Wat is CallFinder?
CallFinder is een toonaangevende leverancier van SaaS-spraakanalysesoftware, geautomatiseerde oproepscores en spraak-naar-tekst transcriptietechnologie met gespreksinzichten, zoals sentimentanalyse. De spraakanalyseoplossing van CallFinder doorzoekt je gespreksopnames op trefwoorden en zinnen om je te helpen bij het bereiken van zakelijke doelstellingen en het overwinnen van veelvoorkomende uitdagingen, zoals naleving van het script en lage klanttevredenheidsscores. De oplossing biedt ook analyse van de interactie tussen medewerker en klant bij elk inkomend gesprek, zodat je essentiële klantinformatie, gespreksredenen en patroonstatistieken kunt vastleggen.
Wie gebruikt CallFinder?
De software is bedoeld voor kleine tot middelgrote bedrijven met de zeer schaalbare technologie in een breed scala van sectoren, waaronder gezondheidszorg, financiën, verzekeringen, productie, nutsbedrijven, incassobedrijven en meer.
Twijfels over CallFinder?
Vergelijk met een populair alternatief
Andere goede alternatieven voor CallFinder
Reviews over CallFinder
A great product, with lots of new inovations
Opmerkingen: This is our company's first venture into speech analytics, and it has been non stop learning! The team at CallFinder are top notch, very professional, and are willing to help you any time. They do not sugar coat things, and will tell you what the system can and cannot do, no misleading claims.
The system is easy to use and navigate. Data export is user friendly and can be automated. Customer support is 2nd to none! CallFinder has a great foundation, and are continuously adding new features based on customer feedback. They created a new search algorithm based on our requested that uses variable data that we send them.
Some of the newer features have limited functions, but those are being addressed in a timely manner.
4 jaar geleden
Thanks so much for the positive feedback, Steve! Our Analysts work hard to ensure that we provide customers with exactly what they need. Plus, we are adding new features all the time! We appreciate any and all feedback, and we look forward to working with you as we continue to enhance the features and functionality of our solution.
CallFinder offers great support. They are quick to respond which is a major positive! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls! Thanks!
CallFinder listens and scores hundreds of calls but is not perfect. As much as we would like for it to do all the work there is a need for human interaction as scores are not always 100% accurate. Although, we have experienced better accuracy this year.
4 jaar geleden
Larriann Thanks for your thoughtful review and feedback. We're pleased to hear that you're experiencing improved accuracy in your scorecards. While no speech analytics engine on the market is 100% accurate due to audio quality, regional accents, speaking pace and more, it is possible with CallFinder's solution to achieve industry leading accuracy rates approaching 90% depending on your business goals and needs. This is why we highly recommend that all clients work with their dedicated CallFinder Analyst to establish goals upfront, and develop scorecards to achieve expectations as they relate to the accuracy of scorecard data. Unlike all other providers, the CallFinder Analyst becomes part of each client's team going forward.
Needs some work
Once I find calls it is easy to use and go over calls with my team.
It is not always easy to find calls and many call that my team do do not pull through
4 jaar geleden
Thanks for the review and your feedback, Michael. We're glad you find the call recordings useful and sorry to hear you've had trouble with the interface. We value all feedback, and we have passed yours along to our product development team. If there's anything you need, you can always contact one of our expert Analysts. We're always here to help you get the most out of your automated quality monitoring solution, so please don't hesitate to call us. Thanks again for your review.
using speech analytics in a call center environment
Opmerkingen: We adopted Callfinder to help us scale the business and ensure strict compliance to how we adjudicate a claim while maximizing efficiencies in our call center and that is being delivered by Call Finder
very easy to get up and running , simple to customize for specific business uses. Provides a multiplying effect by ensuring we focus on transactional behaviors that need the most attention quickly and consistently
As with any SW of this nature, can be "gamed" and I say that in a positive way and therefore scores can reflect incorrect trends. But still very easy to quickly validate any negative trends that appear in the scoring.
4 jaar geleden
Thanks for the stellar review, Frank! Our Analysts love working with customers to ensure that every client is getting the most out of our speech analytics solution. We are so glad to hear that our solution is providing positive results for your business and call center. As always, we're just a phone call away if you need anything!
Opmerkingen: We have been extremely happy with everything so far. the setup and onboarding were excellent. All the support staff, technical folks were really good and made it very easy to get things up and running, the continuous support also makes things extremely good.
Ease of use, ability to score 100% of our calls, and not have to hire a huge team of quality coaches. Being able to see the transcript, setup searches to find keywords. Seeing customer sentiment is an excellent feature as well.
so far we are very happy with everything.
3 jaar geleden
Thanks for the thoughtful review, Dave! We're so glad you're happy with the solution so far, and we are always here to help you out with anything you need.