Brex

No brainer using Brex being a startup.. I switched from a bank credit card right away

Opmerkingen: It simply works as a business card that doesn't require any individual credit (I still don't understand why other business cards require individual credit... pls don't call it as a "business card", right?!). Also, I don't need to feel getting ripped off using a bank-issued credit card where certain dollar amount has to be frozen (they shouldn't call this as a credit card if they take the collateral cash for us to use the amount.. right?!). And user support and dashboard are as responsive and smooth like any other modern tech software.

Pluspunten:

We don't need to connect any individual credit to use Brex business cards. We are taking already risk doing a startup, and founders should not be forced to expose their credit to just use software payment etc. Also, Brex is really built specifically for startups, so a bunch of the benefits and how the software works simply make sense.

Minpunten:

I really cannot think of any... I feel right and very comfortable using Brex card. Using Brex is an essential part of running a startup.

Brex for Startups

Opmerkingen: As a startup it's hard to have a team of dedicated administrative staff and Brex streamlines a lot of the work for our current members and decreases the amount of time we need to spend on expense reports.

Pluspunten:

The Brex user interface enables me to manage my expenses without any worries. My favourite part about the software is being able to upload receipts using my smartphone.

Minpunten:

It's hard to say because this software is so unique but one thing I would like is more freedom in the categorization of items.

Next to impossible to switch users

Pluspunten:

Nothing - it’s a credit card. Our experience was very poor.

Minpunten:

Next to impossible to switch accounts after the company was sold. Took 10x more time and effort than it needed to. Some of the worst customer support I’ve ever received.

Super easy to manage expenses when traveling

Pluspunten:

Text prompt right after card is charged to upload the receipt image is so convenient and easy. Seeing monthly list and uploading recurring receipts is also easy.

Minpunten:

No complaints from me. It's easy to use in both the travel and ongoing business expenses.

Superior product

Opmerkingen: We use Brex for our main business bank account and it has been an overall positive experience.

Pluspunten:

It was very easy to get started with the app. It was also very convenient and we were able to get an account up and running within 48 hours.

Minpunten:

I would like it to be easier to manage the corporate treasury. Paying staff in Crypto would also be ver conveinent.

Great bank for every entrepreneur

Pluspunten:

Brex opened account for my company instantly, in our team we love how easy are payments can be scheduled, cards creation and brex perks are amazing

Minpunten:

Sometimes payment creation UI is little buggy while I am using CMD + F feature with details verification thought browser search

Services cut randomly

Opmerkingen: Brex really does not care about small businesses, I highly suggest people use another online bank like mercury when considering a bank for their start up.

Pluspunten:

Brex was a great platform before they decided to cut all small businesses.

Minpunten:

Brex gave no warning to our company and cut our ability to deposit into our account, making operations halt immediately while we found another solution.

Awesome!

Opmerkingen: Great.

Pluspunten:

Love the ease of use with Brex. Could not be better.

Minpunten:

Nothing. Everything has been easy and great.

Good service, awesome experience

Pluspunten:

Liked the way Brex send all receipt screenshot and all control of our users spent.

Minpunten:

High user requirements. Should be more reachable to small business without too much money on account.

So far so good

Opmerkingen: Very useful overall and satisfying our needs as an early stage company.

Pluspunten:

Easy to use, fairly easy onboarding, transparent product with good rewards and offers.

Minpunten:

The reporting and monitoring lacks a bit of nuance. I haven't tried too many of these features but wasn't super impressed with the ones that I did explore.

One of the easiest corporate cards I've used

Opmerkingen: Brex has been great for our organization. I highly recommend it!

Pluspunten:

The ease of use and features are the two things I like the most. I can charge the card and will get a notification text, we can set budgets, get a new card when one expires, the platform is very user friendly. Just overall a great card and platform to use.

Minpunten:

I would like it better if we had cash back or more options to spend our points on.

Not the best bank to worth with, not the worst either, but I wouldn't choose them again.

Opmerkingen: These guys could seriously improve their customer service - even their "dedicated" customer service (which I suspect is more of a marketing ploy rather than any real dedicated service personnel) routinely either does not answer emails, or skips them altogether. Anything beyond the most basic of questions is rarely answered properly, or promptly- - and the worst thing about these guys? They will literally shut your account down on a whim - no reasons given, and wont tell you why they did it either when you ask them. They have a fairly comprehensive "perks" program, but a lot of these perks dont work. Personally, their Google Ads credit did not work - neither did their Snapchat ads credit - and while working with them on these two (after being a customer since May 2022) - and "waiting for them to respond to me" - they abruptly shut down my account with no reason given saying "we cannot do business with you anymore". I sort of suspect they do not really want startups, and especially not bootstrapped startups like they claim to be in favor of - which is fine, everyone wants more money, but I just wish they would be more transparent about it. Their relative lack of customer service though is what upset me the most and the lengthy delays in getting back to me on simple things - such as perks etc, makes me think most people do not even go to their perks section, and it is hardly ever updated with the right information. Thats my $0.02..BestRahul Mookerjee

Pluspunten:

Easy to use website, easy to set up the initial bank account as well - and the cards etc (both virtual and physical) are easily setup.

Minpunten:

Customer service needs a lot of improvement, and their automated risk checking system certainly does too. Not to mention, their perks program - a lot of the perks in there do not work (ie the codes etc, and there are lengthy delays in getting those codes, if at all..) ...

Brex closing accounts that it deems not big enough

Opmerkingen: We've been using Brex for about a year now and went with them because they advertised being a bank for small business startups. A couple weeks ago they sent us a notification that we need to change routing numbers. So we had to coordinate with our payroll, Expensify, Quickbooks, and numerous customers that pay us via ACH. After doing all that, today they sent us an email that they are closing our account on Aug 15 because we aren't a big enough account for them. We deposit 30-40k every month so even though we're a small business it's not like we are inactive nor have we ever had any overdrafts. So now we are going to have to redo all of that with a new bank. So just know that if you decide to bank with them you should expect at any time they will close your account even if you're in good standing.

Pluspunten:

The free ACH and wire transfers were the main reason but we also liked the partnerships they had

Minpunten:

They are closing accounts because despite advertising as a bank for small business, they only want customers that are doing millions.

Great business credit card for startups and beyond. Very good expense reporting/tracking and perks.

Opmerkingen: There are teams in law firms focusing to startups, there are investors focusing to startups, there are incubators for startups.. How to get a business credit card as a startup was an unaddressed pain. Brex is a startup and they work with startups; they understand founder and startup needs challenges, expectations. They provided a very good solution. Startups receive and spend billions of dollars every year! Brex is making something needed and missing. Perfect.

Pluspunten:

Brex card provides more or less all of the features of a highly regarded business credit card, but it is a lot better for following reasons. They work with startups and your chance of getting a credit card as a funded startup is higher and a lot easier. Plus, they keep improving, adding new features every few months. Their website and expense tracking/filing is intuitive and easy, they offer multi layers of protection and convenience (online cards etc). For life science companies there are additional discounts they secure from major vendors. Support team is "real time" responsive or quick via email. You do not need to shout to a voice recording 10 times "I want to talk to a representative" or waste hours. My impression over the last one year is highly positive!

Minpunten:

No cons compared to all other cards I have used from other top providers.

A solution for a problem that shouldn't exist (getting a reasonable corporate credit card)

Opmerkingen: Extremely positive, and I recommend it to all of my friends starting/running companies. They also send a hand-written card with about 30 signatures when we raised a round, which was a small touch but great (my bank didn't do this...)

Pluspunten:

Without a doubt it is the ease of use. A couple of my favorite features... 1. Integration with QuickBooks. 2. Invoice management. We swipe the card, get a text asking for a photo, which when we provide it automatically matches to my chart of accounts in QBO. Similarly, you can also forward invoices to [email protected] and it does the same. This makes invoice management much, much better. 3. Instant approval for employee credit cards, with limits I can set. 4. Clean intuitive website 5. Solid travel booking system, impactful rewards (we get 3% back on lab supplies, a major expense) and a huge number of perks with other startup friendly companies.

Minpunten:

There were some things we wanted visualized on the portal early on, but when we made the suggestions they were actually super quick to change them.

Terrible Customer Service

Opmerkingen: Had to switch checking accounts for autopayment and didn't realize it takes a week to "verify". Been a customer for almost a year with on-time payments but upon switching checking accounts, Brex suspends the credit card pending verification (now a week) and recurring subscription charges are now being rejected by vendors due to suspension. I understand for 48 hours but for a week? Spoke with 6 different people and they could care less. Worst customer service ever from a financial institution!

Pluspunten:

Flexible credit line based on the cash balance in the business checking account.

Minpunten:

Connecting bank accounts for autopayment

Brex changed over the past year

Opmerkingen: Despite the changes over the past year, I still like Brex and use it for our daily banking needs.

Pluspunten:

Brex has been great with delaying our net terms. They are also a fantastic bank service with very low fees and a great UX.

Minpunten:

Brex changed over the past year from having net 60 payments to close to getting rid of that. Now they are more of bank, but failed to let their existing customers know.

Best card for startups there is

Opmerkingen: A combination of business travel and office expenses. We had previously been using a major issuer corporate card and had to do a lot of manual reconciliation of statements every month. Everything is easier now.

Pluspunten:

It is easy to tell that a lot of thought has gone into the pain points experienced by small business and startups in managing expenses. Everything happens more seamlessly with Brex compared to our prior card. Expense management is a breeze.

Minpunten:

In order to receive some of the more major rewards points, you are basically required to only use Brex for your business expenses. This can be a hassle since there may be a lot of automated billing that needs to be transferred.

The best credit card for startups!

Opmerkingen: Brex has been an amazing company for our corporate credit cards. Their software is intuitive, customer service outstanding and rewards program is amazing. I cannot say enough good things about them. I had a new team member come on board and was going to travel with us and I was able to get them a virtual credit card instantly to book their airline and hotel and then Brex overnighted their physical credit card. I was blown away that they already had their card on our trip. Get your own Brex card by going here: https://baseconnect.com/brex

Pluspunten:

- I got a personal rep to talk to on the phone - Their software is very intuitive to use as well as their new mobile app - You get a virtual card as well as physical. - When you add a new employee card they overnight it to them! - You get huge rewards for every dollar you spend. Get your Brex card here: https://baseconnect.com/brex

Minpunten:

- They don't work with ApplePay yet on the iPhone

Easy to use corporate card.

Pluspunten:

User interface is much easier and intuitive than a typical credit card statement, and seamlessly integrates with expense reporting.

Minpunten:

No major complaints. There are some redundancies in the UI (transactions as well as expenses page).

Credit Cards for the modern day

Opmerkingen: Brex has been a home run since Day 1. Their UI resolves virtually every pain point & limitations that other traditional credit card providers have

Pluspunten:

Card Management - seamlessly add/remove users and increase/decrease/suspend credit limit in an instant. Exemplary customer support that is responsive and quick to resolution

Minpunten:

Some features are still being developed, but the entire team is willing to listen to feedback & evaluate as part of future releases

Ok product for it's price

Pluspunten:

The virtual cards give the accounting team some control over spending

Minpunten:

Receipt upload was manual, not great for high volume of transactions

Cash flow for Startups

Opmerkingen: Overall Brex is the only company that would offer us credit and for that i’m grateful. They give us the flexibility we need to grow the business by buying things today that we’ll be able to pay back in most cases less than a week. traditional banks don’t care to understand my business and just decline, Brex gets startups.

Pluspunten:

The underwriting/approval process was lightning fast. No stupid questions about financial projections—just a quick and painless credit card for my company.

Minpunten:

Our credit line changes DAILY. I assume this is how they adjust for risk given that they approved us so effortlessly but I can’t help but wish we could get a weekly credit line at minimum. Today I could have $10K and tomorrow it could be $7800. Hard to plan with such a fast moving target.

Friendly & helpful customer service

Opmerkingen: Each member of our growing startup has his/her own card. When I first tried to use mine, I realized I hadn't activated it (my goof) and was able to quickly reach someone on the phone who helped me get it set up on the spot. No headaches, super friendly, and just downright easy. Gone are the days of using my personal card then filling out a complicated report and waiting for a reimbursement. I love Brex!!

Pluspunten:

Brex is the least intimidating way to handle business expenses. They seem to remove the stuffy barriers that most credit cards put forward, and using the card doesn't require a super complicated app to track expenses. Their customer service team is easy to communicate with, friendly, and efficient at resolving any questions that arise. I love the tracking through texts!

Minpunten:

Honestly, I can't think of any cons at this time.

Brex Card Usage

Opmerkingen: As a life sciences company, getting points back for expensive pieces of equipment is amazing. Equipment purchasing leads to free flights.

Pluspunten:

Ease of use, high credit limit, quickbooks integration, chat software, rewards, booking flights

Minpunten:

The recent addition of early payment is clutch. I used to not like the fact that it had to be paid monthly.