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Dameware
Wat is Dameware?
Dameware is synoniem met betaalbare, betrouwbare en veilige software voor ondersteuning op afstand. SolarWinds biedt twee oplossingen voor ondersteuning op afstand: lokaal of cloudgebaseerd. Dameware Remote Everywhere (DRE) is de snelle, eenvoudige en lichtgewicht cloudgebaseerde versie die is ontworpen om IT-professionals te helpen bij het snel reageren op en oplossen van problemen. Dameware Remote Support (DRS) is betaalbare en gebruiksvriendelijke lokale software die is ontworpen om IT-beheertaken op afstand te vereenvoudigen en te versnellen.
Wie gebruikt Dameware?
Dameware-producten ondersteunen IT-professionals wereldwijd. Op basis van hun behoeften kun je kiezen tussen DRE, dat perfect is voor het MKB, of DRS, dat vaak meer geschikt is voor overheidsorganisaties.
Twijfels over Dameware?
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Dameware
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Reviews over Dameware
Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.
Pluspunten:
It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.
Minpunten:
I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.
Eerder overwogen alternatieven:
A secure program that gets the job done.
Opmerkingen: Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.
Pluspunten:
Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.
Minpunten:
It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.
Great product for remote control
Pluspunten:
Dameware is really easy to use and to understand.
Minpunten:
It is not really intuitive to save pc hosts to which I usually connect.
Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.
Opmerkingen: There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.
Pluspunten:
Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.
Minpunten:
Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else. Update: After you click submit then the stars are enabled to be clicked on.
Dameware a powerfull IT Infrastructure, Support, Maintenance and configuration tool set.
Opmerkingen: Dameware is a Powerful, comprehensive and secure IT support tool with remarkable remote connection capabilities that is easy to use and real value for money.
Pluspunten:
Its ease of use, scalability and powerful functionality
Minpunten:
Integration with third party Service Desk software as well as remote platforms supported is limited.
