--- description: Ontdek de plus- en minpunten van WhatsApp en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer communication management software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.nl/software/180345/whatsapp Pagina: 1 / 660\ Volgende: [Volgende pagina](https://www.capterra.nl/software/180345/whatsapp?page=2) > Cloudgebaseerde oplossing die helpt bij communicatie met klanten door middel van zakelijke interacties, automatisering, berichten en meer. > > Oordeel: score van **4.7/5** door 16475 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt WhatsApp? Mobiele toepassing voor kleine bedrijven die snel en gemakkelijk met hun klanten willen communiceren. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 16475 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: WhatsApp - **Locatie**: Menlo Park, VS ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Afrikaans, Albanees, Arabisch, Azerbeidzjaans, Bengaals, Bulgaars, Catalaans, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Gujarati, Hebreeuws, Hindi, Hongaars, Iers, Indonesisch, Italiaans, Japans, Kannada, Kazachs, Koreaans, Kroatisch, Lets, Litouws, Macedonisch, Malayalam, Maleis, Marathi, Nederlands, Oekraïens, Oezbeeks, Perzisch, Pools, Punjabi, Roemeens, Russisch, Servisch, Sloveens, Slowaaks, Spaans, Swahili, Tamil, Telugu, Thai, Tsjechisch, Turks, Urdu, Vietnamees, Zweeds - **Beschikbare landen**: Verenigde Staten ## Functies - Activiteitendashboard - Audio-oproepen - Autoresponders - CRM - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Interactie bijhouden - Mobiele toegang - Personalisatie - Samenwerkingstools - Third-Party Integrations - Videovergaderen - Voor meerdere talen - Zoeken/filteren ## Integraties (13 in totaal) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Chatten ## Categorie - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) ## Gerelateerde categorieën - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) - [Teamcommunicatie software](https://www.capterra.nl/directory/31033/team-communication/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Generatieve AI-tools](https://www.capterra.nl/directory/34155/generative-ai/software) - [Conversational AI software](https://www.capterra.nl/directory/31596/conversational-ai-platform/software) ## Alternatieven 1. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 2. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24221 reviews) 3. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Text Request](https://www.capterra.nl/software/167015/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "WhatsApp is the best." — 4.0/5 > **Samer** | *10 maart 2026* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: WhatsApp is great, and it is the best in its class. I like it for the security it has and the simple interface that can be fast and easy to use, and it is so great to have it free to use all the time. while providing the ability to text message, voice call and video call, while sharing all types of files and attachments. > > **Minpunten**: Nothing is wrong, and I think it is the best communication app of its type, and it can be improved by adding access to Meta AI to the conversations and having it function as an assistant. > > WhatsApp is great, and it is the leader in personal communication. I love using it in conversations, channels, and groups. ----- ### "A tool that is like a companion from the start of the day until the end" — 5.0/5 > **Nishant** | *25 april 2025* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Simple user interface and easy to navigate even for a non-educated person Easy installation process and quick access lead major population can be found on the app Free internet backed calls and messaging Messaging comes with privacy, as it has end to end data protection Uploading stories to showcase your current mood Group chat is possible, with personal and professional groups can be created Easy file sharing in the format of contact sharing , location sharing, pdf, images and list goes on. > > **Minpunten**: Post Meta's acquisition, an increasing number of advertising messages are becoming common No use of the app if its not connected to internet It consumes lots of space, as it downloads everything Meta AI feature often hallucinate > > It is one of the popular messaging tool used by mob in everyday texting and calling. It is go to tool for all text requirement for me. Slowly it will replace all the calls in the world. ----- ### "Best personal messaging app" — 5.0/5 > **Babatunde** | *19 april 2025* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Simple fast way to talk to your loved ones via calls or just text messaging. Groups are not spammy and security is great. > > **Minpunten**: Since meta acquired whatsapp they have been traying to turn it to look like instagram. I am not particularly mad with that but i dont like the new meta AI they just added. we already have AI in our faces everywhere and its becoming too much. > > Overall whatsapp has slowly replaced normal calls and no one even send text messages anymore all thanks to whatsapp. ----- ### "Simple and convenient platform for messaging and group communication" — 5.0/5 > **Nikitha** | *21 september 2026* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: WhatsApp is easy to use and provides good value for money for everyday communication. The Messaging and Chat features make it simple to communicate with individuals and groups, while media and document sharing make conversations more convenient. The interface is straightforward, so it is easy to start conversations and manage ongoing communication without much setup. > > **Minpunten**: When there are many group conversations and messages, it can sometimes become difficult to keep track of important information. I have occasionally experienced minor bugs and issues such as delayed notifications or messages taking time to synchronize. Some group conversations can also become cluttered when there is a high volume of messages. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. Project Management is also not a primary use case for me, although group chats can be useful for coordinating tasks and updates. > > My overall experience with WhatsApp has been positive. The Ease of Use makes it convenient for everyday communication, while Messaging and Chat provide a simple way to communicate with individuals and groups. It is particularly useful for quick updates, coordination, and sharing files or media. Although there can occasionally be minor Bugs and Issues, they have not significantly affected my experience. I have limited direct experience with Customer Support, and Project Management is not a primary use case for me. Overall, I believe WhatsApp provides good Value for Money as a convenient communication and messaging platform. ----- ### "Reliable everyday communication platform" — 5.0/5 > **Geverifieerde reviewer** | *31 augustus 2026* | Consumentengoederen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: WhatsApp is a reliable everyday platform to connect with family, friends or colleagues by providing the features like messaging, voice notes, audio and video calls, group calls, sharing and receiving photos and videos. The interface is simple and easy to use. It instantly delivers the messages or the videos and photos which makes project management easy. > > **Minpunten**: Customer support lacks in providing proper guidance and is hard to navigate also I personally met occasional glitches and bugs while sending and receiving long videos or documents and receiving notifications. > > All in all WhatsApp is a reliable everyday platform for connecting around the world, also it provides multiple useful features which makes life and work a lot more easy that to at a very decent price. Although WhatsApp has some issues and bugs occasionally. ----- Pagina: 1 / 660\ Volgende: [Volgende pagina](https://www.capterra.nl/software/180345/whatsapp?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/180345/whatsapp) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens