CloudTalk

intruitive for Both Admins and Users

Opmerkingen: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pluspunten:

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Minpunten:

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Well functioning and good integration with HubSpot

Opmerkingen: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Pluspunten:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Minpunten:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Eerder overwogen alternatieven: Twilio Flex

Redenen om voor CloudTalk te kiezen: Freshcaller did not have a good integration for hubspot

Overgestapt van: Twilio

Redenen om over te stappen op CloudTalk: Ease of use and ease of deployment.

Unreliable tool for small businesses that do not work 24/7

Pluspunten:

The waiting time for the phone lines is short. That is the main positive thing

Minpunten:

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

Eerder overwogen alternatieven: RingCentral MVP

Redenen om voor CloudTalk te kiezen: Cloudtalk includes an option for SMS's

CloudTalk offers the best solution to our small team

Opmerkingen: With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Pluspunten:

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Minpunten:

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Eerder overwogen alternatieven: Aircall

Redenen om over te stappen op CloudTalk: Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment.

Easy to use call center software

Opmerkingen: Great experience overall, especially in COVID times Cloudtalk has helped us to stay efficient and organized.

Pluspunten:

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

Minpunten:

We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time.