always on the go.
We also use it for email marketing, complete with automation and tracking. Gist's team inbox works perfectly for our small team and deliverability is commendable! Gist is very east to set up, it took a few hours for a non techy person like me to put it up & running! Booking feature = WOW The live view helps us upsell & gain more confidence for customers who are visiting our site = more sales Their customer service is brilliant, nothing more to ask for

Pluspunten: The chat widget is customizable and mobile friendly. Never miss a live chat from a customer with its very reliable mobile app. Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it. Email deliverability & tracking is great!

Minpunten: Contact form to be pushed straight to conversations (I already requested this)