Zoho Assist

Wie gebruikt Zoho Assist?

Outsourced IT- en MSP-ondersteuning, IT-ondersteuning, helpdesks voor klanten.

Wat is Zoho Assist?

Zoho Assist, je one-stop oplossing voor remote support, het delen van schermen en toegang op afstand, helpt je om toegang te krijgen tot de desktop van je klanten of je scherm te delen en onbeheerde computers moeiteloos te beheren. Ga vandaag nog aan de slag met een van de meest veilige, betrouwbare en betaalbare softwareproducten in de sector. Geen installatie vooraf nodig. Ondersteuning beschikbaar voor meerdere platforms. Werkt op verschillende apparaten. Ondersteunt alle belangrijke webproxy's en firewalls.

Zoho Assist - Details

Zoho

https://www.zoho.com/assist

Zoho Assist - Prijsoverzicht

Zoho Assist heeft een gratis versie en biedt een gratis proefperiode. Zoho Assist betaalde versie vanaf US$ 8,00/maand.

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Beginprijs

US$ 8,00/maand

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Online

Functies van Zoho Assist

  • Bestanden delen
  • Diagnostische hulpmiddelen
  • Enquêtes en feedback
  • Realtime chatten
  • Scherm delen
  • Sessieoverdracht
  • Sessies opnemen

Bekijk de volledige lijst van Software voor ondersteuning op afstand

  • Activiteiten van werknemers monitoren
  • Beheer van vergaderingen
  • Elektronische handtekening
  • Externe ondersteuning
  • Externe toegang
  • Live chatten
  • Samenwerking
  • Softphone
  • Taakbeheer
  • Tijdzones bijhouden
  • Videochat
  • Webvergaderen

Bekijk de volledige lijst van Thuiswerksoftware

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Reviews van Zoho Assist

Read all reviews

Overall rating

4,6/5

Average score

Gebruiksgemak 4,6
Klantenservice 4,5
Functies 4,5
Waar voor je geld 4,7

Review software

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David K.
Owner
Computer- en netwerkbeveiliging, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 27-8-2019

"Zoho Assist Review"

Opmerkingen: I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.

Pluspunten: Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Minpunten: Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

  • Bron van de reviewer 
  • Beoordeeld op 27-8-2019
Roger G.
Principle
Managementconsulting, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 9-3-2020

"Small company internal and clilent IT support"

Opmerkingen: Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Pluspunten: Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Minpunten: The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

  • Bron van de reviewer 
  • Beoordeeld op 9-3-2020
Alan Z.
Grafton Township Assessor
Overheidsadministratie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 6-10-2020

"Zoho - Teamviewer Killer"

Opmerkingen: Simply amazing. Technical support distinguishes products especially in today's primarily e-mail only, no phone support environment. Questions were responded to quickly, coherently and on point. Only one exchange was needed to clarify any issues that arose. The software works perfectly and the ability to use dual factor authentication for all users added a nice and highly-beneficial security benefit.

Pluspunten: Easy, secure remote access. This is especially critical given the need/desire for our office's employees to work remotely due to Covid-19.

Minpunten: The biggest current drawback (and distinction from Teamviewer) is the lack of a VPN function in Zoho. Zoho has it's own file sharing capabilities but the presence and ease of sharing files within a VPN structure would be nice. It was conveyed they're working on this feature for a future release (release date was not provided).

  • Bron van de reviewer 
  • Beoordeeld op 6-10-2020
Thomas A.
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    1 /5
  • Gebruiksgemak
    2 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    1/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 26-7-2016

"Just about the worst support software I have ever had the misfortune of using"

Opmerkingen: Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pluspunten: Inexpensive, Reasonable Customer support
Attended system is okay

Minpunten: Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 26-7-2016
Eoin G.
Owner
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 27-7-2020

"Great remote connection software with multiple level account options"

Opmerkingen: We use Zoho Assist primarily for training our new clients on our software as part of our on-boarding process. Zoho Assist has easily connected to windows and apple/mac machines and really help us better understand how our providers were interacting with the software. I'd like to see a level of use between business and enterprise or have the ability to "choose" the features I want to use/pay for kind of like a la carte pricing.

Pluspunten: The ability to easily and quickly connect to a remote user's machine. The ease of setup (except Apple products).

Minpunten: The quality of the connection can severely affect usability. I'd like the option to connect to the remote machine to "watch", but have to "Press a button" to turn on my ability to interact directly with the machine.

  • Bron van de reviewer 
  • Beoordeeld op 27-7-2020