--- description: Ontdek de plus- en minpunten van WhatsApp en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer communication management software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.nl/software/180345/whatsapp Pagina: 1 / 652\ Volgende: [Volgende pagina](https://www.capterra.nl/software/180345/whatsapp?page=2) > Cloudgebaseerde oplossing die helpt bij communicatie met klanten door middel van zakelijke interacties, automatisering, berichten en meer. > > Oordeel: score van **4.7/5** door 16268 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt WhatsApp? Mobiele toepassing voor kleine bedrijven die snel en gemakkelijk met hun klanten willen communiceren. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 16268 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: WhatsApp - **Locatie**: Menlo Park, VS ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Verenigde Staten ## Functies - Activiteitendashboard - Audio-oproepen - Autoresponders - CRM - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Interactie bijhouden - Mobiele toegang - Personalisatie - Samenwerkingstools - Third-Party Integrations - Videovergaderen - Zoeken/filteren ## Integraties (13 in totaal) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Chatten ## Categorie - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) ## Gerelateerde categorieën - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) - [Teamcommunicatie software](https://www.capterra.nl/directory/31033/team-communication/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Alternatieven 1. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2209 reviews) 2. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24019 reviews) 3. [Text Request](https://www.capterra.nl/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1708 reviews) 5. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1748 reviews) ## Reviews ### "A tool that is like a companion from the start of the day until the end" — 5.0/5 > **Nishant** | *25 april 2025* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Simple user interface and easy to navigate even for a non-educated person Easy installation process and quick access lead major population can be found on the app Free internet backed calls and messaging Messaging comes with privacy, as it has end to end data protection Uploading stories to showcase your current mood Group chat is possible, with personal and professional groups can be created Easy file sharing in the format of contact sharing , location sharing, pdf, images and list goes on. > > **Minpunten**: Post Meta's acquisition, an increasing number of advertising messages are becoming common No use of the app if its not connected to internet It consumes lots of space, as it downloads everything Meta AI feature often hallucinate > > It is one of the popular messaging tool used by mob in everyday texting and calling. It is go to tool for all text requirement for me. Slowly it will replace all the calls in the world. ----- ### "WhatsApp is the best." — 4.0/5 > **Samer** | *10 maart 2026* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: WhatsApp is great, and it is the best in its class. I like it for the security it has and the simple interface that can be fast and easy to use, and it is so great to have it free to use all the time. while providing the ability to text message, voice call and video call, while sharing all types of files and attachments. > > **Minpunten**: Nothing is wrong, and I think it is the best communication app of its type, and it can be improved by adding access to Meta AI to the conversations and having it function as an assistant. > > WhatsApp is great, and it is the leader in personal communication. I love using it in conversations, channels, and groups. ----- ### "Best personal messaging app" — 5.0/5 > **Babatunde** | *19 april 2025* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Simple fast way to talk to your loved ones via calls or just text messaging. Groups are not spammy and security is great. > > **Minpunten**: Since meta acquired whatsapp they have been traying to turn it to look like instagram. I am not particularly mad with that but i dont like the new meta AI they just added. we already have AI in our faces everywhere and its becoming too much. > > Overall whatsapp has slowly replaced normal calls and no one even send text messages anymore all thanks to whatsapp. ----- ### "Whats App is Whats Up\!" — 5.0/5 > **Trinidad** | *9 maart 2026* | Vervoer/over de weg/per spoor | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Whats App is a very helpful and easy-to-use platform. It keeps me connected with coworkers, managers, and family as well. The chat functions, video calling, and messaging capabilities are very simple and straight forward. > > **Minpunten**: Whats App has very drawbacks or flaws. The app has glitched and closed itself a couple times but it's extremely rare. > > Overall my experience with Whats App has been overwhelming positive. I use the platform regularly and have been very pleased with it. ----- ### "Essential everyday tool" — 5.0/5 > **Sam** | *27 februari 2026* | Voedselproductie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Firstly, WhatsApp is free to use and you can connect with anyone so long as they have the App and you have their phone number. I have used a teams WhatsApp in all of my past job roles. I use it to communicate with my own team as well as customers with messaging, sending pictures and even video calls. It is far quicker sometimes to send a quick Whatsapp than countless e-mails and I can also do this from the bakery floor. There are regular updates from the WhatsApp team and the only issue I have ever had is sometimes notifications don't come through straight away, however I believe that to more likely by my phone or the Wi-Fi than the app itself. > > **Minpunten**: I have used Messenger (and still do for a few that don't have Whatsapp) I can honestly say, in my opinion, that it tops it in every way. The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App. > > I use it everyday. I use it in-house and to talk to customers. I have also had. off site IT support call me through it and the video call makes life so much easier. ----- Pagina: 1 / 652\ Volgende: [Volgende pagina](https://www.capterra.nl/software/180345/whatsapp?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/180345/whatsapp) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens