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ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Wat is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is een helpdesk- en assetmanagementsoftware. Het biedt een geïntegreerd pakket met incidentbeheer (trouble-ticketing), goederentracering, inkoop, contractbeheer, een selfserviceportal en een kennisbank tegen een betaalbare prijs. ServiceDesk Plus biedt alles wat je nodig hebt voor een volwaardig IT-helpdesk en een productief helpdeskteam. Manage Engine ServiceDesk Plus is beschikbaar als on-premises en on-demand.

Wie gebruikt ManageEngine ServiceDesk Plus?

De software biedt het gebruiksgemak dat een MKB nodig heeft en de krachtige functies die vereist worden door de grootste ondernemingen. Meer dan 100.000 bedrijven over de hele wereld vertrouwen op dit product om hun IT-services te beheren.

ManageEngine ServiceDesk Plus Software - 1
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Twijfels over ManageEngine ServiceDesk Plus? Vergelijk met een populair alternatief

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

4,4 (198)
US$ 120,00
jaar
Gratis versie
Gratis proefversie
80
8
4,2 (198)
4,2 (198)
4,2 (198)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 7,75
maand
Gratis versie
Gratis proefversie
157
20
4,0 (13.331)
4,3 (13.331)
4,2 (13.331)

Andere goede alternatieven voor ManageEngine ServiceDesk Plus

Jira
Functies met hoogste score
Beheer van problemen
Taakbeheer
Ticketbeheer
SysAid
Functies met hoogste score
Beheer van supporttickets
Ticketbeheer
Waarschuwingen/escalatie
ConnectWise ScreenConnect
Functies met hoogste score
Onbeheerde toegang
Scherm delen
Toegang en controle op afstand
Vision Helpdesk
Functies met hoogste score
E-mailbeheer
Ticketbeheer
Waarschuwingen/escalatie
Microsoft Azure
Functies met hoogste score
Cloudcomputing
Gegevensbeveiliging
Toegangsopties/machtigingen
Carbonite
Functies met hoogste score
Back-up plannen
Cloudback-up
Incrementele back-up
System Center
Functies met hoogste score
Compliancebeheer
Toegang en controle op afstand
Voorraadbeheer
TOPdesk
Functies met hoogste score
Beheer van supporttickets
Kennisbankbeheer
Ticketbeheer
BMC Helix ITSM
Functies met hoogste score
Incidentenbeheer
Probleembeheer
Veranderingsbeheer

Reviews over ManageEngine ServiceDesk Plus

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,2
Klantenservice
4,2
Functies
4,3
Prijs-kwaliteitverhouding
4,2

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Sergio
Sergio
IT Consultant in Italië
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

A complete, easy to deploy and use, customizable service management solution

5,0 2 jaar geleden

Opmerkingen: We implemented it in a hared service center serving more than 40 legal entities, with approximately 2,000 workstations/users and about 36 technicians. We gradually implemented it and had the chance to streamline processes and customize the solution for our different companies. Integration with email and AD was a great help in setting up the environment with no additional work.

Pluspunten:

It sports a complete set of well-designed and ITIL-oriented functions; it can fit both a small firm and an enterprise - with proper licensing and setup. Complete, customizable, easy to use, clear to setup, integrated with other Managengine (and 3rd party) solutions.

Minpunten:

As per my latest experience (2019) workflow management could be improved; while it's not its primary focus, still it could give great advantages in automating service workflows (eg joiner & leavers).

Harry
Harry
Systems & Digital Marketing Administrator in VK
Geverifieerde LinkedIn-gebruiker
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great software, could use more features

4,0 10 maanden geleden

Opmerkingen: It's a great piece of software/service to have, it could do with being more fluid from an administrators point of view, but it's improving during the time we've been using it.

Pluspunten:

Multiple of the applications ManageEngine provide can be integrated with one another (not all at this current time) but this allows a more fluid and easy management of the services.The functionality of adding our assets and having a helpdesk in a single location is convenient and does the job required. There is also a feature on pages which if what you required isn't available in a "features" aspect, you can request it, however it isn't clear on when it will be implemented other than in a future version.

Minpunten:

The functionality can be confusing for some features, some configurations need to be done in the admin settings when logically, I think being able to edit them in the current page you're on which the change relates to would be more convenient. Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Programmaontwikkeling, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Support is terrible

3,0 3 jaar geleden

Pluspunten:

Nice interface.

Minpunten:

We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Good ITSM platform for its money

4,0 4 maanden geleden

Opmerkingen: A good product with offerings to meet its competitors in the market they focus upon. Many features, which are useful in routine ITSM operations with integrations to number of platforms, including Microsoft Teams. A bit backwards comparing the automation capabilities based upon AI like in competing products. However, can say that the product offers a value for money s upon spent it.

Pluspunten:

A really good product with value for money offerings. Nice dashboards with intuitive and user-friendly UIs to keep you attracted towards the product. Relatively easy to set-up and deploy with easy integrations to other product offerings from Manage Engine. The built-in templates are really helpful and can be employed with customisations based on requirement basis to need clients unique requirements.

Minpunten:

Product support has been a concern which is one of the key reasons for the product being not getting the respective place in market against competition. There are many features and would require the support of the vendor to get them up and running perfectly. On-premise deployments tend to give lots of trouble, specially in the domain of getting them updated and patched. Further, would require additional components from other products to get the entire capabilities of an ITSM suite and thus would require to either deploy an agent along with the management consoles.

Boyang
Junior Data Integration Developer in Mexico
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

ManageEngine ServiceDesk Plus: A Comprehensive ITSM Solution

5,0 7 maanden geleden

Opmerkingen: Our overall experience with ManageEngine ServiceDesk Plus has been positive. The software has been reliable and has allowed us to streamline our IT service management processes. The cost is a bit of a barrier, but the features and capabilities that it offers make it worth the investment.

Pluspunten:

ManageEngine ServiceDesk Plus is an invaluable asset to our organization. Its intuitive user interface and comprehensive feature set make it easy to track, manage, and report on IT service requests. Automation capabilities, such as self-service portals, allow users to quickly submit and track their requests, while IT staff can quickly access and respond to service requests. The reporting capabilities are robust and allow us to quickly assess the performance of our IT services.

Minpunten:

One of the drawbacks of ManageEngine ServiceDesk Plus is the cost. For a comprehensive ITSM solution, it can be quite pricey. Additionally, it does not offer a lot of customizability in terms of the user interface, which can be a bit of a challenge for users who are accustomed to a certain workflow.