---
description: Ontdek de plus- en minpunten van Snaps en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Snaps - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Conversationele marketing software](/directory/31562/conversational-marketing-platform/software) > [Snaps](/software/179928/snaps)

# Snaps

Canonical: https://www.capterra.nl/software/179928/snaps

> Snaps is een van de grootste platforms voor gespreksautomatisering voor e-commerce.
> 
> Oordeel: score van **5.0/5** door 1 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Snaps?

E-commercemerken die hun online inkomsten willen verhogen, de efficiëntie van agenten willen verbeteren en de klanttevredenheid willen vergroten.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **5.0/5** | 1 Reviews |
| Gebruiksgemak | 5.0/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 5.0/5 | Gebaseerd op alle reviews |
| Functies | 5.0/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 100% | (10/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Snaps Media
- **Locatie**: New York, VS
- **Opgericht**: 2010

## Commerciële context

- **Beginprijs**: US$ 0,01
- **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Verenigde Staten

## Functies

- Chatbot
- Communicatie via meerdere kanalen
- Communicatiebeheer
- Dashboard
- Doelgroeptargeting
- Doorgave menselijke medewerker
- Engagement tracking
- Gegevensverzameling via meerdere kanalen
- Leadkwalificatie
- Live chatten
- Rapportage en analyse
- Spraakherkenning
- Third-Party Integrations
- Virtuele persoonlijke assistent (VPA)
- Voor meerdere talen

## Integraties (5 in totaal)

- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Sprinklr
- Zendesk Suite

## Ondersteuningsopties

- E-mail/helpdesk
- Kennisbank
- Telefonische ondersteuning

## Categorie

- [Conversationele marketing software](https://www.capterra.nl/directory/31562/conversational-marketing-platform/software)

## Gerelateerde categorieën

- [Conversationele marketing software](https://www.capterra.nl/directory/31562/conversational-marketing-platform/software)
- [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software)
- [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software)
- [AI-software](https://www.capterra.nl/directory/30938/artificial-intelligence/software)
- [Conversational AI software](https://www.capterra.nl/directory/31596/conversational-ai-platform/software)

## Alternatieven

1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews)
3. [Birdeye](https://www.capterra.nl/software/152997/birdeye) — 4.7/5 (702 reviews)
4. [Lime Connect](https://www.capterra.nl/software/131558/userlike-live-chat) — 4.6/5 (647 reviews)
5. [Exceed.ai](https://www.capterra.nl/software/176408/exceed-ai) — 4.8/5 (13 reviews)

## Reviews

### "The best mode for unifying all customer experiences for eCommerce brands." — 5.0/5

> **Ramesh** | *14 oktober 2020* | Detailhandel | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: With Snaps' powered  AI shopping assistant, we are driving three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.  Snaps helps us enable a consistent customer journey across conversational touchpoints with a deep level of personalization.  Their ability to build an impactful partnership between AI and human agents.  A dedicated team of enterprise experts (Conversational Design, Solutions Engineering, and Customer Success) who worked very closely with us to drive success.
> 
> **Minpunten**: There are not really any  cons (major) to call out.  The team at Snaps have been invested in improving the platform and adding more intelligence.  As with any AI, NLP/NLU driven platforms it takes some time on both ends to achieve efficiency and precision.  The team has   been great to work with and continuously rolling improvements and new features.
> 
> At Lane Bryant, we were looking for an online solution to replicate our in-store experience when visitors landed on our website and social channels. Leveraging Snaps' Conversational Automation Platform, we launched an automated shopping assistant to help visitors with product selection, order updates, and FAQs on our website and Facebook Messenger. The results have been great; we drive three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/179928/snaps)

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