Wie gebruikt deze software?

Connect is designed to fit the needs of your workspace as it grows. Our award-winning IT management platform is designed for flexible workspace operators from one to multiple sites.

Gemiddelde scores

2 beoordelingen
  • In totaal 5 / 5
  • Gebruiksgemak 4.5 / 5
  • Klantenservice 4 / 5
  • Functies 5 / 5
  • Waar voor je geld 4.5 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proefversie Nee
  • Implementatie Cloud, SaaS, Web
  • Training Live online
  • Ondersteuning 24/7 (contact met medewerker)
    Online

Leveranciergegevens

  • essensys
  • https://essensys.tech/
  • Opgericht in 2006

Over Connect

Simplify the complexities of technology with automation, self-service and real-time visibility across your entire workspace portfolio with Connect's powerful orchestration engine. essensys Connect features an intuitive web and mobile based app interface available at operator and customer level, providing control and easy management of on-demand IT and communications services.

Functies van Connect

  • Capaciteitscontrole
  • Compliancebeheer
  • Externe toegang
  • Gebeurtenislogboeken
  • Gebruikersactiviteit controleren
  • Hardware-inventaris
  • IT-budgettering
  • Licentiebeheer
  • Patchbeheer
  • Plannen
  • Softwarevoorraad

De nuttigste reviews van Connect

IT/Telco Setup Made Easy

Beoordeeld op 23-7-2019
Tracy V.
General Manager
Commercieel vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Myself and all of my staff actually enjoy using Connect as it is that easy to navigate. Activating IT for clients is so quick and efficient and this gives a positive impression to the client as well. Problem solving is also simple when you have all the info in front of you on Connect.

Pluspunten: Having total control of the IT within my buildings, including switches, bandwidth speeds and even telephone number distribution to clients.

Minpunten: Invoicing reports, personally find them a bit long winded and do not always give me the info I require.

Antwoord van de leverancier

van essensys op 24-7-2019

Hi Tracy, thanks for your review. It's great to hear the impact Connect has had on your IT management and member experience! Please don't hesitate to get in touch with your Customer Success Manager regarding your invoicing reports to see how we can support you.
Thanks, Susan.

Transitioning to Connect

Beoordeeld op 14-5-2019
Wendy R.
HR/Organizational Development
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
3 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Too soon to say. The migration went pretty well and the majority of the clients are happy. The clients with more difficult setups are less happy and we'll have to see how it is resolved. I do like that we can do basic admin functions remotely.

Pluspunten: Ease of use and intuitive work flow. Extensive knowledge base. Unlimited support.

Minpunten: The team has reported that client support, when relegated to only chats, is difficult. A phone call or direct client communication would be preferable for more complicated cases. We were told that customer support would work with the clients and all clients were sent credentials but that has not been the case.

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