Helpt Nederlandse bedrijven al 15 jaar
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Intermedia Unite
Wat is Intermedia Unite?
Intermedia Unite is een bekroond, zeer betrouwbaar, cloudgebaseerd telefoonsysteem dat kleine bedrijven helpt de kosten te verlagen, het beheer te vereenvoudigen en de productiviteit van werknemers te verhogen. Dankzij aanvullende mobiele en desktop-apps blijven Unite-gebruikers naadloos verbonden, waar ze ook zijn, op vrijwel alle communicatieapparatuur. Bovendien wordt Unite ondersteund door de door J.D. Power-gecertificeerde 24/7 ondersteuning van Intermedia en een serviceniveauovereenkomst voor een bedrijfstijd van 99,999%.
Wie gebruikt Intermedia Unite?
Bedrijven van elke omvang, met 1-500+ werknemers
Twijfels over Intermedia Unite?
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Intermedia Unite
Andere goede alternatieven voor Intermedia Unite
Reviews over Intermedia Unite
Outstanding Quality and Service
Opmerkingen: Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff.
Pluspunten:
The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.
Minpunten:
The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features.
Best Tech Team on the net.
Opmerkingen: Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!
Pluspunten:
I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!
Minpunten:
The company does not have any problems with our office and we would highly recommend them to other businesses as well.
Eerder overwogen alternatieven:
NOT Phone orientated .... But it works
Opmerkingen: The phone works decently, but it seems as if they do not focus on phone calls as much as their other services
Pluspunten:
Phone calls consistenrtly go through, good call qualities, good customer service
Minpunten:
Recent calls dont show which calls were incoming and outgoing, no text threads, no option to switch to a direct number and make a call unless you go through the settings online change it and then try to make the call
Best in class
Opmerkingen: It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they are doing to prevent it again. We’ve only had like a couple problem in several years compared to couple problems a month with previous option.
Pluspunten:
We have complete control with 100% flexibility to add and remove components. When covid hit and we wanted a separate curbside line less than 5 minutes and it is up and running. Desk phones or PC calling it has it all. Pricing is 100% clearly communicated and reasonable at the front end. Frequent updates and improvements. Unlimited digital faxes for free…
Minpunten:
That free fax benefit could have a better interface…. Honestly hard to come up with cons as they don’t have any of the gripes I had or heard about other services.
Eerder overwogen alternatieven:
Great solution for our team that saves us $$$ too!
Opmerkingen: I am so pleased. Everyone in the office appreciates the functionality of the product, especially now that we are 'remoting' more and more. The ability to video conference on the fly is a lifesaver for our team; we can get our work done -- but stay 'connected' a bit more than just a traditional phone.
Pluspunten:
The best thing for us was implementing this just before the pandemic hit. We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process. The setup was easier than we expected, the software easy to use once setup properly -- and it saves us $$$ every month.
Minpunten:
The support, although seldom required -- can be a bit slow. Granted -- when you have trouble with your phones you want immediate help. The key, however -- is that when help is reached -- they seem to get us fixed-up in a jiffy.
