Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Wat is Certainly?

Een conversationeel AI-platform voor het MKB en ondernemingen. Nu kan iedereen zonder enige code te gebruiken AI-chatbots ontwerpen.

BotXO-klanten zijn verspreid over 13 landen in Europa en de VS.

Het wordt vertrouwd door merken zoals Carlsberg, Booking.com, Rockwool, KPMG, Deloitte, Zendesk en AKQA.

De missie achter het BotXO-platform is om AI ook toegankelijk en gebruiksvriendelijk te maken voor mensen die zonder code willen werken.

De perfecte oplossing om je klantsuccesactiviteiten te stroomlijnen, betrokkenheid te vergroten en de omzet te verhogen.

Wie gebruikt Certainly?

Elk bedrijf dat klantenservice moet bieden kan veel baat hebben bij een AI-chatbot. Van e-commerce/webshops tot elke organisatie die zijn online klantenservice wil verbeteren.

Certainly Software - 1
Certainly Software - 2
Certainly Software - 3
Certainly Software - 4
Certainly Software - 5

Twijfels over Certainly? Vergelijk met een populair alternatief

Certainly

Certainly

4,4 (13)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
56
32
4,3 (13)
4,3 (13)
4,6 (13)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 45,00
maand
Gratis versie
Gratis proefversie
82
13
4,6 (68)
4,1 (68)
4,3 (68)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor Certainly

Landbot
Functies met hoogste score
Chatbot
Gegevens importeren en exporteren
Leads vastleggen
Boost.AI
Functies met hoogste score
Chatbot
Leads vastleggen
Live chatten
Enterprise Bot
Functies met hoogste score
Chatbot
Integraties van derden
Verwerking van natuurlijke taal (NLP)
Drift
Functies met hoogste score
Consumentgericht chatten in realtime
Contactendatabase
Online reserveren
Watermelon
Functies met hoogste score
Consumentgericht chatten in realtime
Rapportage en analyse
Transcripten/chatgeschiedenis
Intercom
Functies met hoogste score
Chatten/messaging
Consumentgericht chatten in realtime
Live chatten
Web1on1
Functies met hoogste score
Voor dit product zijn geen functies beoordeeld door reviewers.
INSIDE
Functies met hoogste score
Voor dit product zijn geen functies beoordeeld door reviewers.
Genesys Cloud CX
Functies met hoogste score
Automatic call distribution (ACD)
Callcenterbeheer
VoIP-verbinding

Reviews over Certainly

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,3
Klantenservice
4,6
Functies
4,3
Prijs-kwaliteitverhouding
4,3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
54%
4
31%
3
15%
David
David
Senior Project Manager of Player Experience in IJsland
Geverifieerde LinkedIn-gebruiker
Entertainment, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Strong & very reasonably priced bot solution from a service oriented company.

5,0 4 jaar geleden

Pluspunten:

Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here! (Some handholding by the BotXO service team was needed though! Which brings us to the next point...) Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve. Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. [SENSITIVE CONTENT HIDDEN] in particular has been a joy to work with. And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly. The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues!

Minpunten:

The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules. Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps. There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support) Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available. Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket.

Casper
Founder in Denemarken
Consumentendiensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Bot software that works

5,0 4 jaar geleden

Opmerkingen: I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

Pluspunten:

The integration options. Secondary the drag n drop interface, where you build your magic.

Minpunten:

Like any other skill you try to learn, it takes time before you master the skill.

Reactie Certainly

4 jaar geleden

Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

Benjamin
Digital consultant in Denemarken
Verzekeringen, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Worth the monet

3,0 4 jaar geleden

Pluspunten:

Easy to get started NLU Webhook Great support and people that are dedicated and listen to inputs. Worth the money

Minpunten:

The lack of Analytics data The confusing setup when the bot is large

Reactie Certainly

4 jaar geleden

Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

Peder
Learning Tech Consultant in Denemarken
Schoolleiding, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great software to build your chatbot

5,0 4 jaar geleden

Opmerkingen: Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Pluspunten:

It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Minpunten:

Not really any, I feel like this is a great choice.

Reactie Certainly

4 jaar geleden

Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team

Regin
CEO in Denemarken
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

aio

5,0 4 jaar geleden

Opmerkingen: The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO’s intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product.

Pluspunten:

The aio team did not want an app with limited conversations. They didn’t want an FAQ bot, but something that would flow as a natural conversation. BotXO was able to handle both huge amounts of content and complicated dialogues.

Minpunten:

Not much to say here, really. It’s always a Challenge ti learn something new, but We Got the help we needed all along.

Reactie Certainly

4 jaar geleden

Dear Regin, thank you for your review! We are happy to hear your positive feedback and look forward to following you on your conversational AI journey. The BotXO Team