Demodesk

Next-gen Demo App

Pluspunten:

What I like most about Demodesk is the ability to have all meeting attendees work on the same screen without downloading anything. For us, it really increased potential customer's engagement/sense of participation, because now they can play with the software themselves instead of us showing them how it works, and they can try with a real use case instead of mock data we made.

Minpunten:

The user interface could use some improvements especially in settings, but you can figure out how the core product (meeting page) works by yourself.

Makes software demos a lot easier and interactive

Pluspunten:

- No downloads or lags in the software - Clean interface - Ability to record sessions - Interactive screen-sharing

Minpunten:

- no chat functionality - no intercom integration

Overwogen alternatieven: Whereby, Webex, Zoom Video Webinars, Google Meet en Join.Me

Overgestapt van: GoTo Meeting

Redenen om over te stappen op Demodesk: - unique features - easy to use - high level of customer service

Weak compared to competition, too expensive for little value

Opmerkingen: Poor product that did not develop well over time
Additionally bad business practices making it hard to leave Would not recommend

Pluspunten:

Initially, we thought the software will help us streamline our pitches. This is really the only reason why we considered it

Minpunten:

The online video platform is buggy at best and unusable at its worst. About 40% of meeting are shifted off the platform after the meeting started as somebody could not connect, use video or audio. The initial UX of the admin interface is hard to use and now with the update little improved, besides not finding anything anymore after literally every page and navigation changed. As we liked some ideas, we stayed on and hoped the development improved the product. The mobile experience is insufficient. After deciding that this is not a good option for us in the future, we tried to cancel. This is not possible online and interaction with support is required. That is uncommon for a simple SaaS tool and a pain for customers.

Overwogen alternatieven: Calendly

Redenen om over te stappen op Demodesk: Easier, works better, easier in meetings with multiple conference channels that work

great customer success

Pluspunten:

as soon, as I face any challenge somebody will be there to help me.

Minpunten:

the "power-point" feature I don't get it.

Next level sales / best customer experience

Pluspunten:

webbased screensharing without any download efforts on lead/customer side, the overall customer experience, usage for sales & customer success, integration with HubSpot

Minpunten:

no credit card payment on our subscription level