Wat is Critical Mention?

Critical Mention is een cloudgebaseerde, realtime monitoringdienst voor het volgen van tv, radio, online nieuws, gedrukte bronnen en sociale mediaplatforms, waaronder Twitter en Facebook. Professionals in PR-, marketing- en communicatie gebruiken dit wereldwijde platform voor media-informatie om hun verdiende mediawaarden beter te begrijpen en aangepaste, deelbare rapporten te creëren. Gebruikers van Critical Mention hebben ook toegang tot 24/7/365 ondersteuning via een speciale accountmanager.

Wie gebruikt Critical Mention?

Wereldwijde bedrijven in public relations, marketing, merkmanagers, overheid, onderwijs en meer.

Waar kan Critical Mention worden geïmplementeerd?

Cloud, SaaS, Web

Over de leverancier

  • Critical Mention
  • Gevestigd in New York, VS
  • Opgericht in 2002
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden en nog 225 andere

Talen

Arabisch, Chinees, Chinees (traditioneel), Deens, Duits en nog 21 andere

prijzen van Critical Mention

Beginprijs:

Niet door leverancier verstrekt
  • Geen gratis versie

Critical Mention heeft geen gratis versie.

Over de leverancier

  • Critical Mention
  • Gevestigd in New York, VS
  • Opgericht in 2002
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden en nog 225 andere

Talen

Arabisch, Chinees, Chinees (traditioneel), Deens, Duits en nog 21 andere

Video's en afbeeldingen van Critical Mention

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Nog 6 andere bekijken
Critical Mention-video
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Functies van Critical Mention

  • Bewaking van sociale media
  • Campagnebeheer
  • Gegevensvisualisatie
  • Merken volgen
  • Rapportage en analyse
  • Realtime controle
  • Realtime meldingen
  • Reviews controleren
  • Sentimentanalyse
  • Sociale media monitoren
  • Trefwoorden bijhouden
  • Waarschuwingen/Meldingen

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Reviews over Critical Mention

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,1
Klantenservice
4,8
Functies
4,2
Waar voor je geld
4,0

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
54%
4
38%
1
8%
Geverifieerde reviewer
PR Manager in Oekraïne
Geverifieerde LinkedIn-gebruiker
Internet, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Complete mention monitoring from a single place

5 vorig jaar

Pluspunten:

This is the best in class mention tracking platform, we are always up to date now.

Minpunten:

Robust software for a reasonable price, we are 100% suttisfied.

Reactie Critical Mention

vorig jaar

Thank you very much for leaving such a remarkable review. Our Critical Mention team appreciates your input and is delighted to know that we are providing 'the best in class mention tracking platform' service. Thanks again for the wonderful review!

Scott M.
Vice President in VS
Public relations en communicatie, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Well-priced media monitoring software with a few flaws, but superb customer service

4 vorig jaar

Opmerkingen: Our experience with Critical Mention has been favorable, but with the onslaught of new and updated competitors, transitioning to a new provider is not off the table.

Pluspunten:

Critical Mention incorporates all coverage, including broadcast, into easy-to-research keywords and client names. Viewing, selecting and building custom reports is very simple. The UI is intuitive and effective.

Minpunten:

Sometimes Critical Mention inexplicably misses published stories, so we always need to manually cross-reference reports. Broadcast video clips are not automatically available in HD, so while you can view and download them, they're not necessarily usable for creating internal tools such as sizzle reels.

Overwogen alternatieven: Muck Rack, TVEyes, Meltwater en Cision

Redenen om voor Critical Mention te kiezen: Critical Mention had a more robust offering and MUCH better customer service. Account managers have always felt like partners, not sales people.

Overgestapt van: TVEyes en Cision

Redenen om over te stappen op Critical Mention: Critical Mention's team went above and beyond. Unfortunately, excellent customer service is not enough to maintain business when other tools get the actual job done better.

Reactie Critical Mention

vorig jaar

Hi Scott, thank you for sharing your experience using our Earned Media Suite. We're delighted to see that you enjoy our platform's user experience and the help of our account management team. Please feel free to reach out to your account manager so we can help refine your searches. Thanks again for sharing!

Ashley A.
publicist in VS
Public relations en communicatie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Review

1 vorig jaar

Pluspunten:

the analytics charts in the reporting tool

Minpunten:

didn’t have the publications i needed to monitor

Reactie Critical Mention

12 maanden geleden

Hi Ashley, we appreciate you sharing your experience. Please reach out to your account manager so we can set up the tracking you need. We're happy to help

Stacy J.
CEO in VS
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Critical Mention Helps Makes Our Press Even More Newsworthy

5 3 jaar geleden

Opmerkingen: Our agency went viral - literally viral around the world - due to our ability to quickly share detailed metrics during several media outlet interviews. The data is easy to pull, and the reports are customizable for client needs.

Pluspunten:

Critical Mention allows us to stay up-to-the-very-minute (literally) of media mentions of our agency and our clients. Often when we do a PR interview, Critical Mention lets us know it is live before the reporter has had a chance to email us. It also provides the metrics we need for clients to be able to showcase overall impressions and media value, while allowing us to remove clutter nonsense that is repetitive and not relevant for tracking needs. We use the software more so for tracking TV coverage for clients as we do product placement for brands as part of our agency services. Critical Mention allows us to review content without having to have a massively extensive (with heavy upkeep) monster of a DVR system in place.

Minpunten:

The social media analytics still have some room to improve, and the maximum you can search for mentions is 60 days - so you need to stay on top of reporting and not use it for competitive research unless you have forethought to plan and download those reports on a continuous basis.

Overwogen alternatieven: Meltwater

Redenen om voor Critical Mention te kiezen: Cost was one of the primary reasons we made the switch, as Critical Mention offered us the ability to combine digital outlet tracking with TV tracking into one consolidated system that is easy to use.

Tom M.
Director of Communications/Media Relations in VS
Hoger onderwijs, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Critical Mention Works for US

5 vorig jaar

Pluspunten:

I like how I can see, edit through word play, and then save and download video clips. I also like that I can save clips/articles/etc. into separate files for sharing with our leadership team.

Minpunten:

I wish I could figure out or have a way to block from seeing multiple postings of the same article. It's bothersome to see multiples of the same thing in my feed each day.

Reactie Critical Mention

vorig jaar

Hi Tom, Thank you for leaving such a kind review. We are delighted to see that you love using our Critical Mention Wordplay feature. We always strive to provide the greatest earned media service and customer support, so we appreciate you saying we're the best media monitoring service out there! Thanks again!