Wat is Critical Mention?
Critical Mention is een cloudgebaseerde, realtime monitoringdienst voor het volgen van tv, radio, online nieuws, gedrukte bronnen en sociale mediaplatforms, waaronder Twitter en Facebook. Professionals in PR-, marketing- en communicatie gebruiken dit wereldwijde platform voor media-informatie om hun verdiende mediawaarden beter te begrijpen en aangepaste, deelbare rapporten te creëren. Gebruikers van Critical Mention hebben ook toegang tot 24/7/365 ondersteuning via een speciale accountmanager.
Wie gebruikt Critical Mention?
Wereldwijde bedrijven in public relations, marketing, merkmanagers, overheid, onderwijs en meer.
Critical Mention - Details
Critical Mention
Opgericht in 2002
prijzen van Critical Mention
Beginprijs:
- Geen gratis versie
Critical Mention heeft geen gratis versie.
Critical Mention - Details
Critical Mention
Opgericht in 2002
Video's en afbeeldingen van Critical Mention
Critical Mention - implementatie en ondersteuning
Ondersteuning
- E-mail/helpdesk
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Implementatie
- Cloud, SaaS, Web
Training
- Persoonlijk
- Live online
- Webinars
- Documentatie
- Video's
Functies van Critical Mention
PR-tools
- @mentions
- API
- Aanpasbare rapporten
- Abonnementsbeheer
- Activiteiten volgen
- Activiteitendashboard
- Automatisch bijwerken
- Beheer van digitale assets
- Beheer van direct mail
- Beheer van prestaties op sociale media
- Bewaking
- Bewaking van sociale media
- Campagneanalytics
- Campagnebeheer
- Campagneplanning
- Communicatiebeheer
- Contactenbeheer
- Contactendatabase
- Contentbeheer
- Contentbibliotheek
- Controle van goedkeuringsbeheer
- Database met auteurs van artikelen
- Distributie via meerdere kanalen
- Distributiebeheer
- E-maildistributie
- Filteren
- Gebruikersbeheer
- Gegevens importeren en exporteren
- Gegevensvisualisatie
- Generator van persberichten
- Integratie van sociale media
- Interactieve inhoud
- Kalenderbeheer
- Klantensegmenten
- Knipselbeheer
- Markeren
- Marketing via meerdere kanalen
- Nieuwsbrievenbeheer
- Pers controleren
- Plannen
- Rapportage en statistieken
- Realtime analyse
- Realtime gegevens
- Realtime rapportage
- SEO-beheer
- Sentimentanalyse
- Sociale promotie
- Visuele analyse
- Widgets
- Zoeken/filteren
Reputatiemanagement software
- AI/machine learning
- API
- Aanpasbare rapporten
- Antwoordbeheer
- Beheer van klantervaringen
- Bewaking van sociale media
- Campagneanalytics
- Campagnebeheer
- Campagneplanning
- Contentbeheer
- Engagement tracking
- Enquêtes en feedback
- Hashtag tracking
- Integratie van sociale media
- Integraties van derden
- Klachtenbeheer
- Merken volgen
- Multilocatie
- Postplanning
- Rapportage en analyse
- Realtime controle
- Realtime meldingen
- Reviewaanvraag
- Reviewmelding
- Reviews controleren
- Reviews delen
- Reviews genereren
- Reviewweergave
- SEO-beheer
- Sentimentanalyse
- Sjabloonbeheer
- Sms-berichten
- Trefwoorden bijhouden
- Visuele analyse
- Widgets
- Zoeken/filteren
Social media monitoring tools
- @mentions
- API
- Aanpasbare rapporten
- Activiteiten volgen
- Activiteitendashboard
- Beheer van meerdere kanalen
- Beheer van prestaties op sociale media
- Benchmarking
- Bewaking
- Bewaking van sociale media
- Campagneanalytics
- Campagnebeheer
- Campagneplanning
- Concurrentieanalyse
- Configureerbare waarschuwingen
- Contentbeheer
- Contentbibliotheek
- Dashboard
- Doelgroeptargeting
- E-mailwaarschuwingen
- Engagement tracking
- Filteren
- Gegevensvisualisatie
- Impactmeting
- Influencers bijhouden
- Integratie van sociale media
- Integraties van derden
- Klantenbinding
- Markeren
- Marketing via meerdere kanalen
- Mobiele waarschuwingen
- Opmerkingen/notities
- Prestatiemeetwaarden
- Rapportage en statistieken
- Realtime analyse
- Realtime controle
- Realtime gegevens
- Realtime meldingen
- Realtime rapportage
- Realtime updates
- Reputatiebeheer
- Sentimentanalyse
- Social advertising
- Sociale media monitoren
- Sociale promotie
- Trefwoorden bijhouden
- Trendanalyse
- Visuele analyse
- Waarschuwingen / Escalatie
- Workflowbeheer
Website monitoring tools
- API
- Aanpasbare rapporten
- Activiteiten volgen
- Activiteitendashboard
- Applicatiebeheer
- Auditbeheer
- Beheer van problemen
- Bewaking
- Bezoekers bijhouden
- Chatten/messaging
- Compliancebeheer
- Controle en beheer op afstand
- Dashboards maken
- E-mailwaarschuwingen
- Eenmalige aanmelding
- FTP-monitoring
- Gebeurtenislogboeken
- Gebruikersbeheer
- Gegevensvisualisatie
- Grafieken maken
- Incidentenbeheer
- Inkoop en ontvangst
- Integraties van derden
- Mailserver controleren
- Meerdere gebruikersaccounts
- Mobiele waarschuwingen
- Onderhoudsplanning
- Overzichtsrapporten
- Prestatiebeheer
- Prestatiemeetwaarden
- Problemen bijhouden
- Rapportage en statistieken
- Realtime analyse
- Realtime controle
- Realtime gegevens
- Realtime meldingen
- Realtime rapportage
- Realtime updates
- Risicowaarschuwingen
- Samenwerkingstools
- Servercontrole
- Slepen en neerzetten
- Testen van beschikbaarheid
- Transacties controleren
- Trendanalyse
- Uptimerapportage
- Visuele analyse
- Waarschuwingen/Meldingen
- Websiteanalyse
- Widgets
Alternatieven voor Critical Mention
Meer alternatieven voor Critical Mention
Reviews over Critical Mention
Lees alle 13 reviewsGeverifieerde reviewer
Complete mention monitoring from a single place
Pluspunten:
This is the best in class mention tracking platform, we are always up to date now.
