Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Wat is Web Help Desk?

Met een intuïtieve webinterface en servicedesk-portal biedt de Web Help Desk-software eenvoud en automatisering waarmee je de ticketverkoop en IT-middelenbeheer voor de helpdesk kunt stroomlijnen. Profiteer van de ingebouwde kennisdatabase, IT-wijzigingscontrole, SLA-meldingen, prestatierapportage, klantonderzoeken en meer.

Wie gebruikt Web Help Desk?

IT-beheerders, helpdesk- en servicedeskmedewerkers, technische ondersteuning

Web Help Desk Software - 1
Web Help Desk Software - 2
Web Help Desk Software - 3

Twijfels over Web Help Desk? Vergelijk met een populair alternatief

Web Help Desk

Web Help Desk

4,1 (122)
US$ 753,00
eenmalig
Gratis versie
Gratis proefversie
46
Geen integraties gevonden
4,1 (122)
4,1 (122)
4,1 (122)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 14,00
maand
Gratis versie
Gratis proefversie
159
40
4,4 (2.159)
4,5 (2.159)
4,3 (2.159)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor Web Help Desk

Zoho Desk
Functies met hoogste score
Aanpasbare branding
Factureren
Priorisering
JIRA Service Management
Functies met hoogste score
Beheer van supporttickets
Taakbeheer
Ticketbeheer
FootPrints
Functies met hoogste score
Beschikbaarheidsbeheer
Veranderingsbeheer
Waarschuwingen/escalatie
Spiceworks Cloud Help Desk
Functies met hoogste score
Incidentenbeheer
Ticketbeheer
Waarschuwingen/escalatie
Zendesk Suite
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer
EcholoN
Functies met hoogste score
Kennisbankbeheer
Ticketbeheer
Zelfserviceportal
CloudBlue PSA
Functies met hoogste score
Rapportage/projecten volgen
Taakbeheer
Ticketbeheer
Vivantio
Functies met hoogste score
Beheer van supporttickets
Incidentenbeheer
Ticketbeheer
Alloy Navigator
Functies met hoogste score
Beheer van supporttickets
Ticketbeheer
Voorraadbeheer

Reviews over Web Help Desk

Gemiddelde score

In totaal
4,1
Gebruiksgemak
4,1
Klantenservice
4,1
Functies
3,9
Prijs-kwaliteitverhouding
4,1

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Sergey
Sergey
Manager, Technology Infrastructure and Compliance in VS
Geverifieerde LinkedIn-gebruiker
Horeca, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Make your end user support structured

5,0 5 jaar geleden

Pluspunten:

I started using this software 4 years ago. From a very first moment I could really see a difference from other products. I liked an ability to have multiple locations, with each location having multiple points of contacts. With that, I was able to set up routings of my tickets so they would always reach a correct IT person. This is very useful, when your business is spread through multiple timezones. Another feature that I really liked is LDAP authentication. This allowed me to restrict access to only authorized users, eliminating a possibility of phishing emails reaching the system.

Minpunten:

As the company grew, at some point my AD structure become very complex - multiple ADs not connected to each other. Unfortunately, at that point, I had to stop using this solution because it couldn't handle more that one AD efficiently.

Caleb
HEAD OF AUDIT in Kenia
Verzekeringen, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A software that gives the luxurious touch of commitment to clients. It shows concern.

5,0 10 maanden geleden

Opmerkingen: Versatile software. I highly recommend. The ticketing system management is easy and has entered another phase of automation. I like the experience with Web Help Desk so far.

Pluspunten:

Web Help Desk is quite affordable. I am happy for the software value for money. It gives instant results. Handling incoming multiple tasks can be overwhelming. This software helps me keep track of operations in real time. It is quite easy to customize for ease of use.

Minpunten:

This software is perfect. I basically find everything impressive and helpful. It is user-friendly too.

Danny
IT Manager in VK
Duurzaamheid en milieu, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

A relic of systems from 20 years ago

1,0 2 maanden geleden Nieuw

Opmerkingen: Poor, you need to run this on a Linux box to get the most out of it. With the size of our company, it didn't make much sense, so we gave back the keys and moved on.

Pluspunten:

I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool.

Minpunten:

The setup is hard, with no easy backup or transfer and no cloud version when we adopted it. The price jumped steeply once the trial ended (but we expected it).

Mohammad Naseer
IT manager in Afghanistan
Publieke zaken, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy gor deployment and usage

5,0 2 jaar geleden

Opmerkingen: We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately

Pluspunten:

Very easy to use and good managed system for daily tasks and solve th probelms of customers

Minpunten:

Its so easy yo use and deploy and i havnt found any missing to write it here

Michael
Systems Administrator in VS
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Effective but interface is dated

4,0 7 jaar geleden

Pluspunten:

It provides an effective customizable solution for IT help desk. We use this tool for internal and client ticketing. It allows you to configure email rules to allow for tickets to be created based off keywords. This makes it much easier for users to create tickets. We host ours in AWS and it has performed admirably. Customer service has always been easy to get a hold of and will work with you until a solution is discovered.

Minpunten:

The interface is dated. It has not received a refresh since we started using it three years ago. When you attempt to use it on a mobile device it looks like I am back on iOS 3. There have been many changes with HTML 5, CSS and JavaScript and I expect the tool to adopt these new changes to improve the UI.

Reactie SolarWinds

7 jaar geleden

Thanks for the feedback Michael. We've got great news! Have you had a chance to check out the new UI that was unveiled with our v12.5.1 release? It has a sleek new look that we're excited to share. We are still working in the IOS application updates and they're currently at the top of our roadmap. You can learn more about what's next with Web Help Desk and suggest additional features for future iterations in our THWACK community. Join us here: https://thwack.solarwinds.com/community/tools_tht/web-help-desk