SuiteCRM

door diligent technology & business consulting AG

Wie gebruikt SuiteCRM?

Dankzij de expertise in klantrelatiebeheer (CRM) heeft dit platform klanten geholpen bij het ontwerpen en uitvoeren van succesvolle strategieën voor het klantentraject om een naadloze klantervaring te bieden.

Wat is SuiteCRM?

In SuiteCRM vind je een tool met een solide technische basis en een onverslaanbare prijs-prestatieverhouding. Dat komt doordat SuiteCRM licentievrij en open source is!
SuiteCRM is geavanceerd en altijd innovatief dankzij continue updates en een groeiende community, en is het open source alternatief voor gevestigde (gepatenteerde) CRM-systemen.
Met meer dan 4 miljoen gebruikers over de hele wereld, meer dan 900.000 downloads en een actieve community van 100.000 leden is SuiteCRM het toonaangevende open source systeem.

SuiteCRM - Details

diligent technology & business consulting AG

https://www.dtbc.eu/

Opgericht in 2009

SuiteCRM - Prijsoverzicht

SuiteCRM heeft een gratis versie en biedt een gratis proefperiode. SuiteCRM betaalde versie vanaf US$ 1,00/eenmalig.

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Beginprijs

US$ 1,00/eenmalig

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Training

Persoonlijk

Live online

Webinars

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van SuiteCRM

CRM-systemen
Documenten opslaan
E-mailmarketing
Integratie van marketingautomatisering
Integratie van sociale media
Interne chatintegratie
Kalender-/herinneringssysteem
Leads genereren
Leadscoring
Mobiele toegang
Offertes en voorstellen
Segmentering
Taakbeheer
Territoriumbeheer

Reviews van SuiteCRM

5 van 38 reviews worden weergegeven

In totaal
4,2/5
Gebruiksgemak
4,1/5
Klantenservice
3,6/5
Functies
4,4/5
Waar voor je geld
4,8/5
Carlo B.
CEO
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 4-9-2019

"Simple and Effective"

Opmerkingen: We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date.
Collecting data a tacking activities help us to create a richer and richer database.

Pluspunten: It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way.
Has a a lot of features and some new one are released frequently enough.
As an Open Source project is easy to integrate with other platform.
Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company.

Minpunten: Community support is not always very quick, but is part of the game.
Some integrations (Google calendar) are still not completely working well.

  • Bron van de reviewer 
  • Beoordeeld op 4-9-2019
Vernessa T.
Freelance Writer
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 13-12-2019

"Drop in Replacement for Similar CRMs with Both Open Source and SaaS Versions"

Opmerkingen: Contact management, email marketing, calendaring, and integrated phone call followup.

Pluspunten: Without going feature by feature I think it's fair to say SuiteCRM is a drop-in replacement for popular open source and SaaS CRM (customer relationship management) applications. I use the open source community version on an in-house server for internal operations. I've also set it up for a young non-profit organization to manage constituent, board and funder relationships. The software is popular enough that it is included in the group of softwares that can be automatically installed on a hosting account. I'm happy that the developers update it on a regular schedule as well as pay close attention to bugs that crop up.

Minpunten: SuiteCRM is not as polished or aesthetically pleasing as some of the others in this space. Feature for feature it's a good alternative but many of the features either lack intuitiveness or depth or ease of use. They feel rushed and would do better with maturation.

  • Bron van de reviewer 
  • Beoordeeld op 13-12-2019
Harold S.
Project Manager
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 17-7-2020

"THE opensource CRM"

Opmerkingen: So far so good, I strongly recommend SuiteCRM for small to medium-size companies

Pluspunten: SuiteCRM is THE opensource CRM to choose from different options out there. I've been using it for a while now and like the capabilities that this CRM offers. I also like that there is a huge community that helps with feedback and sharing their experience

Minpunten: Sometimes you may feel that you need additional features and even though you'll find some add-ons from vendors you will need to pay for them or they are not what you need and/or you will need to find a developer to help you

  • Bron van de reviewer 
  • Beoordeeld op 17-7-2020
Geverifieerde reviewer
Marketing Assistant
Openbare veiligheid, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 16-2-2019

"About What You'd Expect From A Free CRM"

Opmerkingen: I am the admin of Suite CRM for my work place. Our sales team uses this platform to track leads, opportunities, and to generate quotes and invoices. We have imported our part numbers from Excel. It has allowed us to add custom fields and also allowed us to create custom pdf templates for the quotes. We use Suite CRM every day. We like that it is free and that we can host it in house as opposed to in the cloud. Overall it is easy to use, but not a perfect solution. Only certain fields can be flex related to other fields in other modules, so sometimes certain custom fields do not auto-populate. It does have nice in depth reporting and searching functionality. It has a lot of flexibility to make it work for your own unique business needs. The biggest draw back is lack of support and a ton of bugs in the code of both Suite CRM and the optional modules. A lot of time is spent debugging the platform and we are not programmers so sometimes fixing one bug leads to other bugs or can quickly cripple the system leaving it down for hours while we try to solve the bugs. Because it is such an important part of each call our sales team takes, it is a big deal when the system goes down. Because my main job function is not maintaining the CRM, it also means taking time away from other projects. Overall though; what do you expect for free? We are still satisfied and have been using Suite for several years now because it is free and full of flexible functionalities.

Pluspunten: It's Free
Able To Host It On Your Own Server Instead of In The Cloud
It's Simple To Use
Ability To Create Your Own Modules
Lots Of Other Modules Are Available For Free or Paid In The Community
These Modules Allow You To Do Just About Anything With This CRM

Minpunten: Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back
They Don't Provide Phone Support For The Free Version
There Are A Lot Of Bugs In The Code
Sometimes Updates Fix One Bug and Break Another
You Have To Know Code To Fix All These Bugs
If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System

  • Bron van de reviewer 
  • Beoordeeld op 16-2-2019
Tom V.
President
Informatietechnologie en -diensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 6-2-2020

"SuiteCRM flexible and dependable CRM"

Opmerkingen: We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have with them, planned and complete. This is an essential hub for our team to make sure that any contacts with customers are well-informed, including the latest communications that have happened. Emails flow into and out of SuiteCRM, so those streams are included, along with the Calls, Tasks, Campaigns, etc. SuiteCRM also connects with our sales automation platform (Act-On) so that leads can be followed up on, making the Customer Journey visible within one place.

Pluspunten: SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to.

Minpunten: There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up.

  • Bron van de reviewer 
  • Beoordeeld op 6-2-2020