Channable

Goed product, slechte aftersales

Opmerkingen: Al enkele jaren zijn wij een van de vele gebruikers van Channable. Ik schrijf deze review met lichte tegenzin, maar ik zie oprecht geen andere oplossing meer. Al 5 weken geleden hebben wij Channable gewezen op een grote fout in de connectie tussen Amazon en Channable. Hierdoor komt grofweg 10% van de orders met verkeerde naw gegevens in Channable terecht. Ons systeem is gekoppeld aan Channable en zendingen gaan automatisch. Daardoor hebben wij elke dag meerdere orders die niet naar de juiste klant gaan. Het gevolg is dat wij meerdere zendingen moeten inschieten en dat wij vele slechte reviews krijgen. Channable erkent dit probleem al weken lang niet. Afgelopen dinsdag zagen ze dan toch het licht, maar nog steeds hebben wij geen oplossing. Ondertussen zijn de kosten voor ons in de duizenden euro's gelopen, maar reacties van Channable krijgen we bijna niet. Daarnaast claimt Channable retouren van Bol te kunnen verwerken. Dit kunnen zij ook wel, mits je een kleine klant bent. Wanneer je meer dan 50 retouren per dag hebt, dan is de batchgrote te klein. Hierdoor moeten wij alsnog alles handmatig doen. Het ophogen van de batchgrote weigeren ze te doen. In het kort, Channable heeft een heel mooi product. Maar de service is momenteel echt dramatisch te noemen. Mocht bovenstaande opgelost worden dan hebben ze weer een mooi product. Maar dat neemt niet weg dat het kwalijk is dat Channable niet naar hun klanten luistert. Ik heb beide problemen zeer uitgebreid aangeleverd met meerdere voorbeelden. Het issue, en de impact, had al veel eerder duidelijk moeten zijn.

Pluspunten:

veel integraties zijn er mogelijk. Ook werkt het goed samen met bijvoorbeeld Google.

Minpunten:

beperkingen voor grotere klanten. Toen wij kleiner waren werkte alles voor mijn gevoel veel beter. Momenteel is met name de orderkoppeling met Amazon bijzonder slecht. Dit kost meer geld dan het oplevert.

BF X Channable

Opmerkingen: De beste software voor feedmanagement. Wij gebruiken de feeds zelf op allerlei verschillende shops. Dit is enorm makkelijk te exporteren.

Pluspunten:

De software is enorm goed voor productfeeds. Verder is het fijn dat de support in het Nederlands beschikbaar is.

Minpunten:

Het enige minpunt vind ik dat het voor beginners moeilijk te begrijpen is hoe de software werkt. Verder valt er nog wat te zeggen over de aantrekkelijkheid van de website. Wel moet ik zeggen dat het op technisch gebied enorm goed functioneert.

Pepijns review Channable

Opmerkingen: Wij zijn erg blij met Channable, hierdoor is onze stroom continu up-to-date.

Pluspunten:

Door Channable hebben wij verschillende systemen gekoppeld. Hierdoor hoeven we dit niet meer handmatig te doen wat het ontzettend makkelijk maakt.

Minpunten:

Je hebt enige kennis nodig om goed met Channable overweg te kunnen. Daarnaast zijn regels niet altijd duidelijk te organiseren.

Beste tool voor feed management

Opmerkingen: Altijd goed geweest. Ik heb channable voor meerde klanten gebruikt om product feeds te organsieren. Nu voor het eerste een feed opgebouwd wat heel gemakkelijk ging.

Pluspunten:

Ik vind Channable de meeste gangbare tool voor feed management. Ik raad het aan al mijn klanten aan. Zeker omdat het makkelijk in gebruik is en, Nederlandse support en de support echt van hoog niveau is (zeker op technisch niveau).

Minpunten:

Het enige wat ik kan bedenken is dat ik het design van de software niet echt mega aantrekkelijk vind, maar functionaliteit is daartegenover weer heel goed.

Geweldige tool!

Pluspunten:

Zéér eenvoudig te gebruiken en een hele goede service!

Minpunten:

Momenteel geen opmerkingen om de tool te verbeteren.

Great tool, great support

Opmerkingen: I have discovered and used channable for multiple clients during my job as an SEA specialist at a marketing agency; the tool is also widely used in my current job at a retail company. I have always experienced the use of Channable as very easy, and as indicated earlier, I am very positive about the contact moments with support.

