Easy Digital Downloads

Easy Digital Downloads

door Sandhills Development

Wie gebruikt Easy Digital Downloads?

Creators of digital products use Easy Digital Downloads in order to operate their own, customizable eCommerce site. Independent creators and small businesses are most satisfied with EDD.

Wat is Easy Digital Downloads?

With Easy Digital Downloads, it is possible to sell any kind of digital good on your website. Zero transaction fees, powerful free features, and a setup process which takes only minutes make it a great choice for eCommerce beginners. Advanced premium features, hundreds of integrations, and a proven track record make it a perfect solution for businesses of all sizes.

Whether it be eBooks, software, videos, music, courses, or any other digital good, Easy Digital Downloads is a trusted solution.

Easy Digital Downloads - Details

Sandhills Development

https://sandhillsdev.com

Opgericht in 2013

Easy Digital Downloads - Prijsoverzicht

Easy Digital Downloads heeft een gratis versie maar biedt geen gratis proefperiode. Easy Digital Downloads betaalde versie vanaf US$ 99,00.

Beginprijs

US$ 99,00

Prijsinformatie

Premium addons can be purchased individually or as part of an Access Pass.

Gratis versie

Ja

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Training

Webinars

Documentatie

Ondersteuning

Online

Functies van Easy Digital Downloads

Webshop software
Beheer van meerdere winkels
CRM
E-mailmarketing
Gegevensbeveiliging
Kitting
Marketing via meerdere kanalen
Mobiele toegang
Promotiebeheer
Retourbeheer
Reviewbeheer
SEO-beheer
Sjablonen
Voorraadbeheer

Reviews van Easy Digital Downloads

5 van 94 reviews worden weergegeven

In totaal
4,7/5
Gebruiksgemak
4,5/5
Klantenservice
4,5/5
Functies
4,5/5
Waar voor je geld
4,5/5
Dave W.
Owner
Internet, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 2-4-2020

"Powerful, Easy-to-Use Ecommerce Software for WordPress"

Pluspunten: Easy Digital Downloads (EDD) allowed me to start selling premium WordPress plugins quickly & effectively. Setting up recurring subscriptions with multiple payment gateways and software licensing is usually a complicated endeavor. But EDD made the process very manageable and allowed me to get up and running quickly. Their support was very helpful when I needed it, but their documentation got me through most of it. And once it's up & running... it JUST WORKS. It's reliable. In 2 years of use, I've had only 1 very small issue, and it was resolved quickly. I also love how they manage many of their popular, more essential add-ons themselves, instead of leaving it up to third-party developers. There is a great third-party ecosystem as well, but knowing that they built many of their add-ons themselves, and continue to update/support them... that's great piece of mind.

Minpunten: The reporting is somewhat lacking. The default reporting could be better, and even their Advanced Reporting add-on (which costs more) is not up to par with other software. They're working on this in their next version (3.0, aka 3DD), but they're behind the curve on this. I'd also like a better system in place for partial refunds. Full refunds are easy via the WP dashboard, but partial refunds are more complicated.

Antwoord van de leverancier

van Sandhills Development op 13-4-2020

Hi Dave, thanks for the review and helpful feedback. We agree, partial refunds are annoying and we're looking to fix that!

We're aware that 3DD is behind but know we are busy working on it every single day!

  • Bron van de reviewer 
  • Beoordeeld op 2-4-2020
Panos K.
Managing Director
Mediaproductie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 1-4-2020

"Best way to run an owned digital goods e-commerce platform based on hosted Wordpress"

Opmerkingen: The overall experience with EDD was and is great. Apart form having to move on a business model that included that we are the keepers of records ourselves, and having to implement some tweaks here and there, all was great. You will need to be able to customize the product's appearance, as the default style is very outdated and has mistakes here and there. It would be nice to modernize that a little bit on their end without of course taking it to any particular style. But having the vanilla EDD theme on a product will not boost sales.

Pluspunten: I found EDD through the need to find an e-commerce solution for my Wordpress based site fast. I was having a very bad system implemented, as the makers of the previous platform we used was purely supported and gave us more headaches than smiles. Via search, I came across EDD and started searching more information. It was not exactly what I was searching, as our previous solution was acting as a "keeper of records", saving us form the hustle of keeping VAT information and take care of transaction frauds, etc. EDD has a very informative website and also all my questions towards their support team was answered so fast that made my research easy. We already had a broken webstore and needed a solution faster than yesterday. Installing EDD on our website was very easy, they have excellent support, solid documentation and they seem open to dialog all the time, which is awesome. What me and my team liked mostly about the software, was that they provide everything needed to sell your own digital goods, using a system of core elements and plugin extensions, making it very easy to integrate and manage the whole thing. Anyone already struggling with the management of digital goods on their own stores or having a bad experience with the plugins or providers that they use, should consider switching to EDD.

