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Wat is 8x8 Work?

Met het 8x8 Virtual Office Unified Communications-platform kunnen bedrijven van elke omvang overal en op elk apparaat de samenwerking verbeteren, met bedrijfsbrede privéchat, aanwezigheidsdetectie, softphones, webvergaderingen, video en mobiele apps voor Apple en Android. 8x8 Virtual Office integreert met toonaangevende bedrijfsoplossingen zoals Salesforce, Zendesk en NetSuite. Beschikbaar in de cloud, binnen enkele minuten ingesteld en eenvoudig te beheren vanaf elk apparaat.

Wie gebruikt 8x8 Work?

Vertrouwd door meer dan 1 miljoen gebruikers. Toonaangevend cloudcommunicatieplatform. Flexibel voor elk bedrijf. Naadloze integratie.

8x8 Work Software - 1
8x8 Work Software - 2

Twijfels over 8x8 Work? Vergelijk met een populair alternatief

8x8 Work

8x8 Work

4,0 (273)
US$ 24,00
maand
Gratis versie
Gratis proefversie
94
13
4,0 (273)
3,9 (273)
3,7 (273)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 8,75
maand
Gratis versie
Gratis proefversie
75
187
4,6 (23.246)
4,5 (23.246)
4,4 (23.246)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor 8x8 Work

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Realtime chatten
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RingCentral Contact Center
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Oproepen routeren
Oproepregistratie
Join.Me
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Chatten/messaging
Samenwerkingstools
Scherm delen in realtime
Webex Suite
Functies met hoogste score
Scherm delen
Tweewegs audio en video
Videovergaderen
GoTo Meeting
Functies met hoogste score
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Tweewegs audio en video
Zoom Workplace
Functies met hoogste score
Scherm delen
Tweewegs audio en video
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Vonage Business Communications
Functies met hoogste score
Callcenterbeheer
Controle van oproepen
Oproepen opnemen
Intermedia Unite
Functies met hoogste score
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Oproepen opnemen
Oproepen routeren
Nextiva
Functies met hoogste score
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Voicemail

Reviews over 8x8 Work

Gemiddelde score

In totaal
4,0
Gebruiksgemak
4,0
Klantenservice
3,7
Functies
4,1
Prijs-kwaliteitverhouding
3,9

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Jim
Jim
President in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

8x8 has been great for us

5,0 3 jaar geleden

Opmerkingen: We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.

Pluspunten:

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.

Minpunten:

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.

Reactie 8X8

3 jaar geleden

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Ralph
Owner in VS
Telecommunicatie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Great product - wouldn't want to be without it.

5,0 3 jaar geleden

Opmerkingen: In general, I have been very happy with 8x8, and would not want to be without it.

Pluspunten:

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Minpunten:

Nothing comes to mind; I have no suggestions.

Reactie 8X8

3 jaar geleden

Thank you so much for taking the time to leave us a 5-star review.

David
David
Vice President, Sales in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

One of the worst customer experiences I have ever had

1,0 4 jaar geleden

Opmerkingen: After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable.

Pluspunten:

As a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8

Minpunten:

Let's talk about deployment. First, it worked quite well on my Android phone, loaded it up and got it going. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. The reason was they had me sign up two times because I was porting a number in. I opted not to do that until I had tried the program. That is when things didn't go so well. I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. The team at 8x8 adequate in responding, but it took a long time. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. So, I canceled my subscription. They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). I offered to pay for the month of service that I had and thought all was good and we were settled. The next month comes and my card is charged again. I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. Then I get an email that says we understand you want to cancel, but we need to charge you the remaining months on your agreement.

Laura
Principal, CFO in VS
Architectuur en planning, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

8x8 Overall Review

4,0 4 maanden geleden

Opmerkingen: Overall, when the system runs as designed, it is pretty good. The inconsistent performance is frustrating. The implementation team was helpful but regular setup is a bit clunky. Once figured out, it is ok.

Pluspunten:

Interface - VoIP system. Implementation process.

Minpunten:

Inconsistent performance. Poor call quality. Clients complaining they call and no one answers - our phones don't always ring. Poor interface with Outlook.

Reactie 8X8

4 maanden geleden

Hi Laura, thank you for taking the time to leave a review. We are sorry you are experiencing poor call quality. We'd like to help with this, so if you could provide more details to [email protected], we will investigate.

Zach
Operations Manager in VS
Vervoer/over de weg/per spoor, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Solid Call Software

4,0 2 jaar geleden

Opmerkingen: I am overall very pleased with 8x8 and will continue to use it daily!

Pluspunten:

8x8 has a great amount of features that are very helpful for my day to day. I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to reject a call, go on break or work offline. It is a software that is relatively easy to use!

Minpunten:

With the 8x8 mobile version I am not able to see the caller ID. Also if you do not have great service or solid WiFi then the calls have terrible quality but is understandable.

Reactie 8X8

2 jaar geleden

Hi Zach! Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day.