PackageX

PackageX

door PackageX

Wie gebruikt PackageX?

Universities, Co-Working Spaces, Residential Complexes, Corporate Headquarters, Hotels, Resorts, Hospitals, Pharmacies, Government Buildings, Retail Centers, Warehouses.

Wat is PackageX?

PackageX is a smart package management solution that leverages computer vision and machine learning to automate the last-yard delivery of mail and packages in corporate mailrooms, office buildings, residential communities, and universities.

PacakgeX Scan & Track is intelligent, adaptive, secure, and doesn't require specialized equipment. The scalable and easy-to-use SaaS solution automates mundane package handling tasks to ensure that deliveries are never lost, delayed, or stolen.

PackageX - Details

PackageX

https://packagex.app

Opgericht in 2017

PackageX - Prijsoverzicht

PackageX heeft geen gratis versie maar biedt wel een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor PackageX.

Prijsinformatie

For pricing contact: [email protected] or +1 (646) 568-9640

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van PackageX

Digitale postkamer software
Beheer van duplicaten
CASS-gecertificeerd
Ondersteuning van Intelligent Mail
Ontwerpsoftware voor grafische e-mailelementen
PAVE-gecertificeerd voorsorteren
Pakketten volgen
Streepjescodes scannen
Taakbeheer
Vastleggen van handtekeningen

Reviews van PackageX

5 van 26 reviews worden weergegeven

In totaal
4.3/5
Gebruiksgemak
4.4/5
Klantenservice
4.6/5
Functies
4/5
Waar voor je geld
4.6/5
Alex L.
Community Associate
Horeca, 10.001+ werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 14-11-2019

"Amazing Software"

Opmerkingen: We love using it and it allows us to notify members quickly for their packages

Pluspunten: Super easy to use and speeds up our mailroom process

Minpunten: Sometimes notifications have been sent to the wrong person accidentally

Antwoord van de leverancier

van PackageX op 26-12-2019

Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.

  • Bron van de reviewer 
  • Beoordeeld op 14-11-2019
Esther P.
Ops Lead
Vastgoed, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 8-1-2020

"PackageX User Review "

Pluspunten: Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.

Minpunten: At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person
2. Providing a "transferred" option similar to a courier and the updates we receive from them

Antwoord van de leverancier

van PackageX op 13-1-2020

Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app.

Feel free to contact us on [email protected] with your queries and we can set up a training session to resolve all your issues related to PackageX app.

  • Bron van de reviewer 
  • Beoordeeld op 8-1-2020
Cesar B.
Community Associate
Horeca, 10.001+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 8-1-2020

"Great app and even better customer support"

Opmerkingen: I've been using it for almost a year now, having used other softwares before for the same purpose, and I would still choose PackageX every time. Love how you approach your UX design and how much you take our opinions and feedback into account.

Pluspunten: The support from the team that helps us. They are ALWAYS available and have never not solved one of our problems. Also, they incorporate feedback constantly and improve the product to make our jobs easier.

Minpunten: Really not much to say. The very few things I've had problems with, have been solved and improved, so I'm really not worried about things that don't work well.

Antwoord van de leverancier

van PackageX op 10-1-2020

Hi Cesar, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on [email protected] and we will look into it.

  • Bron van de reviewer 
  • Beoordeeld op 8-1-2020
Sami L.
Community Lead
Horeca, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 9-1-2020

"PackageX"

Pluspunten: Makes our jobs easier for getting notifications about packages to members.

Minpunten: I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload. I wish there was a "select all" option for when someone is picking up all the packages for a company. I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow. Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).

Antwoord van de leverancier

van PackageX op 12-1-2020

Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us.

We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support.

Feel free to contact us on [email protected] for any queries and we will get back to you as soon as possible.

  • Bron van de reviewer 
  • Beoordeeld op 9-1-2020
Alexander L.
Community Lead
Horeca, 10.001+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 22-1-2020

"PackageX review"

Opmerkingen: great!

Pluspunten: This software has increased the functionality of our day-to-day drastically and thinks of every parameter necessary to facilitate packages

Minpunten: The inability to delete or cancel packages on the mobile app and the incongruencies from the website to the app. Many times people in our system don't automatically link to a business, so while it checks in for them, it does not link them to a business and makes it difficult when checking out the package as they're not linked to a business.

Antwoord van de leverancier

van PackageX op 27-1-2020

Hi Alexander, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.

  • Bron van de reviewer 
  • Beoordeeld op 22-1-2020