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ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Wat is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is een helpdesk- en assetmanagementsoftware. Het biedt een geïntegreerd pakket met incidentbeheer (trouble-ticketing), goederentracering, inkoop, contractbeheer, een selfserviceportal en een kennisbank tegen een betaalbare prijs. ServiceDesk Plus biedt alles wat je nodig hebt voor een volwaardig IT-helpdesk en een productief helpdeskteam. Manage Engine ServiceDesk Plus is beschikbaar als on-premises en on-demand.

Wie gebruikt ManageEngine ServiceDesk Plus?

De software biedt het gebruiksgemak dat een MKB nodig heeft en de krachtige functies die vereist worden door de grootste ondernemingen. Meer dan 100.000 bedrijven over de hele wereld vertrouwen op dit product om hun IT-services te beheren.

ManageEngine ServiceDesk Plus Software - 1
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Twijfels over ManageEngine ServiceDesk Plus? Vergelijk met een populair alternatief

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

4,4 (207)
US$ 120,00
jaar
Gratis versie
Gratis proefversie
80
8
4,2 (207)
4,3 (207)
4,2 (207)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 15,00
maand
Gratis versie
Gratis proefversie
116
85
4,5 (3.271)
4,4 (3.271)
4,5 (3.271)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor ManageEngine ServiceDesk Plus

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E-mailbeheer
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Freshdesk
Functies met hoogste score
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Aanpasbare branding
CRM
Ticketbeheer
Microsoft Azure
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Cloudcomputing
Gegevensbeveiliging
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Motadata ServiceOps
Functies met hoogste score
Assets volgen
Beheer van Service Level Agreements (SLA's)
Incidentenbeheer
iSupport
Functies met hoogste score
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Scherm delen
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FootPrints
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Functies met hoogste score
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Toegang en controle op afstand

Reviews over ManageEngine ServiceDesk Plus

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,2
Klantenservice
4,2
Functies
4,4
Prijs-kwaliteitverhouding
4,3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Sergio
Sergio
IT Consultant in Italië
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

A complete, easy to deploy and use, customizable service management solution

5,0 2 jaar geleden

Opmerkingen: We implemented it in a hared service center serving more than 40 legal entities, with approximately 2,000 workstations/users and about 36 technicians. We gradually implemented it and had the chance to streamline processes and customize the solution for our different companies. Integration with email and AD was a great help in setting up the environment with no additional work.

Pluspunten:

It sports a complete set of well-designed and ITIL-oriented functions; it can fit both a small firm and an enterprise - with proper licensing and setup. Complete, customizable, easy to use, clear to setup, integrated with other Managengine (and 3rd party) solutions.

Minpunten:

As per my latest experience (2019) workflow management could be improved; while it's not its primary focus, still it could give great advantages in automating service workflows (eg joiner & leavers).

Harry
Harry
Systems & Digital Marketing Administrator in VK
Geverifieerde LinkedIn-gebruiker
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Great software, could use more features

4,0 vorig jaar

Opmerkingen: It's a great piece of software/service to have, it could do with being more fluid from an administrators point of view, but it's improving during the time we've been using it.

Pluspunten:

Multiple of the applications ManageEngine provide can be integrated with one another (not all at this current time) but this allows a more fluid and easy management of the services.The functionality of adding our assets and having a helpdesk in a single location is convenient and does the job required. There is also a feature on pages which if what you required isn't available in a "features" aspect, you can request it, however it isn't clear on when it will be implemented other than in a future version.

Minpunten:

The functionality can be confusing for some features, some configurations need to be done in the admin settings when logically, I think being able to edit them in the current page you're on which the change relates to would be more convenient. Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen.

Alagie
IT administrator Assistant Manager in Gambia
Telecommunicatie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

My experience with ManageEngine ServiceDesk

5,0 2 maanden geleden

Opmerkingen: Our work has been made easier by helpdesk ticketing and we have been able to assign and manage our tasks accordingly.

Pluspunten:

What I like most is creating different user groups with different roles.

Minpunten:

There's nothing that I don't like about ManageEngine ServiceDesk. All its features are excellent, to be honest.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Programmaontwikkeling, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Support is terrible

3,0 4 jaar geleden

Pluspunten:

Nice interface.

Minpunten:

We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi.

James
Chief Technology Officer in VS
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Reliable and Expressive

5,0 4 maanden geleden

Opmerkingen: It helped me get a handle not only on the incoming tickets and requests, but also the machines that were at the company, as well as helped get a knowledge base for users to have. I love it.

Pluspunten:

It's fairly easy to set-up, and you can tune it to be a reflection of how you think IT should be run. There is a TON of customization you can do to it to reflect your personality as an IT admin (Hence the "Expressive" in my title). I used it at a previous company and introduced it to my new company with great success.

Minpunten:

It can be quirky to add certain things after the initial setup. Nothing that is a showstopper, just takes getting used to.