Wat is Enterprise Bot?
Geavanceerde AI-chatbots om klantenservice en verkoopinteracties op te schalen. AI-gestuurde automatisering van e-mailrespons om e-mails van klanten sneller en effectiever te beheren. End-to-end spraakautomatiseringsbots voor naadloze klantenondersteuning. Het platform biedt geavanceerde en kosteneffectieve conversationele AI-tools, via chat, e-mail en spraak, om de interactie met klanten voor ondernemingen over de hele wereld te transformeren.
Wie gebruikt Enterprise Bot?
Grote ondernemingen over de hele wereld, in verschillende sectoren zoals transport, financiën en verzekeringen.
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Reviews over Enterprise Bot
Quick chat and live support chat
Opmerkingen: It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries.
It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved.
Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information.
Very nice experience with Enterprise bot
Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot.
We were supported all along by rigorous ans conscientious project manager.
During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning.
They also helped us to reach our KPIs to make the pilot a success.
Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future.
We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting
Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat
The best people and support
Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy.
As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends.
Great for customer care support
The click bot helped us to give real-time answers to our new clients on the website and social media (Facebook).
The process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team.
Reactie Enterprise Bot
Thank you for your response, Gloria. Appreciate your valuable feedback. As you have rightly pointed out, we too have recognised the time and effort taken to build a bot using intents and triggers. To make bot-building simpler and easier, we have built a new solution that cuts down the human effort and gets your bot up and running in a day. Happy to explain further!
Innovatives und felxibles Unternehmen
Opmerkingen: Dank Enterprise Bot können wir unseren Kundinnen und Kunden einen innovativen Kommunikationskanal anbieten.
Die Chat Bot und Live Chat Funktion welche Enterprise Bot anbietet ist ein Mehrwert für unsere Kunden.
Das Training des Bots ist sehr zeitaufwändig und ein stetiger Prozess.