Wat is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is een helpdesk- en assetmanagementsoftware. Het biedt een geïntegreerd pakket met incidentbeheer (trouble-ticketing), goederentracering, inkoop, contractbeheer, een selfserviceportal en een kennisbank tegen een betaalbare prijs. ServiceDesk Plus biedt alles wat je nodig hebt voor een volwaardig IT-helpdesk en een productief helpdeskteam. Manage Engine ServiceDesk Plus is beschikbaar als on-premises en on-demand.
Wie gebruikt ManageEngine ServiceDesk Plus?
De software biedt het gebruiksgemak dat een MKB nodig heeft en de krachtige functies die vereist worden door de grootste ondernemingen. Meer dan 100.000 bedrijven over de hele wereld vertrouwen op dit product om hun IT-services te beheren.
Waar kan ManageEngine ServiceDesk Plus worden geïmplementeerd?
Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
Over de leverancier
- ManageEngine
- Gevestigd in The Octagon, VS
- Opgericht in 1996
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Misschien vind je dit ook leuk...
Spiceworks
Freshdesk
ConnectWise Control
Jira
Over de leverancier
- ManageEngine
- Gevestigd in The Octagon, VS
- Opgericht in 1996
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Video's en afbeeldingen van ManageEngine ServiceDesk Plus
Vergelijk de kosten van ManageEngine ServiceDesk Plus met soortgelijke producten
Functies van ManageEngine ServiceDesk Plus
Alternatieven voor ManageEngine ServiceDesk Plus
Reviews over ManageEngine ServiceDesk Plus
Jaime isai O.
ServiceDesk Plus ManageEngine
Opmerkingen: Its a great tool, I do really recommend it to every IT organization, it was a great experience to implement and get it full configured, it was a great challenge and learning experience. It's a must on every IT department if you want to improve your IT performance and have your IT department well organized at every single area.
Pluspunten:
More than a Service Desk tool or ticketing system tool it is a System that follows the ITIL standards, allowing IT departments to be full organized on resolving issues, following them up, Identifying new problems, having their assets inventory updated and monitored, having additional tools to access them remotely and run TS steps, Having their projects well organized in a Gantt view and well documented, Licensing module and procurement its a plus on this system.
Minpunten:
Its easy to implement, however it requires a previous knowledge of ITIL standards in order to set up the parameters and get it ready to work on your full organization. There is a complete guide to do so, however sometimes would be better to have a local support to help in the implementation process.
Gerardo V.
Overwogen alternatieven:
A very customizable ITSM tool
Opmerkingen: ServiceDesk Plus is a great ITSM software that help us offer and attend the end users' requests/incidents. We started using the Standard edition and now we use the Enterprise edition. You can increase the modules in time, is not mandatory to purchase the most complete edition at first.
Pluspunten:
The interface is very friendly, you don't need to have so many knowledge about ITIL and ServiceDesk Plus will help you to improve your Help Desk service.
Minpunten:
The ZIA bot that is bundled only works in english, there are so many customers that needs spanish support and ZIA doesn't support it.
Mark S.
Basic Helpdesk Application
Opmerkingen: Our company has been using ManageEngine plus ServiceDesk for our IT Helpdesk support system for several years now. Although this application has been reliable and used widely by our IT support team, it is limited on features and functionality. The support for the application from ManageEngine has been somewhat limited as well. If you are looking for a very basic IT support system, then ManageEngine's ServiceDesk might be a good fit. The application is just limited on what it can do and its ability to scale to fit our needs.
Pluspunten:
ServiceDesk Plus from ManageEngine is fairly easy to implement and provides the most basic needs of an IT support application.
Minpunten:
ServiceDesk Plus from ManageEngine is very limited in features and functionality. It also has a fairly complex interface that is out of date. Our company has trouble tracking IT support tickets because of this limitation.
Ricardo D.
Manage Engine Service Desk Review
Opmerkingen: We used it as a ticket system for IT but overall did not like the experience.
Pluspunten:
It makes for an easy ticketing system for IT to use and helps keep track of ticket progress quite well
Minpunten:
There is too much freedom for the technician around what they can do with the ticket. They can delete etc too easily, also it's not easy to use for the end user and hard to track outstanding tickets efficiently
Sergio D.
Overwogen alternatieven:
A complete, easy to deploy and use, customizable service management solution
Opmerkingen: We implemented it in a hared service center serving more than 40 legal entities, with approximately 2,000 workstations/users and about 36 technicians. We gradually implemented it and had the chance to streamline processes and customize the solution for our different companies. Integration with email and AD was a great help in setting up the environment with no additional work.
Pluspunten:
It sports a complete set of well-designed and ITIL-oriented functions; it can fit both a small firm and an enterprise - with proper licensing and setup. Complete, customizable, easy to use, clear to setup, integrated with other Managengine (and 3rd party) solutions.
Minpunten:
As per my latest experience (2019) workflow management could be improved; while it's not its primary focus, still it could give great advantages in automating service workflows (eg joiner & leavers).
