ADP TotalSource

Best Decision Ever

Opmerkingen: Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Pluspunten:

The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

ADP TotalSource - One stop shop!

Opmerkingen: Overall, I am highly satisfied with the product and all the features that are available to use.

Pluspunten:

I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

Minpunten:

I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

ADP TotalSource

Opmerkingen: We have been able to have our workers compensation insurance processed through TotalSource and also our Benefit package offered to employees. Besides these 2 major items, it has also helped with automated PTO time accrued and used.

Pluspunten:

We are able to handle all of our employee needs through this one software package. Payroll, Benefits, Workers Compensation, Drug & Background checks. It helps to see all the employees information at a glance.

Minpunten:

We are pleased with all of the services.

Run Away, Don't Walk

Opmerkingen: Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

Pluspunten:

PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

Minpunten:

Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).

Helpful

Opmerkingen: ADP Totalsource is great. I have always found their customer service to be very helpful. I like the convenience of being able to log on anytimw anywhere to keep track of all my important payroll and benefits information.

Pluspunten:

I like using ADP Totalsource to keep track of my paychecks and staying updated on my benefita package. It is nice to have all that information organized.

Minpunten:

The ADP AP can be kind of slow when logging in from my phone.