--- description: Ontdek de plus- en minpunten van ManageEngine ServiceDesk Plus en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.nl/software/179501/manageengine-service-desk-plus Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.capterra.nl/software/179501/manageengine-service-desk-plus?page=2) > Helpdeskondersteuningssoftware en tool voor asset management omvat kennisbanken, SLA-management, ticket-tracking, voorraadbeheer. > > Oordeel: score van **4.4/5** door 231 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt ManageEngine ServiceDesk Plus? De software biedt het gebruiksgemak dat een MKB nodig heeft en de krachtige functies die vereist worden door de grootste ondernemingen. Meer dan 100.000 bedrijven over de hele wereld vertrouwen op dit product om hun IT-services te beheren. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 231 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.2/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: ManageEngine - **Locatie**: The Octagon, VS - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 16,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Italiaans, Japans, Nederlands, Noors, Pools, Portugees, Russisch, Spaans, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - Activiteiten volgen - Alerts/Escalation - Analytics - Asset Lifecycle Management - Assets volgen - Auditbeheer - Auditing van problemen - Audittrail - Barcode/Ticket Scanning - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Catalog Management - Communicatie via meerdere kanalen - Compliance bijhouden - Compliancebeheer - Configuratiebeheer - Contract- en licentiebeheer - Corrigerende en preventieve maatregelen (CAPA) - Dashboard - Enquêtes en feedback - Geautomatiseerde routing - Gebruikersbeheer - In- en uitchecken - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenondersteuning - Kosten bijhouden - Leveranciersbeheer - Macro's/reacties via sjablonen - Mobiele toegang - Opdrachtenbeheer - Rapportage en analyse - Rapportage en statistieken - Rapportage van incidenten - Real-Time Monitoring - Releasebeheer - Samenwerkingstools - Status bijhouden - Taakbeheer - Tekstbewerking - Third-Party Integrations - Ticketbeheer - Veranderingsbeheer - Voor meerdere talen - Voorraadbeheer - Waarschuwingen/Meldingen - Zelfserviceportal - Zoeken in gehele tekst ... en 13 meer functies ## Integraties (16 in totaal) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... en 1 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [IT-asset management software](https://www.capterra.nl/directory/30077/it-asset-management/software) - [IT-service software](https://www.capterra.nl/directory/30672/it-service/software) - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) - [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3438 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (726 reviews) 4. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2213 reviews) 5. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Reviews ### "Great ticketing tool with deep integration with other products from ManageEngine." — 4.0/5 > **Kit** | *15 mei 2026* | Financiële dienstverlening | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Web based, ease of use, works along side Endpoint central. Clean UI and customisable, value for money when bundle with other ManageEngine tools. Ticket management integration. > > **Minpunten**: There is no cons for Service desk plus by Manage Engine so far that I've come across having used the product for 3+ years. > > Clean customisable UI, great integration with other products by manageengine, regular updates and features make the product enjoyable. ----- ### "Great ticketing system with customizable import systems" — 5.0/5 > **Austin** | *25 februari 2026* | Verzekeringen | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Great ticketing system that has a lot of customizable features and ways to import emails into actionable items > > **Minpunten**: Lack of documentation on the custom formatting of ticket forums can be frustrating if you are trying to setup custom email import rules > > Overall experience has been great. Price has always been reasonable for our use case and never had any issues with audits running though them. ----- ### "Great tool for teams of any size" — 5.0/5 > **Yurii** | *9 april 2026* | Management non-profit organisaties | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: - ServiceDesk Plus is very user friendly platform. You can train a new user to use it within minutes - It's very customizable. You can create many teams and then create rules for those teams. - Service Desk + is not only a ticketing service, it allows you to run reports, track assets, automate solutions for tickets etc. - Ticket management is very user friendly - you can do manual or automated assignment. - Not the most expensive platform on the market. - Supports SAML sign ins and 2FA which is always good - SD+ has a very good mobile app - Comes in Windows and Linux versions > > **Minpunten**: - ServiceDesk+ has 2 server versions: Linux based and Windows based. Maintenance of Linux based version could be a problem if your team is mostly Windows specialist. This is the only real con I could think of > > ManageEngine ServiceDesk Plus is a great tool for teams of any size. It's not only good for ticket management, it's also good for creating reports and asset tracking. Overall it's a good platform for teams of any size. ----- ### "Support is terrible" — 3.0/5 > **Geverifieerde reviewer** | *17 april 2020* | Programmaontwikkeling | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: Nice interface. > > **Minpunten**: We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi. ----- ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *18 maart 2026* | Mediaproductie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Minpunten**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.capterra.nl/software/179501/manageengine-service-desk-plus?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/179501/manageengine-service-desk-plus) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens