8x8 X Series
Wat is 8x8 X Series?
Met het 8x8 Virtual Office Unified Communications-platform kunnen bedrijven van elke omvang overal en op elk apparaat de samenwerking verbeteren, met bedrijfsbrede privéchat, aanwezigheidsdetectie, softphones, webvergaderingen, video en mobiele apps voor Apple en Android. 8x8 Virtual Office integreert met toonaangevende bedrijfsoplossingen zoals Salesforce, Zendesk en NetSuite. Beschikbaar in de cloud, binnen enkele minuten ingesteld en eenvoudig te beheren vanaf elk apparaat.
Wie gebruikt 8x8 X Series?
Vertrouwd door meer dan 1 miljoen gebruikers. Toonaangevend cloudcommunicatieplatform. Flexibel voor elk bedrijf. Naadloze integratie.
Twijfels over 8x8 X Series? Vergelijk met een populair alternatief
8x8 X Series
Andere goede alternatieven voor 8x8 X Series
Reviews over 8x8 X Series
Ashley
Perfect Business Phone System!!
Opmerkingen: We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!
Pluspunten:
8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.
Minpunten:
there are sometimes some delays, but very rarely is there any issues!
Reactie 8X8
vorig jaar
We're happy to see that you had a 5-Star experience at 8x8. Thanks for sharing!
Ralph
Overwogen alternatieven:
Great product - wouldn't want to be without it.
Opmerkingen: In general, I have been very happy with 8x8, and would not want to be without it.
Pluspunten:
Easy to use, dependable, and administering the system is one of the simplest I have done. .
Minpunten:
Nothing comes to mind; I have no suggestions.
Reactie 8X8
vorig jaar
Thank you so much for taking the time to leave us a 5-star review.
David
One of the worst customer experiences I have ever had
Opmerkingen: After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable.
Pluspunten:
As a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8
Minpunten:
Let's talk about deployment. First, it worked quite well on my Android phone, loaded it up and got it going. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. The reason was they had me sign up two times because I was porting a number in. I opted not to do that until I had tried the program. That is when things didn't go so well. I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. The team at 8x8 adequate in responding, but it took a long time. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. So, I canceled my subscription. They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). I offered to pay for the month of service that I had and thought all was good and we were settled. The next month comes and my card is charged again. I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. Then I get an email that says we understand you want to cancel, but we need to charge you the remaining months on your agreement.
Geverifieerde reviewer
Overwogen alternatieven:
reliable UCaaS solution
Opmerkingen: Overall, 8x8 is a good option especially if you are starting out with a few users and a small team. It has gone better as well over the years.
Pluspunten:
I like how easy it is to use daily... it is very user friendly in most days and it was not hard to integrate with CRMs.
Minpunten:
The process of engaging support and how long it takes to get anything resolved. Also, how difficult it is to listen to calls (they have to be live calls before you can barge).
Reactie 8X8
2 maanden geleden
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Jim
Overwogen alternatieven:
8x8 has been great for us
Opmerkingen:
We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.
Pluspunten:
The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.
Minpunten:
It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.
Reactie 8X8
vorig jaar
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
