Wij helpen bedrijven al 17 jaar
betere software te kiezen
Detrack
Wat is Detrack?
In de kern is Detrack software voor leveringsbeheer waarmee bedrijven hun leveringen kunnen bijhouden. Het is echter veel meer dan alleen een eenvoudig trackingsysteem. Detrack biedt bedrijven ook een reeks functies die kunnen helpen hun activiteiten te stroomlijnen. Bedrijven kunnen Detrack bijvoorbeeld gebruiken om taken te plannen en naar hun chauffeurs te verzenden. Ze kunnen Detrack ook gebruiken om de voortgang van elke taak te volgen en realtime updates te ontvangen over de status van elke levering.
Wie gebruikt Detrack?
3PL-koeriers, logistieke diensten in de cold chain, logistieke softwareleveranciers Detailhandelaren, e-commercebedrijven Farmaceutica, bezorging van eten en drinken
Twijfels over Detrack?
Vergelijk met een populair alternatief
Detrack
Andere goede alternatieven voor Detrack
Reviews over Detrack
Excellent software built by smart team who knows their customers well
Opmerkingen: I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!
Pluspunten:
Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.
Minpunten:
Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.
Reactie Detrack Systems
4 jaar geleden
Hey, Roland! Thank you much for your kind, encouraging words. We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times! From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate. Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
DELIVERY & COLLECTION
Opmerkingen: We like it alot because we get what we want.
Pluspunten:
Easy to use and entries to complete each order is straightforward. All necessary standard information are sufficient to provide end of day . Able to extract and made billing smooth.
Minpunten:
columns are unnecessary too wide and if we have alot of columns on screen, we have to reduce font which made it too small. It's not user-friendly in this manner.
Reactie Detrack Systems
4 weken geleden
Thank you, Lucy, for taking a moment to share your experience at Detrack. We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for asisstance on our dashboard at https://www.detrack.com/get-in-touch-with-us/.
Management and Development is not aligned
Opmerkingen:
Detrack act like they are big and can provide a great delivery solution. But it is a waste of time and resources for any e-commerce/delivery business. Especially, if your delivery staff and drives use other mobile devices than android OS or iOS i.e. Huawei OS
It is great that they try to improve their application. But clearly the Management and Development team is not on same page in terms of objectives. Hereto, new releases or new functions have issues or wrong logic i.e. wrong job status and tracking status i.e. "Out for delivery", when it should be "Out for pickup".
Or for multiple parcel pickups the size calculation is wrong. When you report this there can go weeks before you get a respond and they do not fix the issues or communicate that this is not their priority. Leaving their client with an incomplete solution for which they expect to get paid.
Pluspunten:
The design looks good and they have the basic delivery admin and proof of delivery in place.
Minpunten:
Issue with their deployment of updates. Changing their policies without considering their excising users and potential users on trail i.e. little notice on changes to their subscription/pricing. Integration is also an issue, as they do not provide any API but third party solution. At the end it was easier for us to create own integration. Later in the process they suggested webhook, when we address the integration for multilanguage web application.
Reactie Detrack Systems
vorige maand
Thank you for taking the time, Kevin, to share your thoughts. We strive to maintain a positive experience for all our clients, and we take all feedback into consideration. I would like to clarify that we inform our existing and potential users in advance when there are changes or improvements to our product or services, as it’s important to provide accurate context. We are dedicated to providing quality services, and we value all customer feedback as a means of improvement. If you have further concerns, I invite you to reach out directly so we can address them in a more personal setting. Thank you for your understanding, and we look forward to continuing to serve our customers with excellence.
DeTrack for the Win
Opmerkingen: Overall very happy. The options we added have greatly enhanced our delivery and pickup overview.
Pluspunten:
Proof of Delivery, Ease of adding jobs.
Minpunten:
Should be able to arrange jobs on screen for order you wish delivered. Drag to position. Should have the option to see both pickup and delivery at same time. Should be able to permanently update client without having to go to accounts. Add phone or specific detail.
Reactie Detrack Systems
4 maanden geleden
Great to hear you are enjoying Detrack David. We will take your suggestions onboard. Love the shoutout - DeTrack for the Win!
So far so good. but maybe not for long term use.
Opmerkingen: does the job well. driver got accustomed to the app feature very quickly.
Pluspunten:
Simple App & Manual (used to be). drivers are accustomed to the app feature very quickly, and i like the previous manual/ documentation. straight to the point, i can see whats available. but now the manual list is not easy to find.
Minpunten:
- the customer service experience is bad. since detrack outsourced it, the response is slow and they do not know technical and acted like messengers only. "I'll check with the technical team" is a common answer, and long wait time makes it worse. but this problem is prevalent for a larger corporation. meaning it'll only get worse through time. - rising prices.
Reactie Detrack Systems
3 weken geleden
Thank you for taking the time to provide valuable feedback about Detrack. We apologize that your customer service experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us at https://www.detrack.com/get-in-touch-with-us/ to discuss your experience further.