Minpunten: Some minor bumps, but I can't really complain, are that EDD needs to keep all products beneath a specific pages category, so in WP you have to have all your products beneath a specific URL structure. This is somewhat limiting, but there are solutions by using extensions to hide the original product page and just use their "buy" button with custom pages of your own. A bit more work, but we can live with that. They have a bug affecting stores based in the European Union. EDD at the moment cannot calculate discounts correctly when used with VAT calculations and showing prices including taxes. This is sad ans it should be fixed, as it takes away the ability to show the customer/site visitor, the final price on the product page and also be able to offer discounts. This pains in two domains, the ability to show the user final prices - there is evidence from research that adding taxes later on the cart, is one of the main reasons for cart abandonment. And also it takes away the ability to provide discounts like take 3 pay for 2 kind of deals, which are sales boosters. This should be addressed to free us Europeans and enable us to provide same sales experience like our colleagues in the US, that don't have to use VAT.

Antwoord van de leverancier

van Sandhills Development op 13-4-2020

Hi Panos, thank you for taking the time to write a review. Much of your feedback has been noted. Feel free to reach out to our support if you ever have any questions!

  • Bron van de reviewer 
  • Beoordeeld op 1-4-2020
Geverifieerde reviewer
Owner
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    3/10
  • Bron van de reviewer 
  • Beoordeeld op 31-3-2020

"Works only for basic storefronts."

Pluspunten: Easy to get things up and running pretty quickly. Works if you have only basic digital download requirements.

Minpunten: If you pair Easy Digital Downloads with more than a few addons, the bugs start to come out of the woodwork. We run recurring payments with stripe and paypal, along with software licensing and the all access addon. Running these together seems to have bugs that we spend a least a few hours a week tracking down each week. - All access passes sometimes don't get regenerated on subscription renewals. This means we have to go in an do another manual purchase in order to generate a new pass for them, which throws off our numbers.
- If a customer renews early (to take advantage of a deal), their license expiration and subscription renewal dates get out of sync, which is very confusing for customers. https://cloudup.com/csN5haQFdhZ/f
- Customers sometime are able to cancel another customer's subscription.
- "Your license is about to expire" emails are sent to uses who have upgraded to lifetime licenses.
- No abandoned cart integration - need to use a 3rd party service and pay additional money.
- Customer's purchases are sometimes assigned to the wrong user.
Customer account UI is very difficult for clients to use. We get multiple support requests weekly related to site activations or account-related questions. Admin UI is very difficult to use. Takes a lot of time to implement:
- Styling checkout/account pages is all on you.
- Integrating into your plugin/theme is difficult - you need to develop a UI for the user to enter their license key, as well as validate and store it.

Antwoord van de leverancier

van Sandhills Development op 21-4-2020

We definitely appreciate the honest and thorough feedback. Much of what you mentioned are areas we are actively working on improving, though the symptoms you described are not being experienced by most users. Hopefully our support team will be able to help you identify some solutions to these problems!

  • Bron van de reviewer 
  • Beoordeeld op 31-3-2020
Scott D.
Founder / Lead Developer
Computersoftware, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 31-3-2020

"Easily set up an ecommerce site for digital goods"

Opmerkingen: Overall, my experience with Easy Digital Downloads has been fantastic. On occasion, I will run into an issue where I need to reach out to their support staff for help. Every time they have been very helpful, and stuck with the issue until it was resolved.

Pluspunten: What first turned me on to Easy Digital Downloads was the ease of use when getting my store set up. In just a few minutes I was able to have a fully functional online store - all for free. As the store grew, and my needs evolved, it was easy to find add-ons that enhanced my store's functionality. Over time I've set up several stores with Easy Digital Downloads, and it has always been an easy process to get everything up and running.

Minpunten: At first, I didn't like that I had to purchase several add-ons for things like my preferred payment gateway, email provider integration, and a number of other features. The thing I didn't like about that was that I felt cornered into using a certain 3rd party provider whether that was for email marketing, or payments, since I already spent money on an add-on to integrate with those providers.
However, as Easy Digital Downloads has evolved as a company, their offerings have changed to provide their customers with all access passes, which gives us access to every product they offer. Now for one, very affordable price, I have access to all of their add-on plugins and don't feel like I'm tied to any one product.

Antwoord van de leverancier

van Sandhills Development op 9-4-2020

Hi Scott, thanks for writing a review. We appreciate your feedback and sharing your use case.

All companies have to evolve and we're always trying to keep your needs in mind!

  • Bron van de reviewer 
  • Beoordeeld op 31-3-2020
Shane B.
Founder & Owner
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 31-3-2020

"Sell Digital Products & Services with Ease"

Opmerkingen: We were able to offer subscriptions and service purchases via both PayPal and Stripe with a minimal time and financial investment. EDD offers a whole host of extensions, which causes the plugin to be extensible by design. We have taken advantage of multiple extensions to avoid the cost of building these things ourselves. But also, we have been able to further leverage the extensibility of EDD and build our own customizations to refine the buying experience for our customers. It's been a huge part of our business for 5+ years and I couldn't imagine trying to achieve the same results without the assistance of EDD (and their support team along the way).

Pluspunten: The two biggest reasons I chose EDD was the Stripe integration and the recurring/subscription integration. Having a pre-built solution for these two things is a huge win.

Minpunten: Admittedly, several of our products are services and not in the realm of typical for EDD. This has presented some challenges in integrating with our back-end systems. But that also points to one of the amazing things about EDD, it's extensibility.

Antwoord van de leverancier

van Sandhills Development op 8-4-2020

Hey Shane, thank you for the review and thorough feedback. We very happy to hear of your success!

  • Bron van de reviewer 
  • Beoordeeld op 31-3-2020