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Centercode
Wat is Centercode?
Centercode laat de stem van je klanten meetellen in flexibele productontwikkeling. Met slimme prioriteitstelling van problemen en geautomatiseerde feedbackscore kan je eenvoudig kritische feedback verzamelen en organiseren en de meest impactvolle problemen met de klantervaring naar de oppervlakte brengen.
Wie gebruikt Centercode?
Centercode is bedoeld voor bedrijven die de stem van de klant mee willen laten tellen in elke fase van productontwikkeling.
Twijfels over Centercode?
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Centercode
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Reviews over Centercode
Great product
Opmerkingen: Overall, Centercode was on top of the project. The communication was great.
Pluspunten:
The software made it very easy to test what I needed to test.
Minpunten:
I would have liked to be alerted when my testing software had updates.
Centercode increased my value to the organization
Opmerkingen:
Centercode has increased the value my department brings to the organization:
-Resolving user experience issues
-Resolving technical issues with planned maintenance updates, reducing customer impact
-Help manage large enterprise testing programs with up to 5K employee testers
-Experiment with new products and services to identify marketing and improvement opportunities
-Employees reported over 1K unique issues over the past 6 Months
-Easy to establish bi-directional communications with testers
-Easy to automate communications and messaging to keep testers engaged and informed
Pluspunten:
Centercode makes it very easy to establish two-way communication, post notices and follow-ups, with participants. Speed is essential to triage critical impacting issues. Centercode makes it easy to manage the feedback loop and track individual communications in a central repository. The use of automated messaging increases participant engagement. Automate messaging helps to reduce PM communication workload to notify participants/internal members of critical fix/updates on reported issues and to communicate important information.
Minpunten:
I dislike lease the user data import form. The more complex our projects become, the greater the need to append different types of data to participant project profile for faster triage. The import process is cumbersome, and does not work well with large amounts of data. It does not provide sufficient error messaging to alert user of specific issues with imported data.
Good potential but steep learning curve.
Opmerkingen: I didn't use it too much because I just wanted to get started. However, it took me quite a long time to even get started which is why I don't even have a project going. My colleagues who is using it for a while need to jump in and help me. He is across the ocean which doesn't make things easier.
Pluspunten:
The fact that customers can add likes, ideas and problems while they are using a system. The fact that customers have a personal profile that they can update and use. It is kind of a user database.
Minpunten:
I really struggled to get started. I wanted to create a very quick invitation with a video and a link to an interview in the welcome page. I struggled to understand the big page that was meant to help me how to get started and where to find things. I wasn't sure where to find them in the navigation. Even my colleague who is already using it and he is very confident said that its a steep learning curve.
A great product with even greater support
Opmerkingen: When I first began using Centercode, I had not built a relationship with their support and relied solely on the suggested methods of the people in my role before me. At that time, I was not a fan of Centercode and felt the platform was cumbersome; however, once I reached out to Centercode I learned that many of the things I was taught internally were not the right way of doing things and the support TRULY retrained me into how to work with the product. Once I removed my learned bad habits, it changed everything and I am in love with this tool and what it can do. Using this product correctly (which is a loose term, because once you know what it can do, there are so many ways you can use it) has saved me time and my company money and has improved customer engagement in testing.
Pluspunten:
The greatest feature of the platform is the customization and custom automation. If you put in the work to seek what can be done, you will find plenty of ways to automate or simplify so many things. The support is very helpful in getting you on the right path, as well.
Minpunten:
My only real complaint about the platform is the process of implementing complex filters. At the time of this writing, creating a complex filter requires cycling through filtering, implementing the filter, then filtering again, etc. In speaking with Centercode, they are already in works of improving this process to be more streamlined and I am confident that will improve this.
My #1 Software Product
Opmerkingen: We've used Centercode for over 10 years now for pre-release validation of the majority of our software products; it enables us to quickly identify design/implementation/quality issues & ensure that they are addressed prior to release. We always release with confidence. More importantly it has been a vital mechanism for us to establish some extremely critical business relationships with our customers. Without Centercode our ability to engage with our customers would be severely limited. I consider it to be mission critical for us. Our relationship with Centercode has been mutually beneficial; we enjoy a very close relationship & this results in our enhancement & support requests being resolved in a very timely manner. The whole ethos of this company & their resulting products & services cannot be understated; this starts with the CEO & runs throughout the company. A real pleasure to partner with them.
Pluspunten:
Centercode is infinitely configurable especially with the most recent integration capabilities. It's always the first software product I go to when challenged with a new way to engage with our customers. Invariably when others can't find the answers/info they need from "their" systems I can use the Centercode capabilities to achieve the desired results.
Minpunten:
Quite a steep learning curve for new users.