Minpunten:
Robust software for a reasonable price, we are 100% suttisfied.
Reactie Critical Mention
8 maanden geleden
Thank you very much for leaving such a remarkable review. Our Critical Mention team appreciates your input and is delighted to know that we are providing 'the best in class mention tracking platform' service. Thanks again for the wonderful review!
Scott M.
Well-priced media monitoring software with a few flaws, but superb customer service
Opmerkingen: Our experience with Critical Mention has been favorable, but with the onslaught of new and updated competitors, transitioning to a new provider is not off the table.
Pluspunten:
Critical Mention incorporates all coverage, including broadcast, into easy-to-research keywords and client names. Viewing, selecting and building custom reports is very simple. The UI is intuitive and effective.
Minpunten:
Sometimes Critical Mention inexplicably misses published stories, so we always need to manually cross-reference reports. Broadcast video clips are not automatically available in HD, so while you can view and download them, they're not necessarily usable for creating internal tools such as sizzle reels.
Overwogen alternatieven: TVEyes, Muck Rack, Cision en Meltwater
Redenen om voor Critical Mention te kiezen: Critical Mention had a more robust offering and MUCH better customer service. Account managers have always felt like partners, not sales people.
Overgestapt van: TVEyes en Cision
Redenen om over te stappen op Critical Mention: Critical Mention's team went above and beyond. Unfortunately, excellent customer service is not enough to maintain business when other tools get the actual job done better.
Reactie Critical Mention
6 maanden geleden
Hi Scott, thank you for sharing your experience using our Earned Media Suite. We're delighted to see that you enjoy our platform's user experience and the help of our account management team. Please feel free to reach out to your account manager so we can help refine your searches. Thanks again for sharing!
Ashley A.
Review
Pluspunten:
the analytics charts in the reporting tool
Minpunten:
didn’t have the publications i needed to monitor
Reactie Critical Mention
6 maanden geleden
Hi Ashley, we appreciate you sharing your experience. Please reach out to your account manager so we can set up the tracking you need. We're happy to help
Stacy J.
Critical Mention Helps Makes Our Press Even More Newsworthy
Opmerkingen: Our agency went viral - literally viral around the world - due to our ability to quickly share detailed metrics during several media outlet interviews. The data is easy to pull, and the reports are customizable for client needs.
Pluspunten:
Critical Mention allows us to stay up-to-the-very-minute (literally) of media mentions of our agency and our clients. Often when we do a PR interview, Critical Mention lets us know it is live before the reporter has had a chance to email us. It also provides the metrics we need for clients to be able to showcase overall impressions and media value, while allowing us to remove clutter nonsense that is repetitive and not relevant for tracking needs. We use the software more so for tracking TV coverage for clients as we do product placement for brands as part of our agency services. Critical Mention allows us to review content without having to have a massively extensive (with heavy upkeep) monster of a DVR system in place.
Minpunten:
The social media analytics still have some room to improve, and the maximum you can search for mentions is 60 days - so you need to stay on top of reporting and not use it for competitive research unless you have forethought to plan and download those reports on a continuous basis.
Overwogen alternatieven: Meltwater
Redenen om voor Critical Mention te kiezen: Cost was one of the primary reasons we made the switch, as Critical Mention offered us the ability to combine digital outlet tracking with TV tracking into one consolidated system that is easy to use.
Tom M.
Critical Mention Works for US
Pluspunten:
I like how I can see, edit through word play, and then save and download video clips. I also like that I can save clips/articles/etc. into separate files for sharing with our leadership team.
Minpunten:
I wish I could figure out or have a way to block from seeing multiple postings of the same article. It's bothersome to see multiples of the same thing in my feed each day.
Reactie Critical Mention
9 maanden geleden
Hi Tom, Thank you for leaving such a kind review. We are delighted to see that you love using our Critical Mention Wordplay feature. We always strive to provide the greatest earned media service and customer support, so we appreciate you saying we're the best media monitoring service out there! Thanks again!
