WorkWave Route Manager

Great routing tool

Opmerkingen: Overall, very pleased with WorkWave

Pluspunten:

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Minpunten:

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Love routing with Workwave!

Opmerkingen: Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.

Pluspunten:

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS. - Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team - The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly. - Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much. - Ability to put shift duration restrictions on how much time a unit can be utilized for

Minpunten:

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly. - We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us - That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

Disappointing software

Opmerkingen: Frustrating and disappointing with no improvements in sight.

Pluspunten:

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Minpunten:

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The default breadcrumb color is white and the map it's imposed against is mostly white so you can't see the breadcrumb on the map. You can't setup scheduled emails to push driver behavior reports to you on a regular basis and since there's also no dashboard you're constantly having to pull reports and make sense of the Excel data it exports. Reports are limited to a certain number of days data you can pull. The features and user experience is NOT intuitive. The only reason I've continued to use this product is because we have the device wired directly into our vehicles and cost to uninstall them and install a different brand just isn't worth it. This feels like a piece of software designed in the 90's and forgotten about by Workwave.

Great But Expensive CRM and Scheduling Application

Opmerkingen: Great experience with work wave maintains resources that help manager a small to medium size service business.

Pluspunten:

streamlines a host of processes from route optimization, managing receivables, automating billing and sync with quickbooks

Minpunten:

expensive for user license and being tied into their processor is very costly.

This product is best in class!

Pluspunten:

Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

Minpunten:

The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.