Locobuzz
Wat is Locobuzz?
Locobuzz is a unified customer experience platform that converges technologies like Artificial Intelligence, Machine Learning, Big Data, Analytics to help brands forge stronger relationships with Meer informatie their customers and increase their lifetime value. We connect organisations with their customers across a spectrum of digital channels and leverage analytics and automation to increase efficiency across business processes and create a seamless experience for customers. Minder informatieWie gebruikt Locobuzz?
We provide a technology platform to help you win, retain and delight customers. We leverage AI, analytics, big data and automation to manage your customer experience.
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Locobuzz
Alternatieven voor Locobuzz
Reviews over Locobuzz
Sumeet
Overwogen alternatieven:
Best ORM Platform
Opmerkingen: It's very good for us as app company we got to know about our competitors
Pluspunten:
Ticketing auto conversion from the social media negative comments
Minpunten:
Auto replies not able to see the comments on actual comments
Reactie Locobuzz Solutions
vorig jaar
Hi Sumeet! Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz
monika
Overwogen alternatieven:
User Friendly and data enriched tool for customer study
Opmerkingen: We are using Locobuzz for our response management, competition analysis, category listening and to be updated about digital chatter of other competitors.
Pluspunten:
Its customization option as per requirement, Real time visualization, Reporting, data extraction and its DIY dashboards for the ease, understanding the digital chatter across all platforms with easy and clean reports, very cooperative staff and hardworking agents.
Minpunten:
Influencer stream can be more streamlined, e commerce listening
Johnson
Overwogen alternatieven:
Can be much better!
Opmerkingen: It's plain ok. Not to graet
Pluspunten:
One of the first companies to adopt command center setup in India. The UI/UX was the best at that time and functionality was spot on for times 5 years ago
Minpunten:
While other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry. Moreover, too many complicated issues. They do not even have a unibox setup
Geverifieerde reviewer
Overwogen alternatieven:
ORM Done Right!
Opmerkingen: The team is very responsive. They try to keep new updates on the software and have various services that can bring a significant change in overall customer experience.
Pluspunten:
Locobuzz as tool is a good platform for social listening and addressing customer issues. The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently. This is a big differentiation as a marketer.
Minpunten:
The ride has been smooth over last 2 years
Geverifieerde reviewer
Overwogen alternatieven:
A Good Product
Opmerkingen: Overall the platform is robust and is getting better over time.
Pluspunten:
The platform is a single point of contact between the user and the social channels.
Minpunten:
The URLs cannot be tracked and posting on certain platforms (Google Maps) is tricky.
