Helpt Nederlandse bedrijven al 15 jaar
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Wat is HelpDesk?

HelpDesk is een online ticketingsysteem dat de werkzaamheden van je team vereenvoudigt. Het zit boordevol met functies die de samenwerking binnen je team bevorderen. Je kunt tags gebruiken, privénotities toevoegen, tickets toewijzen aan specifieke teamleden en standaardantwoorden opstellen. Om het hoogste beveiligingsniveau te garanderen, versleutelt het systeem je gegevens met het 256bit SSL-protocol. HelpDesk is ontworpen om je medewerkers tijd te besparen en hen in staat te stellen het hoogste niveau van klantenservice te bieden. Moeiteloos.

Wie gebruikt HelpDesk?

Van beginnende startups tot wereldwijde ondernemingen, HelpDesk is geschikt voor alle bedrijven, ongeacht hun omvang of sector.

HelpDesk Software - 1
HelpDesk Software - 2
HelpDesk Software - 3
HelpDesk Software - 4
HelpDesk Software - 5

Twijfels over HelpDesk? Vergelijk met een populair alternatief

HelpDesk

HelpDesk

4,6 (60)
US$ 29,00
maand
Gratis versie
Gratis proefversie
81
7
4,7 (60)
4,3 (60)
4,5 (60)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 14,00
maand
Gratis versie
Gratis proefversie
159
40
4,4 (2.151)
4,5 (2.151)
4,3 (2.151)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over HelpDesk

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,7
Klantenservice
4,5
Functies
4,3
Prijs-kwaliteitverhouding
4,3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
70%
4
20%
3
8%
1
2%
Wayne
Wayne
President/CEO in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

The best HelpDesk for small business website owners

5,0 2 jaar geleden

Opmerkingen: Customer Support was hard to get a hold of through Shopify App and took over a week to get help and then was told I cannot use my HelpDesk on Shopify I would have to start over with a new account.

Pluspunten:

Features, layout, tags, spam blocking, email signature in outgoing emails, domain verification for outgoing emails so it has our email address

Minpunten:

You can not integrate with Shopify unless you start a whole new account with a different domain and email then you have to start all over from scratch. Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.

Chad
Manager of Member Engagement | Product Owner Internal Systems in VS
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Operations and Admin use with My Secure Advantage Inc. (MSA)

5,0 vorig jaar

Opmerkingen: We love it. We use HelpDesk, LiveChat, and ChatBot

Pluspunten:

We love the ability to quickly process support and/or member-facing requests through the website or the App.

Minpunten:

N/A - Support isn't available live since we are on the west coast of the United States and y'all are in Poland. Even though we have to submit tickets, support has been very quick and collaborative

Lianne
Virtual Assistant in VS
Professionele training en coaching, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Helpdesk

3,0 3 jaar geleden

Opmerkingen: We purchased this program to help us with ticket management, as we were handling our customer service tickets through regular email. This system does allow us to do that. However, the system is not customizable, and it is very cumbersome and clunky. I would definitely not recommend this system to anyone else.

Pluspunten:

-- Provides an easier way to manage requests that come into our business than through regular email. -- Gives an option for writing internal notes so that agents can make private comments to one another inside tickets for background -- Keeps all our support requests in one location so they are easier to find and manage than regular email

Minpunten:

-- Templates / emails cannot be customized without knowledge of HTML -- Poor customer service -- we have submitted tickets as well as chatted with CS on issues that required further investigation on their end. They have told us each time they would get back to us, but they never have. If they can't resolve the issue right at that moment, we never hear from them again. -- Our automated responses that we have set up to trigger when someone submits a ticket go our to every agent, every single time someone submits a ticket. Very annoying. The automated responses also become part of the ticket thread, which makes the threads long and cumbersome. We have asked them to please shut this off, and have been told they cannot do that.

Reactie LiveChat Software

3 jaar geleden

Hi Lianne, Here's Weronika from HelpDesk. Thank you for your honest review. I've read it carefully and would like you to know that it's crucial to make HelpDesk usable and meet your needs. Email templates indeed require HTML knowledge, but luckily you can always use our default template. It's ready to implement and will make your messages look professional. I'm sorry we left your message unanswered. We didn't do this on purpose. Our support heroes do their best 24/7 to answer your doubts. I'll see what happened with your ticket to make sure this never happens again. Now, the issue with automated workflows. They're designed to make your job easier, so I deeply regret that it didn't work out as expected. I'd appreciate knowing exactly how you've set them up so we can make them run in your favor. Email us directly at [email protected] to discuss the matter and reactivate your account for a month for free. I'll do my best to make your experience with HelpDesk enjoyable.

Mantvydas
CEO in Litouwen
Machinebouw, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

We have what we need, but there is always what to improve

4,0 vorig jaar

Opmerkingen: Everything is suitable and in the end of the day does the job

Pluspunten:

Great to have a form for customer to fill which was easy to implement in the website and to start gather tickets

Minpunten:

We needed different inputs to a form and we were unable to create custom inputs or text box to gather more specific information from customer, for example remote software login details or warranty number. Also we lack of analysis data, we cant know which our selling products receive most tickets.

Stephen
I.T. Assistant in VS
Religieuze instellingen, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Very Useful to start a Helpdesk experience

5,0 4 jaar geleden

Opmerkingen: Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.

Pluspunten:

Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.

Minpunten:

I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.