Wie gebruikt deze software?

Any industry, companies that want to manage their own environment and need a fully integrated solution. Companies with special requirements unable to find a product flexible enough to meet their needs

Gemiddelde scores

12 beoordelingen
  • In totaal 4.8 / 5
  • Gebruiksgemak 4.9 / 5
  • Klantenservice 4.6 / 5
  • Functies 4.3 / 5
  • Waar voor je geld 4.6 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
    Geïnstalleerd - Windows
    Mobiel - iOS native
    Mobiel - Android native
  • Training Live online
    Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • Canfigure
  • http://www.canfigure.net/
  • Opgericht in 2013

Over Canfigure

Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track.

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Functies van Canfigure

  • Activiteiten volgen
  • Afschrijvingsbeheer
  • Audittrail
  • Beheer van afvalverwijdering
  • In- en uitchecken
  • Locatie bijhouden
  • Reserveringenbeheer
  • Streepjescodes/RFID
  • Automatische apparaatherkenning
  • Beheer van IT-assets
  • Configuratiebeheer
  • Gegevensvisualisatie
  • Impactbeheer
  • In kaart brengen van relaties
  • Licentiebeheer
  • Prestatie bewaken
  • Veranderingsbeheer
  • Aanpasbare branding
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Communicatie via meerdere kanalen
  • Documenten opslaan
  • E-mailintegratie
  • Geautomatiseerde routing
  • Interactie bijhouden
  • Kennisbankbeheer
  • Netwerkcontrole
  • Realtime chatten
  • Ticketbeheer
  • Waarschuwingen / Escalatie
  • Zelfserviceportal
  • Auditbeheer
  • Compliance bijhouden
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Inkoopbeheer
  • Kosten bijhouden
  • Leveranciersbeheer
  • Onderhoudsbeheer
  • Voorraadbeheer
  • Vorderingenbeheer
  • Beheer van IT-assets
  • Contractbeheer
  • Incidentenbeheer
  • Kennisbeheer
  • Releasebeheer
  • Servicecatalogus
  • Servicerapportage
  • Ticketbeheer
  • Zelfserviceportal
  • Assets volgen
  • Beschikbaarheidsbeheer
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Incidentenbeheer
  • Probleembeheer
  • Projectbeheer
  • Veranderingsbeheer
  • Versie- en implementatiebeheer
  • Zelfserviceportal
  • Auditing van problemen
  • Dashboard
  • Escalatiebeheer
  • Kennisbankbeheer
  • Opdrachtenbeheer
  • Projectbeheer
  • Taakbeheer
  • Terugkerende problemen
  • Uitgifteplanning
  • Afstandsbediening
  • Beheer van IT-assets
  • CMDB
  • Incidentenbeheer
  • Inkoopbeheer
  • Kennisbank
  • Mobiele toegang
  • SLA-beheer
  • Veranderingsbeheer
  • Zelfserviceportal
  • Audittrail
  • Compliancebeheer
  • Goedkeuringswerkstroom
  • Kalender wijzigen
  • Priorisering
  • Releasebeheer
  • Taakbeheer
  • Trainingsbeheer
  • Wijzigingsplanning

De nuttigste reviews van Canfigure

Hawkins Service Desk Review

Beoordeeld op 24-11-2016
Marthie C.
Service Desk Manager
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: In general the experience is good.
1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
2. Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.
3. Agents work on more than one ticket the same time and would like to keep the ticket open - although a ticket can be opened in a new window it only shows the "edit" view and not all information required (e.g. notes) to actively work on a ticket
4. Cannot exclude child-related incidents from SLAs
5. Admin manual to be more comprehensive on the how to do that what to do.
6. In instances when we want to add a picture, we need to save it as a document before it can be an attachment - it would be better to copy and paste the picture (especially in the knowledge base, but this can also be applied when we want to send a printscreen to a user via notes or notify) - we communicate a lot with vendors and need to send them printscreens as certain test are done. Because of the extra steps to be added to allow this in SupaTOOLS, the team tends to bypass SupaTOOLS and send comms via their mail accounts. This means I have to manage this factor as well.
Chris has been more than supportive and quick to respond, which I appreciate.

Pluspunten: Tasking capability

Minpunten: Reporting
Reminders not configured

Antwoord van de leverancier

van SupaTools op 27-11-2016

Thanks for that honest review Marthie!

I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017.

We'll get you to update your review at that time!

SupaTools provides our organization with quality applications that are critical to our business.

Beoordeeld op 19-2-2018
Will M.
Manager
Lucht- en ruimtevaart, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: ITIL/ITSM rules management and enforcement.
External applications extension and integration.
Security policy enforcement.
MRP functionality.
Historical reporting for trend analysis.
Full Lifecycle management.
Outstanding vendor support.

Pluspunten: The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line.

Minpunten: The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates.

SupaDESK is great if you understand the importance of Service Delivery

Beoordeeld op 10-8-2018
Andy C.
Manager (retired) Information Services
Overheidsadministratie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We are delivering a much better, managed, rationed, fair service delivery in a resource constrained environment.
Getting staff to self-log and also sending the basic Net Promoter Score feedback request for every closed save helped productivity.

Pluspunten: As a 10 year veteran of the product I like how it aligns to IT Service Management.
It is so extensible and well modelled for Service Desk and IT management under ITIL.
The biggest payback is when your service desk staff "click" as to why maintaining a CMDB is the cornerstone of service delivery - and why logging calls (especially staff self-logging) is the key to managing requests.

Minpunten: Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.

As Supatools Administrator for the past eight years, I find the software outstanding.

Beoordeeld op 17-7-2017
Rhonda L.
Asset Manager
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities. The most popular functions reported by the users is quick search and the ability to create views using multiple configuration items. As administrator, I find Supatools easy to manage with the help of Administrator and Tools & Utilities modules. There are so many areas that can be configured by the administrator, all are easy and straight forward. Most of all, the Supatools team are very responsive and will assist in any way needed.

Minpunten: The only con I have found in using Supatools is large reports sometimes time-out depending on network utilization.

Easy to Implement and Use

Beoordeeld op 11-4-2017
Irfan L.
Informatietechnologie en -diensten
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
Bron: GetApp
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: Very easy and straight forward implementation. We did it without any assistance just by following installation guide.
Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects.
SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes.
Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.

Minpunten: Support team is always there to assist in case of problem or issue. Nothing negative to say about them!

Antwoord van de leverancier

van SupaTools Limited op 21-4-2017

Hey Irfan, thank you so much for this review!
We will continue to deliver the service you are used to, and watch out for more new software features!

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