Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Wat is CallFinder?

CallFinder is een toonaangevende leverancier van SaaS-spraakanalysesoftware, geautomatiseerde oproepscores en spraak-naar-tekst transcriptietechnologie met gespreksinzichten, zoals sentimentanalyse. De spraakanalyseoplossing van CallFinder doorzoekt je gespreksopnames op trefwoorden en zinnen om je te helpen bij het bereiken van zakelijke doelstellingen en het overwinnen van veelvoorkomende uitdagingen, zoals naleving van het script en lage klanttevredenheidsscores. De oplossing biedt ook analyse van de interactie tussen medewerker en klant bij elk inkomend gesprek, zodat je essentiële klantinformatie, gespreksredenen en patroonstatistieken kunt vastleggen.

Wie gebruikt CallFinder?

De software is bedoeld voor kleine tot middelgrote bedrijven met de zeer schaalbare technologie in een breed scala van sectoren, waaronder gezondheidszorg, financiën, verzekeringen, productie, nutsbedrijven, incassobedrijven en meer.

CallFinder Software - 1
CallFinder Software - 2
CallFinder Software - 3
CallFinder Software - 4

Twijfels over CallFinder? Vergelijk met een populair alternatief

CallFinder

CallFinder

4,7 (12)
US$ 999,00
maand
Gratis versie
Gratis proefversie
49
Geen integraties gevonden
4,3 (12)
4,8 (12)
5,0 (12)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 14,00
maand
Gratis versie
Gratis proefversie
159
40
4,4 (2.159)
4,5 (2.159)
4,3 (2.159)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor CallFinder

VoiceAnalytics
Functies met hoogste score
Communicatie via meerdere kanalen
Kwaliteitsbeheer
Spraak-naar-tekstanalyse
Zoho Desk
Functies met hoogste score
Aanpasbare branding
Factureren
Priorisering
Calabrio ONE
Functies met hoogste score
Callcenterbeheer
Personeelsplanning
Rapportage en analyse
Genesys Cloud CX
Functies met hoogste score
Automatic call distribution (ACD)
Callcenterbeheer
VoIP-verbinding
Bitrix24
Functies met hoogste score
Bevestigingen/herinneringen
Klantendatabase
Marketingautomatisering
XM for Customer Experience
Functies met hoogste score
Beheer van negatieve feedback
Enquêtes en feedback
Rapportage en analyse
Modjo
Functies met hoogste score
Contentbeheer
Opnemen
Trainingsbeheer
Rayven
Functies met hoogste score
Voor dit product zijn geen functies beoordeeld door reviewers.
Zendesk Suite
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer

Reviews over CallFinder

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,3
Klantenservice
5,0
Functies
4,4
Prijs-kwaliteitverhouding
4,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
67%
4
33%
Steve
Sr. Program Manager in VS
Telecommunicatie, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A great product, with lots of new inovations

5,0 5 jaar geleden

Opmerkingen: This is our company's first venture into speech analytics, and it has been non stop learning! The team at CallFinder are top notch, very professional, and are willing to help you any time. They do not sugar coat things, and will tell you what the system can and cannot do, no misleading claims.

Pluspunten:

The system is easy to use and navigate. Data export is user friendly and can be automated. Customer support is 2nd to none! CallFinder has a great foundation, and are continuously adding new features based on customer feedback. They created a new search algorithm based on our requested that uses variable data that we send them.

Minpunten:

Some of the newer features have limited functions, but those are being addressed in a timely manner.

Reactie CallFinder

5 jaar geleden

Thanks so much for the positive feedback, Steve! Our Analysts work hard to ensure that we provide customers with exactly what they need. Plus, we are adding new features all the time! We appreciate any and all feedback, and we look forward to working with you as we continue to enhance the features and functionality of our solution.

Larriann
Director of Claim Operations in VS
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Product

5,0 5 jaar geleden

Pluspunten:

CallFinder offers great support. They are quick to respond which is a major positive! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls! Thanks!

Minpunten:

CallFinder listens and scores hundreds of calls but is not perfect. As much as we would like for it to do all the work there is a need for human interaction as scores are not always 100% accurate. Although, we have experienced better accuracy this year.

Reactie CallFinder

5 jaar geleden

Larriann Thanks for your thoughtful review and feedback. We're pleased to hear that you're experiencing improved accuracy in your scorecards. While no speech analytics engine on the market is 100% accurate due to audio quality, regional accents, speaking pace and more, it is possible with CallFinder's solution to achieve industry leading accuracy rates approaching 90% depending on your business goals and needs. This is why we highly recommend that all clients work with their dedicated CallFinder Analyst to establish goals upfront, and develop scorecards to achieve expectations as they relate to the accuracy of scorecard data. Unlike all other providers, the CallFinder Analyst becomes part of each client's team going forward.

Michael
Supervisor in VS
Gezondheid, wellness en fitness, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Needs some work

4,0 4 jaar geleden

Pluspunten:

Once I find calls it is easy to use and go over calls with my team.

Minpunten:

It is not always easy to find calls and many call that my team do do not pull through

Reactie CallFinder

4 jaar geleden

Thanks for the review and your feedback, Michael. We're glad you find the call recordings useful and sorry to hear you've had trouble with the interface. We value all feedback, and we have passed yours along to our product development team. If there's anything you need, you can always contact one of our expert Analysts. We're always here to help you get the most out of your automated quality monitoring solution, so please don't hesitate to call us. Thanks again for your review.

frank
Director of Operations in VS
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

using speech analytics in a call center environment

5,0 5 jaar geleden

Opmerkingen: We adopted Callfinder to help us scale the business and ensure strict compliance to how we adjudicate a claim while maximizing efficiencies in our call center and that is being delivered by Call Finder

Pluspunten:

very easy to get up and running , simple to customize for specific business uses. Provides a multiplying effect by ensuring we focus on transactional behaviors that need the most attention quickly and consistently

Minpunten:

As with any SW of this nature, can be "gamed" and I say that in a positive way and therefore scores can reflect incorrect trends. But still very easy to quickly validate any negative trends that appear in the scoring.

Reactie CallFinder

5 jaar geleden

Thanks for the stellar review, Frank! Our Analysts love working with customers to ensure that every client is getting the most out of our speech analytics solution. We are so glad to hear that our solution is providing positive results for your business and call center. As always, we're just a phone call away if you need anything!

Dave
Sr Operations Manager in Canada
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Very Happy

5,0 4 jaar geleden

Opmerkingen: We have been extremely happy with everything so far. the setup and onboarding were excellent. All the support staff, technical folks were really good and made it very easy to get things up and running, the continuous support also makes things extremely good.

Pluspunten:

Ease of use, ability to score 100% of our calls, and not have to hire a huge team of quality coaches. Being able to see the transcript, setup searches to find keywords. Seeing customer sentiment is an excellent feature as well.

Minpunten:

so far we are very happy with everything.

Reactie CallFinder

4 jaar geleden

Thanks for the thoughtful review, Dave! We're so glad you're happy with the solution so far, and we are always here to help you out with anything you need.