--- description: Ontdek de plus- en minpunten van Web Help Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Web Help Desk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Web Help Desk](/software/179421/web-help-desk) # Web Help Desk Canonical: https://www.capterra.nl/software/179421/web-help-desk Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.nl/software/179421/web-help-desk?page=2) > Web Help Desk® is online software voor het beheer van ticketing, IT-middelen, kennis en wijzigingen die gebruiksvriendelijk en ideaal is voor het MKB. > > Oordeel: score van **4.1/5** door 124 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Web Help Desk? IT-beheerders, helpdesk- en servicedeskmedewerkers, technische ondersteuning ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.1/5** | 124 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.0/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: SolarWinds - **Locatie**: Tulsa, VS - **Opgericht**: 1999 ## Commerciële context - **Beginprijs**: US$ 753,00 - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Japans, Koreaans, Portugees - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare branding - Activiteitendashboard - Alerts/Escalation - Assets volgen - Auditbeheer - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Communicatie via meerdere kanalen - Compliance bijhouden - Contract- en licentiebeheer - Dashboard - Enquêtes en feedback - Geautomatiseerde routing - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Kosten bijhouden - Leveranciersbeheer - Probleembeheer - Rapportage en analyse - Releasebeheer - Servicecatalogus - Task Editing - Ticketbeheer - Veranderingsbeheer - Voorraadbeheer - Waarschuwingen/Meldingen - Workflowbeheer - Zelfserviceportal ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software) - [IT-asset management software](https://www.capterra.nl/directory/30077/it-asset-management/software) - [Taakmanagement software](https://www.capterra.nl/directory/10030/task-management/software) - [Knowledge Base Software](https://www.capterra.nl/directory/32454/knowledge-base/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3439 reviews) 2. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (726 reviews) 3. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4080 reviews) 5. [Milvus](https://www.capterra.nl/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Make your end user support structured" — 5.0/5 > **Sergey** | *13 februari 2019* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I started using this software 4 years ago. From a very first moment I could really see a difference from other products. I liked an ability to have multiple locations, with each location having multiple points of contacts. With that, I was able to set up routings of my tickets so they would always reach a correct IT person. This is very useful, when your business is spread through multiple timezones. Another feature that I really liked is LDAP authentication. This allowed me to restrict access to only authorized users, eliminating a possibility of phishing emails reaching the system. > > **Minpunten**: As the company grew, at some point my AD structure become very complex - multiple ADs not connected to each other. Unfortunately, at that point, I had to stop using this solution because it couldn't handle more that one AD efficiently. ----- ### "A software that gives the luxurious touch of commitment to clients. It shows concern." — 5.0/5 > **Caleb** | *30 september 2023* | Verzekeringen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Web Help Desk is quite affordable. I am happy for the software value for money. It gives instant results. Handling incoming multiple tasks can be overwhelming. This software helps me keep track of operations in real time. It is quite easy to customize for ease of use. > > **Minpunten**: This software is perfect. I basically find everything impressive and helpful. It is user-friendly too. > > Versatile software. I highly recommend. The ticketing system management is easy and has entered another phase of automation. I like the experience with Web Help Desk so far. ----- ### "A relic of systems from 20 years ago" — 1.0/5 > **Danny** | *30 mei 2024* | Duurzaamheid en milieu | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool. > > **Minpunten**: The setup is hard, with no easy backup or transfer and no cloud version when we adopted it. The price jumped steeply once the trial ended (but we expected it). > > Poor, you need to run this on a Linux box to get the most out of it. With the size of our company, it didn't make much sense, so we gave back the keys and moved on. ----- ### "Easy gor deployment and usage" — 5.0/5 > **Mohammad Naseer** | *7 november 2022* | Publieke zaken | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Very easy to use and good managed system for daily tasks and solve th probelms of customers > > **Minpunten**: Its so easy yo use and deploy and i havnt found any missing to write it here > > We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately ----- ### "Web Helpdesk from Solarwinds" — 5.0/5 > **Geverifieerde reviewer** | *22 november 2020* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The most positive point which I liked about this product was that we were able to use it from anywhere, either when we were on the client-side or in the office. Our work was fieldwork and to have a web-based solution was very helpful to track complaints and provide response to clients and management about the work done. > > **Minpunten**: I did not use this tool as an administrator, so I am not familiar with its cons, only used for ticket management. > > It was an ok tool for me, as I was not working on it as an administrator but for a day to day ticket management, it was very easy to use and our customers were also able to reach out to us with their day to day support queries and we also used it for internal task management. ----- Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.nl/software/179421/web-help-desk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/179421/web-help-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens