beSlick

Creating Slick Processes for your Business

Opmerkingen: Great support from the BeSlick team, whether it is troubleshooting steps in a process or training they are always available to help.

Pluspunten:

Easy to get going and you find extra features as you go.

Minpunten:

The mobile version needs a better interface where you only see one step or part of a step at a time. I do believe the team on BeSlick are working on this.

Overwogen alternatieven: iAuditor

Redenen om voor beSlick te kiezen: Processplan was too complicated and we seemed to be waiting for things to be implemented.

Overgestapt van: ProcessPlan

Redenen om over te stappen op beSlick: IAuditor was great for checklists but was expensive and not as focused on .

Outstanding Customer Support

Opmerkingen: This software has been a game changer for us. Things that used to slip through the cracks are now getting completed. Our team is communicating better with one another, and we are all swimming in the same direction. We have better defined our own internal processes, and we are able see the places where we need to revise processes for efficiency. It is an added bonus that we can manage small projects using PB as well. Process Bliss is part of our company vernacular now. Every employee uses the product every day.

Pluspunten:

Easy to get started and OUTSTANDING customer support. The customer support has truly been phenomenal and has lowered the barrier for even the most reluctant employees. We have some who are averse to adopting new technology, and the customer support made it possible to turn these employees into daily users of Process Bliss.

Minpunten:

There are some "glitches" we have experienced, such as entering a due date and having a different date appear after saving the change. Customer support has been excellent, and the developer team seems to be dedicated to constantly improving the product, so the glitches are generally taken care of quickly once we report them. There are some features we have needed that have not been added, such as the ability to organize our task lists into sublists or folders. In particular, we want to be able to save an email from Outlook as a task in PB, but we don't want it to dump into the main tasks list, we want to be able to organize these tasks into sublists or folders. We identified this as a need during the sales process, and we were told that this feature will be added. It is a promise still unfulfilled. At times, the number of tasks in a single list becomes overwhelming and difficult to manage. We would love to see this feature become available, since it will significantly enhance our team's daily user experience with the product. Despite this, we are very happy customers because the customer support has been so great, and the product has made such a difference for us. If we did not get to full adoption of the product by all of our employees, the investment in this product would not have been worthwhile. I'm happy to say that the design of the system, coupled with excellent customer support allowed us to get everyone used to the system, and we were able to get everyone on board.

Overwogen alternatieven: Process Street, Quixy, ProcessMaker, Kissflow, monday.com, Adobe Workfront en Asana

Redenen om over te stappen op beSlick: Price, ease of use, ease of deployment, customer support.

Need to capture detailed processes easily? Look no further.

Opmerkingen: We were very quickly able to map out in detail the various different client journeys that we take our clients on. Not only could we map the journey out quickly but we could then immediately use the templates we created to manage tasks and help us move clients along the journey seamlessly. It is also far easier for us to see how many of our clients are at which stage of the journey in any given moment.

Pluspunten:

It is very easy to create new processes and use tasks to manage process completion. The processes are easy to customise and user-friendly.

Minpunten:

The software can be rather slow at times and there is more that could be done with dashboard features to improve reporting by reference to activity dates.

Process Bliss so far

Opmerkingen: I am now able to put all the processes that are in my head into a quick simple flowchart. Expansion of this will take a bit more learning but I can see it will be able to provide us with a single software that can create our policy and procedure manual and track the workflow, accountability and general performance of our processes.

Pluspunten:

The ease of setting up a template, I can take what is in my head and put it into a quick and easy flowchart. It is difficult for me to give a full review as I am still learning the program. So far everything I have asked it to do it can do. I have had no previous experience with process software but have found it to be user friendly.

Minpunten:

Again, it is hard for me to fully comment as I have just started to use the product. I think a glossary would be a good idea for people like me who are new to process software explaining the language of process programs.

Overwogen alternatieven: SweetProcess, Trello, systemHUB en Asana

Redenen om over te stappen op beSlick: We are still using Trello as a virtual whiteboard but I chose Process Bliss because they held my hand a bit as a novice. It is providing a combination of Sweet process and Asana for 1 price. As we are a small practice at this stage we do not need a bigger program. I think that Process Bliss will cover both aspects of Project Management and Procedures in one place

The best product we have invested in so far

Opmerkingen: From start to now it has been easy.
Everyone in our team has been involved in inputting our processes on so everyone knows how easy it is to use.
The training and support is second to none, [SENSITIVE CONTENT HIDDEN] are always there to help so would like to say thank you to them

Pluspunten:

It is so easy to use Everyone can understand it Monitoring features are brilliant and gives us a total overview of where we are with our clients It is so idea for when we have a new member of the team join us as all of our processes are on PB Fantastic!

Minpunten:

We would like a feature that will show us reports on each individual user so we can monitor who is / isn't doing their job and completing their tasks on time.

Overwogen alternatieven: monday.com

Redenen om over te stappen op beSlick: It just made sense, it had what we were looking for without being complicated.