ManageEngine ServiceDesk Plus
Wat is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is een helpdesk- en assetmanagementsoftware. Het biedt een geïntegreerd pakket met incidentbeheer (trouble-ticketing), goederentracering, inkoop, contractbeheer, een Meer informatie selfserviceportal en een kennisbank tegen een betaalbare prijs. ServiceDesk Plus biedt alles wat je nodig hebt voor een volwaardig IT-helpdesk en een productief helpdeskteam. Manage Engine ServiceDesk Plus is beschikbaar als on-premises en on-demand. Minder informatieWie gebruikt ManageEngine ServiceDesk Plus?
De software biedt het gebruiksgemak dat een MKB nodig heeft en de krachtige functies die vereist worden door de grootste ondernemingen. Meer dan 100.000 bedrijven over de hele wereld vertrouwen op dit product om hun IT-services te beheren.
Twijfel je over ManageEngine ServiceDesk Plus? Vergelijk met een populair alternatief
ManageEngine ServiceDesk Plus
Alternatieven voor ManageEngine ServiceDesk Plus
Reviews over ManageEngine ServiceDesk Plus
Sergio
Overwogen alternatieven:
A complete, easy to deploy and use, customizable service management solution
Opmerkingen: We implemented it in a hared service center serving more than 40 legal entities, with approximately 2,000 workstations/users and about 36 technicians. We gradually implemented it and had the chance to streamline processes and customize the solution for our different companies. Integration with email and AD was a great help in setting up the environment with no additional work.
Pluspunten:
It sports a complete set of well-designed and ITIL-oriented functions; it can fit both a small firm and an enterprise - with proper licensing and setup. Complete, customizable, easy to use, clear to setup, integrated with other Managengine (and 3rd party) solutions.
Minpunten:
As per my latest experience (2019) workflow management could be improved; while it's not its primary focus, still it could give great advantages in automating service workflows (eg joiner & leavers).
Harry
Overwogen alternatieven:
Great software, could use more features
Opmerkingen: It's a great piece of software/service to have, it could do with being more fluid from an administrators point of view, but it's improving during the time we've been using it.
Pluspunten:
Multiple of the applications ManageEngine provide can be integrated with one another (not all at this current time) but this allows a more fluid and easy management of the services.The functionality of adding our assets and having a helpdesk in a single location is convenient and does the job required. There is also a feature on pages which if what you required isn't available in a "features" aspect, you can request it, however it isn't clear on when it will be implemented other than in a future version.
Minpunten:
The functionality can be confusing for some features, some configurations need to be done in the admin settings when logically, I think being able to edit them in the current page you're on which the change relates to would be more convenient. Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen.
Mark
Basic Helpdesk Application
Opmerkingen: Our company has been using ManageEngine plus ServiceDesk for our IT Helpdesk support system for several years now. Although this application has been reliable and used widely by our IT support team, it is limited on features and functionality. The support for the application from ManageEngine has been somewhat limited as well. If you are looking for a very basic IT support system, then ManageEngine's ServiceDesk might be a good fit. The application is just limited on what it can do and its ability to scale to fit our needs.
Pluspunten:
ServiceDesk Plus from ManageEngine is fairly easy to implement and provides the most basic needs of an IT support application.
Minpunten:
ServiceDesk Plus from ManageEngine is very limited in features and functionality. It also has a fairly complex interface that is out of date. Our company has trouble tracking IT support tickets because of this limitation.
José
Good IT Ticking system
Opmerkingen: The easy and fast way to have the configuration done and running. The web interface and mobile work are fantastic.
Pluspunten:
The integration with the rest of the applications Zoho and ManageEngine have. Easy to set up and fast to be deployed.
Minpunten:
If you are a small company, the best recommendation must work On a Cloud solution they provide.
Ricardo
Manage Engine Service Desk Review
Opmerkingen: We used it as a ticket system for IT but overall did not like the experience.
Pluspunten:
It makes for an easy ticketing system for IT to use and helps keep track of ticket progress quite well
Minpunten:
There is too much freedom for the technician around what they can do with the ticket. They can delete etc too easily, also it's not easy to use for the end user and hard to track outstanding tickets efficiently