Pluspunten:

You have all the options you need to set up the perfect product feeds. Using the tool is very simple and intuitive. The support department is very helpful if anything is unclear.

Minpunten:

Maybe I have overlooked a possibility myself, but otherwise it would be a welcome addition to be able to adjust rules in bulk. (for example: in all selected rules, replace the word "test.com" for "test.nl" or the "delivery" attribute for another attribute called "shipping_time".) In my case, this could save quite a bit of time. I would also find some more options for filtering in the overview of all feeds useful, because with more than 90 feeds you can easily lose the overview sometimes. But in this case too; maybe there are options that I myself have overlooked.

A big Thanks to the Support

Opmerkingen: The Overall Experience went from OK to Excellent, because the Technical Service were able to guide me threw the Process in my native language, so that I can replicate what we have done for Other Plattforms.Having the Abillity to call the technical support when having Issiues makes the difference from a 2-3 Star to a 5-Star Review, because It gives me the Confidence to Achive the goals we need to Solve with Channable.Without The Technical Support, It would Consume Way more Time and Energy.So Here a big Thanks to [sensitive content hidden] for guiding me so well, full of ease and patience through the Process so that I can replicate it. That helped me a lot by Skipping Unnessesary Trial and Error!!!

Pluspunten:

User Interface is clear and userfriendly. I were Able to quickly get an overview of the possibillities and Things that can be done. No Messed up UI with thousands of same looking buttons. Other Toole look and feel way more clunky like SAP.

Minpunten:

The Rules and the Attribute Matching were not that self explainig, that I were able to upload a feed with a good Quality. To go threw The Channable Academy were Time consuming and did not resultet in giving me the exact information needed. But just 2 Days after I had a Very Good Call in German with a German speaking technikal support and we were able to Setup our. first Feed together, so now I know all the Steps Needed to upload feeds in a good quality to various plattforms.

good helper for marketplaces.

Pluspunten:

Great tool to tweak and tune your essential data feeds.

Minpunten:

I was not very satisfied with the support

An integral part of my routine

Opmerkingen: An integral part of my weekly routine managing ecommerce clients and enhancing their product feeds.

Pluspunten:

Ease of use, quick and competent support, time saving possibilites.

Minpunten:

Some settings are hidden, or buried deep.

Highly satisfied

Pluspunten:

Former deceased client of Lengow we migrated to Chanable three months ago. Thanks to the support of the Chanable team we were able to quickly implement the solution and even create parent to child feeds on our different Amazon platforms. Since then we have been able to use the solution correctly and our sales have even increased. I recommend it!

Minpunten:

Nothing to report the api provided the work requested.

Very good tool when it comes to feed management

Pluspunten:

Once you have dealt with the tool regularly, the handling is good and the features that go beyond the feed management are also quite useful.

Minpunten:

It takes some time to get used to the tool and to feel at home with it.

Very helping customer support Team

Pluspunten:

The excellent support - always if I asked for help - it appeared immediately

Minpunten:

So far nothing - controll is given, support is there and helping faqs are too availalbe

absolutely delighted

Pluspunten:

everything, it is simple and easy to understand

Minpunten:

nothing to complain about, we are happy!

Saves me so much time

Opmerkingen: This tool is very easy to work. Great customer service and it makes my clients grow through it's possibilities and connections.

Pluspunten:

Using Channable makes me create more effective campaigns and feeds, and therefore the ROI of my clients campaigns grows. Which in return makes them and us happy, since KPIs are met. It also creates a lot of opportunities like advertising on marketplaces and other platforms. Feeds can be created in an instant.

Minpunten:

Order connections are not available for every CMS.

Good feed management tool

Opmerkingen: We use channable to split our "Master Feed" in individual feeds and also to import and convert external feeds to the format used by our backend.

Pluspunten:

1. Easy to use 2. Fast 3. Reliable 4. Can handle huge feeds easily

Minpunten:

1. All changes go directly live when you hit save - there's no way to revert it, and no undo. 2. It would be great if there would be some versioning system in place so that one can always revert to a previous version of the feed config. (See Google Tag Manager for a great example of how it could be done) 3. There could be some more operators, like random number etc. 4. Import of JSON 5. Nesting of the feed goes only 2 elements deep, eg. Product->Features->Colour

Delas mejores opciones para la gestión multimarketplace

Pluspunten:

Es bastante sencillo e intuitivo de usar, y permite la creación de más lógicas automáticas que algunas herramientas más caras

Minpunten:

Echo de menos el poder hacer ciertas gestiones en bloque en vez de manualmente.

Eerder overwogen alternatieven: Lengow, ChannelEngine en Shoppingfeed

Redenen om over te stappen op Channable: Por una combinación de alcance, funcionalidades y precio

Channable for Marketing Automation - No 1 Choice

Opmerkingen: Very good, tool works as it should and customer service is always very helpful

Pluspunten:

Easy to implementEasy to useSaves us a huge amount of time and work

Minpunten:

Some features are missing, but nothing criticalWe have some very specific needs in the way we handle our accounts that sometimes we need the support team to help set up things correctly

Perfect

Pluspunten:

Easy to use and customer support. Quick responsie and very helpful

Minpunten:

Nothing at all, perfect for me at the moment

Happy customer over last 2 years

Opmerkingen: Overall the experience with Channable has been great. We are pretty satisfied. We have never had an issue we could not solve. Support is great. And with Channable we can access new marketing channels quickly based on our feed.

Pluspunten:

Channable is easy to use. It has many useful features. And the integration was easy to set up.

Minpunten:

For the "generating categories" step when setting up feeds, I wish there was an "exporting and importing"-option as well. Currently the auto category generation feature got us about half way through the set up. The rest is manual and we have to re-check if the auto generation was correct. If would be easier to work with if we could first auto generate as much as possible, then export to excel file, then make changes and even add new category lines, then bulk import everything.

Great tool, easy to use and implement

Opmerkingen: We use Channable mainly to prepare our product data in the right set up for our etailers/retailers and content providers. So, in Channable we have:
> direct feeds towards platforms as Google Shopping, Flixmedia, Icecat etc.
> specific sheets available for download (preferably XLSX) to transfer to etail/retail. In the second place, we use Channable to check our product data: we prepare a sheet so we can check all data for a specific product in a specific language.

Pluspunten:

1. Intuitive way of working (very easy to start with) 2. Connector with inRiver 3. "Unlimited" amount of feeds to add

Minpunten:

1. Changing the labels of the (imported) attributes is not very practical: you need to adjust the labels per project. 2. I would like to download a feed directly as XLSX, instead of CSV. 3. I would like to see who has started/set up the feed; with multiple users on board it is nice to have contact with them about for examples changes. 4. I would like to have roles and rights within our account; now everyone sees (and could change) all projects/feeds but we use the account with different departments and brands (and it would be better to have some of the projects hidden for some). 5. Sometimes the inRiver connector is not steady (some attributes are not filled), then we need support from our partner Xsarus to have it fixed. 6. The rules are sometimes hard to set up and combine. Thanks to our partner, we could manage, but this tab in the system can cause a lot of irritation.

Excellent software and service

Opmerkingen: Channable offers an easy way of producing product feeds in different formats that allow us to send product data to all of our customers and partners.

Pluspunten:

Product is easy to use and packs a punch in regards to data management, data sharing and even data manipulation.

Minpunten:

Channable could use a few more sharing/security options. Such as one time links or encrypted messaging.

The guide of a data jungle

Opmerkingen: We have tried manage product data with Channable and sell omnichannel.

Pluspunten:

We have tried Channable for our clients who needs it for his omnichannel solution.

Minpunten:

The tool seems to expensive for our needs.

Channable is top!

Pluspunten:

It is very easy to use! The service of Channable is amazing.

Minpunten:

There is nothing that I don't like, but de prices are a little bit higher than other feed management platforms.

Awesome support

Pluspunten:

Apart from being a wonderful product, I would like to highlight the absolute world class customer support. They are easy to contact and without exception find the solution within minutes. Highly knowledgeable, friendly and fast. This is really the best CS I have ever experienced.

Minpunten:

They're not cheap, but worth it anyway...

Excellent tool

Opmerkingen: Channable helps us set up personalized feeds for a number of different channels from one master feed. This way we can get the right offers to the right people.

Pluspunten:

Great variety of channels to link your product feeds to. After the initial learning of the system it's easy to copy often used filters and values to different feeds. Many options to keep your feeds up to date with the right package.

Minpunten:

Learning curve for setting up the system at the start.