Qooper

Exactly what you need. Nothing more, nothing less.

Opmerkingen: What I like most about Qooper's mentoring software is how straight forward it is. It has all the functions you need. Nothing more, nothing less. Especially for mentors and mentees, the software is very user friendly. Next to that, it is easily manageable as an administrator as well. All the questions that might arise during the usage of the software can be easily answered by the many instruction video's Qooper offers, which saves you a lot of time. Last but not least, Qooper's customer support is excellent. I liked the fact that before having a demo, you could already explain your need and wants, which were dealt with in the demo. This personal approach was much appreciated by me and my colleagues. I look forward to starting our mentoring program and collecting our first results in the coming months!

Pluspunten:

- Very user friendly; - Great customer service; - Easy to join as a mentor/mentee; - Professional design; - Easily adaptable to your own needs and wants.

Minpunten:

- Haven't found any cons yet.

An AI mentoring platform that is a step above the competition

Opmerkingen: Aside from the platform itself (which is exceptional), working with Qooper has been one of the best HR/OD - Platform partnerships I've ever had. Our CSM Ipek has been an exceptional resource from early conversations, through configuration and deployment. She has also been an exceptional resource in terms of responding to queries, offering advice and guidance and keeping in touch in relation to new features and developments. It has been an absolute please to work with her over this past year.

Pluspunten:

The AI matching feature was a big seller. Although we were going to be starting small, we knew from the outset we wanted the ability to offer mentoring opportunities to our global team, having a system which lifted this 'burden' when managing any mentoring program with many users was critical. It's proven to be the right choice for us in terms of its ease of deployment, applications of use, ease of customisation and deployment.

Minpunten:

There are probably some additional admin features I would love to see now that we've been using the platform for a while, however, our CSM has been extremely open to our feedback and suggestions.

review

Opmerkingen: It's been ok so far

Pluspunten:

I like the idea, but more support around setting up would be helpful

Minpunten:

lots of tailoring needs, that are not very easy to work through

Great customer service!

Pluspunten:

Qooper has a wonderful customer support team. Questions are always answered in a timely manner and the responses are very thorough. The platform is easy to use and understand and the matching algorithm is very helpful.

Minpunten:

There are so many features on Qooper that it can almost be overwhelming. Unless the administrator takes times to audit the entire platform there may be features that the user sees that was not planned or pre-uploaded. Until the website goes live it is difficult to see exactly how the platform will appear to the user.

Brilliant Decision to Switch to Qooper

Opmerkingen: Our overall experience has been excellent. The customer service is extraordinary and attentive whenever we needed assistance. We have grown our program 10 fold thanks to switching over to Qooper and our members have nothing but positive experiences using it, I very rarely get users reaching out to me needed help or having issues.

Pluspunten:

Ease of use for both the user as well as the admin. Our membership normally needs extra assistance with instructions on enrollment, however, with Qooper, I have not needed to provide extra guidance, instructions, or videos, which has saved us admin time. Difficulty enrolling is no longer a reason for users not joining the mentoring program.

Minpunten:

If I had to name one thing, it would be the inability to have video chats within the software. There is a work around, where the users schedule a video call within the software so the session can be tracked but they can't hold the meeting within the platform.