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Wat is Jane?

Complete oplossing voor praktijkbeheer met boeken, plannen, facturering en patiëntendossiers.

Wie gebruikt Jane?

Cloudgebaseerd boekingsplatform dat klinieken helpt met workflowbeheer, beheer van zorgverleners, planning, facturering, patiëntendossiers en documentatie.

Jane Software - 1
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Twijfels over Jane? Vergelijk met een populair alternatief

Jane

Jane

4,8 (419)
US$ 54,00
maand
Gratis versie
Gratis proefversie
128
6
4,6 (419)
4,8 (419)
4,8 (419)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
95
5
4,3 (474)
4,1 (474)
4,2 (474)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor Jane

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ClinicSense
Functies met hoogste score
Afsprakenbeheer
Online reserveren
Reserveringsbeheer
Tebra
Functies met hoogste score
Afspraakplanning
Beheer van patiëntdossiers
Naleving van HIPAA-richtlijnen
Zoom Workplace
Functies met hoogste score
Scherm delen
Tweewegs audio en video
Videovergaderen
SimplePractice
Functies met hoogste score
Afspraakplanning
EMR/EHR
Naleving van HIPAA-richtlijnen
Cliniko
Functies met hoogste score
Klantendatabase
Mobiele toegang
Voor fysiotherapie
Mindbody
Functies met hoogste score
Mobiele toegang
Online reserveren
Realtime planning
Noterro
Functies met hoogste score
Afsprakenbeheer
Online reserveren
Plannen
EHR YOUR WAY
Functies met hoogste score
EMR/EHR
Naleving van HIPAA-richtlijnen
Voor geestelijke gezondheid

Reviews over Jane

Gemiddelde score

In totaal
4,8
Gebruiksgemak
4,6
Klantenservice
4,8
Functies
4,6
Prijs-kwaliteitverhouding
4,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Steve
Steve
Musculoskeletal Podiatrist in VK
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Jane in the most clinician friendly patient charting app

5,0 vorig jaar

Opmerkingen: Jane has streamlined our patient note-taking tasks, as well as making our patient appointment booking system more integrated.From the very beginning, when I made first contact with Jane staff I felt that the whole team at Jane cared passionately about what they do.It is not often that you come across a company who don't just say they care about their Clients, but live & breathe their proclaimed ethos. I get the very strong impression that caring about people is who they are.From our experience, at Cornwall Podiatry, we feel the Jane Team care about us. And that care enables us to pass forward that caring attitude in our own professional interactions with our patients.Thank you.

Pluspunten:

We love the customisability of the Jane system. It is by far the most intuitive & feature-rich digital Clinical note taking up we've used. And we've trialed about ten different ones before deciding to move to Jane.It is also the easiest to use when running a busy clinic session. The templates can be custom designed for your own style of note taking, & can be customised on the fly with other templates as you need them.Each clinician can write their own treatment plans as Jane phrases which can be called up quickly with a forward slash & a 3-4 letter code. These phrases mean whole paragraphs of treatment which are regularly used can be inserted into the notes very quickly then edited for the specific patient as necessary.When duplicating a patient daily treatment chart the diagrams/body Charts etc are all duplicated ready to be edited to match that days treatment. Again making recording the patient treatment notes much more quickly than writing it all from scratch each time.Our administrative Staff loved the fact that patient Intake forms & contact data populated all the necessary fields instead of being manually transferred previously.Also the admin staff love the way Jane sends out reminders on Texts & Emails a few days prior to the patient's appointments.

Minpunten:

One feature which is missing is a seach facility within reports. Plus I'd really love more colours to work with on the body Charts & sketching.

Reactie Jane Software

vorig jaar

Hi, Steve. Oh my gosh, this was such a wonderful review to read, thank you for the kind words. I immediately had to share it with our UK team and it really meant so much to them as they’ve truly enjoyed working with you. Jane seems to be meeting your needs quite well which we’re always pleased to hear, but it’s that feedback is even more golden to us, so please keep it coming. Helping helpers like yourself is our passion, so if there’s anything we can support with or lend an ear for, our inbox is always open. Cheers. -Caitlin on behalf of the Jane Team

Taylor
Power Engineer in Canada
Horeca, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Jane - the convenience of online booking

5,0 3 weken geleden Nieuw

Opmerkingen: Jane makes it possible for me to book my appointments without having to communicate back and forth with a receptionist about what they have available and what time I am available for and find out when matches up. It was stress free being able to book appointments in the comfort of my own home and view what works best for me without having to inconvenience others.

Pluspunten:

Jane makes it extremely convenient for me to book and manage all my appointments online.

Minpunten:

Unless you are provided with a direct link or QR code, it is tricky to find the provider you are looking for. The search engine isn't the most user friendly.

Shantelle
Psychologist in Canada
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Look elsewhere for peace of mind

3,0 12 maanden geleden

Opmerkingen: Was good but now I will not ever recommend them

Pluspunten:

The calendar is good. The forms are customizable.

Minpunten:

Saved work is not backed up. Only signed work. Huge flaw when massive amounts of information is lost. The new video opening in a browser has caused problems for me and several clients.

Reactie Jane Software

11 maanden geleden

Hi Shantelle. It sounds like you had a tough experience with charting where your work was unfortunately lost. That has an impact on your day and I can see why you’re frustrated and not wanting to recommend Jane right now. I hope that we can continue to work together to earn your trust back over time. I can see how this may feel like a flaw, but I’ll also say it’s a fine balance to meet the needs of our diverse user base; we want to make Jane’s charting so customizable yet so simple that you can create any template or note to your specific needs, but can also easily add, edit, or remove text quickly with a few keystrokes. All that said, we appreciate your feedback. Ali, our co-founder, often says that we are building Jane with our community, and that is why we value hearing your feedback so much - both the good and not-so-good. We will share this back with the rest of the team and continue to improve Jane together with you and our community to make it the best it can be.

Homa
Owner and Practitioner in VS
Alternatieve geneeskunde, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Finally found the perfect EHR system for my solo practice.

5,0 2 maanden geleden

Opmerkingen: Excellent all around. I went through a few competitive EHR systems prior to using Jane and Jane excelled at all the common features and offered many more features that made my solo practice run super smooth. Patients always complimented the interface with the reminders, receipts, scheduling, etc. Never experienced any glitches.

Pluspunten:

Everything! It's a well thought out software, with an excellent user interface for both practitioner and patients.

Minpunten:

Getting set up seemed complicated and the process took some time. Once done however it was time well worth investing since once I was up and running, never had any issues and everything ran smooth.

Reactie Jane Software

2 maanden geleden

Hi Homa. Oh my goodness, thank you so much for sharing your detailed and positive experience with Jane! We're so happy to hear that Jane is fitting in great for your practice and needs. Your kind words about our user interface and features mean the world to us, and it’s awesome to know your patients are benefiting, too! We also really appreciate your feedback on the setup process. There’s definitely a learning curve and Jane’s custom nature can make things seem daunting a first. Could you give us more details on what felt tricky or how we could make it smoother? Thank you again for choosing Jane and for being a valued member of our community. Looking forward to growing together in the future. :) -Caitlin on behalf of Jane

Christine
Billing Manager in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Customer Service

5,0 2 maanden geleden Nieuw

Opmerkingen: I can either find what I need assistance with through chat or the Need Help button. If that doesn't work, I use the email option. I've gotten a response within 24 hours or less.

Pluspunten:

I love the Need Help button and chat option.

Minpunten:

I have no complaints as of yet. So far all is well.

Reactie Jane Software

vorige maand

Hi Christine! Thanks for the positive review about your experience with Jane so far. Support is one of Jane’s best features and Chat has really allowed our team to up their game in the last year, so this is wonderful feedback. We’ve worked hard over the years adding helpful resources, options, and ways to reach us through that handy button and window so it’s rewarding to hear how much you’re enjoying it. Thank you for choosing Jane and for letting us be part of your journey, we’re truly grateful. Looking forward to working together :) -Caitlin, on behalf of Jane

Jenn
Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Jane app is amazing

5,0 2 maanden geleden Nieuw

Opmerkingen: cost efficient, excellent service, ease of customer use

Pluspunten:

Customer service, clean website, ease of use

Minpunten:

love everything about it. zero complaints!

Reactie Jane Software

vorige maand

Thank you so much for your positive review of Jane, Jenn! It's wonderful to hear you're enjoying everything about Jane so far. We're proud of our award-winning Support Team, so it's fantastic to know you're having great experiences with them. Also, our website team rarely gets the recognition they deserve, so we'll definitely share your feedback with them. :) Thank you for choosing Jane to help run your clinic—we hope we can continue making your days easier for many years to come! -Caitlin, on behalf of Jane

Morgan
Administrator in Canada
Gezondheid, wellness en fitness, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Fantastic Software for Practitoners!

5,0 3 weken geleden Nieuw

Opmerkingen: Jane is the most user friendly software I have ever encountered. It is easeful, supportive and so highly integrated to what individual practitioners and clinics need. The team at Jane is always working above and beyond to make changes and work with those who use their software to improve, fix and grow the software in ways that actually work.

Pluspunten:

Jane software is easy to use, fully integrated with Google search for any questions I have and of course, the staff at Jane are incredibly helpful and quick to respond and offer support. They take ideas and suggestions of their customers and make changes that best support the people using their software.

Minpunten:

The only area of Jane I think could be done differently or improved upon is the ability to edit or remove insurers, as insurance companies change names and close out and it would be nice to change those names and delete the toggle for inactive insurance companies.

Reactie Jane Software

vorige week

Hey Morgan! Wow, thank you so much for your amazing and detailed review of Jane. It’s awesome to hear how user-friendly you find our platform and how it's helping out your clinic. We can genuinely say we’re super lucky to have customers like you who share what’s working and what could be better -- your feedback is gold and helps us teach Jane new tricks or polish up the current ones to serve you even better, so please keep sharing your thoughts! Your kind words about Jane and our team keep us going and remind us why we do what we do. 😊 Thanks for letting us be a part of your clinic’s journey, sharing feedback that helps us shape the future of Jane, and for being such a valued part of the Jane community! -Caitlin, on behalf of Jane

Jennifer
Founder in VS
Alternatieve geneeskunde, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Amazing product, incredible customer service

5,0 2 weken geleden Nieuw

Opmerkingen: The customer service is phenomenal: shout out to [sensitive content hidden] who just helped me with my subscription. I really appreciate all the tools/training aids in the Help section. I am super impressed with the customer service - you guys are often available when I need you and if not by phone then you'll reply fairly promptly by email. I appreciate that you guys are always striving to make a difference - every call and email asks for feedback. I am so happy to have Jane as part of my team to manage my practice. You guys rock and I tell everyone about your great service!

Pluspunten:

The user interface is easy on the eyes, clean formatting, great color schemes. The system is fairly easy to use with an abundance of text/video aids in the Help section. There's a demo option so you can practice and train on the system without it affecting real patient files/appointments. You guys are always adding new features that benefit practice management - eg, the Claim.MD insurance billing integration and innovate new tools to help practitioners such as the upcoming AI charting in beta. The customer service is phenomenal - I am so happy that I joined back in 2017-2018. Things continue to improve with this company.

Minpunten:

I have only positive things to say about Jane and the customer service support.

Andrea
Social Worker, Psychotherapist in Canada
Geestelijke gezondheidszorg, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great customer service

5,0 2 weken geleden Nieuw

Opmerkingen: Nothing is perfect, but the overall experience is great due to customer service.

Pluspunten:

The customer service. They are all so knowledgeable, courteous and prompt. Especially [sensitive content hidden]!

Minpunten:

1) When I click on "Great" to the question "How would you rate my reply?" nothing happens, that button doesn't work. 2) I just lost a staff member (and all her clients attached to her) because she was not able to create her own treatments and classes without full access. This would be great for staff to have full control for treatments and classes for their clients. If I change her status from practitioner limited it compromises the confidentiality of other client files that do not belong to them.

Kate
Independent Contractor in Canada
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Highly recommend this for health providers

5,0 2 maanden geleden Nieuw

Pluspunten:

The Jane team is super responsive to user requests; you can make Jane what you want it to be!

Minpunten:

There is so much functionality that there was a bit of a learning curve to get to know it all, however a quick web search usually reveals the answers I need.

Reactie Jane Software

4 weken geleden

Hi there, Kate. Thanks for choosing Jane and taking the time to share your thoughts with us. We totally get it - the learning curve can feel a bit overwhelming at first. But, you've got a whole team of Jane Support (and an awesome customer community) ready to help you out. We're thrilled to hear that our openness to feedback resonates with you; we hope you'll continue to share your thoughts along your journey as we're always listening to find ways to make Jane even better. Thank you for letting us be part of your journey. We can't wait to keep working with your clinic! 🙂 -Caitlin, on behalf of Jane

Tanya
Owner and Acupuncturist in VS
Alternatieve geneeskunde, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

5+ years experience with Jane

4,0 7 maanden geleden

Opmerkingen: I love the scheduling in the charting. This is why I switched to Jane. The problem is is that the bookkeeping and financials are absolutely critical To the success of any business. This is Jane’s weakest area.

Pluspunten:

Charting templates and scheduling are the best features.

Minpunten:

Financial reports and bookkeeping it’s a nightmare. I wish there was no unapplied and reapplied payments shown in the reporting. I wish making changes to payments did not result in erroneous transaction lines like “5/15 $15.00 payment, 5/15 -$15.00 payment, 5/15 $15.00 payment. Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission settings per practitioner which resulted in me underpaying my staff for a whole year until we audited everything. It was a nightmare. Also if one of my front desk receptionists accidentally selected a practitioner when selling a package it overpaid my staff. Another auditing nightmare to figure out correct commissions resulting in back pay to my employees, even one of them quit over this issue! In the audit I even found the software paying a staff member $25 commission on a “1st late cancellation” which we do not charge the customer for. Generally, Jane’s customer service is great but all they told me about this issue is “that is not Jane’s intended behavior, we don’t know why it did that, we are working to figure it out.” After not hearing back from them for a long time, I sent them another message asking if they had figured it out and received the same reply. I am forced to audit every commission report now every month so if you are somebody who pays commission based practitioners a warningabout commission distributions. Always double check the software cannot be trusted in the financial area.

Reactie Jane Software

6 maanden geleden

Hey Tanya. Thank you for sharing your thoughtful feedback - it's great to hear that you're enjoying the charting and scheduling features in Jane! You’re right, managing finances and bookkeeping is crucial for your business success and considering that certain settings led to challenges with your clinic staff, we get your frustrations. Our customers having a seamless experience where you don't feel the need to repeat yourself is something that’s important to us so it’s disappointing to hear about your recent experience with our team. While we don't have all the specifics due to anonymity in reviews, we'd love to connect with you to discuss your feedback further and get an update, if you're open to it. We're so grateful to have the opportunity to work with you for so long and for the time you took to share your thoughts about Jane, we’ll continue to make Jane better. :)

Ling
Manager in Canada
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Charting limitation.

4,0 5 maanden geleden

Opmerkingen: Positive. Usually did not have to wait very long on the phone. Support is usually very pro active and gets back to you within 24 hours.

Pluspunten:

Great customer service, willingness to assist and brainstorm a solution.

Minpunten:

We are a medical cosmetic clinic. Charting of injectables treatments are crucial. This is lacking on Jane's template library. Your template choice should keep up with the industry's innovation of treatment so that we can easily choose the template for laser treatments, radio frequency, microneedling, chemical peel, etc.

Reactie Jane Software

4 maanden geleden

Thank you for taking the time to share your thoughtful feedback about your experience with Jane so far, Ling. We’re so happy to hear you’re enjoying most of Jane and our support - we hope we can continue to meet that bar, and even exceed it one day! We appreciate you also sharing the things you’re having some difficulty with. It sounds like the charting aspect may be posing some challenges and we’d be curious to hear what you’ve tried so far. Would you be willing to reach out to our team through our support email to share a bit more about your feedback? Our Medical advocate, Hayley, would love to connect with you to chat more about your feedback and see how we can help and what we can maybe learn. We’ll keep an eye out! Thank you again for such a detailed and genuine review. We hope you’ll take us up on the offer to chat more. -Caitlin on behalf of the Jane Team

Stefanie
Mental Health Therapist in VS
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great Experience with Jane so far!

5,0 8 maanden geleden

Opmerkingen: I have loved it and I intend to continue to use it!

Pluspunten:

I love that I can get help if needed through email or over the phone and that I am always talking with a live person, not a recording. I love that I can literally take care of my billing, my scheduling, my payments, and my notes/charting all in one place!

Minpunten:

I don't have any complaints yet, I just wish that I better understood the insurance side of things but I honestly think once I start sending claims through it will became really easy for me, I just need practice.

Reactie Jane Software

8 maanden geleden

Hey Stefanie! Oh wow, reviews like this always leave us feeling so happy, so thank you for sharing. We love so much that you’ve been finding Jane helpful and our support team has been so helpful. We hear you about the insurance piece, adjusting to a new system can be a lot, and that usually means there will be new workflows for things like insurance. Always remember our team is here to support you as you get to learn the ropes of Jane, so you can reach out any time to [email protected] We thrive helping helpers like yourself and hope we can continue to be a part of your journey. Thanks for being with us! -Caitlin on behalf of the Jane team

Beverly
Psychotherapist in Canada
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Jane is fabulous!

5,0 12 maanden geleden

Pluspunten:

Jane is my personal secretary, and frees me up to do my own work.

Minpunten:

No cons. I don't even use all of the features of Jane, as there are so many more features available.

Reactie Jane Software

10 maanden geleden

What a great review to read, Beverly! Thank you so much for sharing your feedback in such a fun but kind way...it's an honor for Jane to take on such an important role in your clinic! We're lucky that you came over to Jane and I'm so pleased to hear that you've enjoyed not only your experience with Jane so far, but with our support team as well. I hope we can continue to help you grow and help you help your clients. :)

Margaret
Office Manager in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Fantastic product and fantastic team!

5,0 5 maanden geleden

Opmerkingen: Still fresh and getting things set up but the customer service/support team has been so wonderful at answering questions and helping me with areas I am unfamiliar with. The features of Jane that I have learned about so far are exciting in the way that it will make many aspects of my job so much easier. Definitely wish we took this step sooner.

Pluspunten:

Awesome customer service/support, the software is easy to learn, software will make my job way easier

Minpunten:

No complaints so far, still new to Jane but I can't imagine I would have anything major to complain about

Reactie Jane Software

5 maanden geleden

Goodness, this is such a lovely review to read! Thank you for taking the time to share this with us, Margaret. I hope you're still finding things exciting about Jane and that it truly is making things easier. As always, never forget that our Support Team is always here to lend a helping hand, or even a friendly chat, if you have a question. We appreciate you and the opportunity to support your clinic! -Caitlin on behalf of the Jane Team

margarita
Registered Psychotherapist in Canada
Geestelijke gezondheidszorg, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent Services. Easy to use.

5,0 10 maanden geleden

Opmerkingen: Excellent for scheduling clients and chart recording. Customer service is superb!

Pluspunten:

Customer Services. Scheduling. Processing clients' payments.

Minpunten:

I wish that the fees for processing payments were lower.

Reactie Jane Software

9 maanden geleden

Hey Margarita. Thanks so much for the kind words - and for choosing Jane! We realize you had a choice when considering and joining Jane, and we’re so grateful for your choice. The fact that you called out our customer support, features, ease-of-use for clients, and flexibility for choosing Jane brings us so much pride and joy. Thank you again for the review and for letting us be a part of your day-to-day. - Caitlin on behalf of the Jane team

Stephanie
Registered Psychotherapist in Canada
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Tool For Your Business

5,0 4 maanden geleden

Pluspunten:

That it helps me in all areas to serve my clients and myself. But mostly the customer service alongside the guide to refer to is impeccable.

Minpunten:

At the moment, I don't have a response for this Question.

Reactie Jane Software

4 maanden geleden

Wow, thank you for your kind words, Stephanie. :) It makes our day to know that Jane is helping you serve your clients and yourself—that’s exactly what we aim for! We’re so glad you find our guide to be a helpful resource and that our customer service top-notch as we really strive to provide that warm, human-first support. What would we do without awesome users like you? Your feedback keeps us motivated to keep improving and supporting your practice, and we're so grateful to have you as a valued member of the Jane community. -Caitlin on behalf of Jane

Andrea
Life and Spiritual Coaching and RMT in Canada
Medische praktijk, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Have no fear - Jane is here!

5,0 2 maanden geleden

Opmerkingen: With each Jane staff I interacted so far I experienced super customer service! Much appreciated. My title for the review was sent to me by [sensitive content hidden]- made my day with her fun comment and pic.

Pluspunten:

Jane team is amazing! Whenever I need an answer or support they are here for me and they give their best to find solutions.

Minpunten:

Don't know yet. So far I have zero complaints.

Reactie Jane Software

vorige maand

Goodness, this is such a lovely review, Andrea! Thank you for taking the time to share your experience with Jane and our Support Team so far, and in such a positive way. :) We're so happy to hear you've had such great interaction with our team so far, to the point where you remember their name and comment - we've passed this along to celebrate her! We hope we can continue to make your days easier and a little more delightful. Thank you for choosing Jane and for allowing us the honour of being on this journey with you and your clinic. <3 -Caitlin, on behalf of Jane

Myles
Owner in Canada
Geestelijke gezondheidszorg, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Exceptional service.

5,0 4 maanden geleden

Opmerkingen: Great. The platform is good and service is excellent.

Pluspunten:

The platform works very well, accommodates most of our needs, and is straightforward. MOST importantly, the help/service is TERRIFIC. Always get a response quickly and those who reply know what they're doing. And they go out of their way to be helpful.

Minpunten:

It doesn't easily accommodate taking retainers on an account.

Reactie Jane Software

3 maanden geleden

Thank you for sharing your feedback with us, Myles! We're thrilled to hear that Jane is meeting the mark for you and fitting most of your needs. We love to hear that our customer support has positively impacted your experience - it's truly one of the things about Jane that we hold most dear to us, outside of building a great product to help clinics. ;) Thanks a bunch for choosing Jane for your health and wellness practice—your support means the world to us! -Caitlin, on behalf of Jane

Scott
Clinical and Operations Manager in Canada
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Awesome Platform!

5,0 2 maanden geleden

Pluspunten:

The platform is user-friendly, and the support team is quick and helpful.

Minpunten:

Nothing that I can think of for us—everything worked well. My only suggestion would be to provide more opportunities for clinician meetings within Jane for virtual clinics.

Reactie Jane Software

2 maanden geleden

Thanks a ton for your fantastic review, Scott! We're so glad to hear you find Jane puser-friendly and that our support team has hit the mark for you. Knowing that everything feels like it’s running well is music to our ears. Your idea about adding more chances for clinician meetings in Jane for virtual clinics is an interesting piece of feedback and we’d be interesting in learning more on what you’re currently using. Thanks for being part of our community and for choosing Jane. We truly appreciate your support! -Caitlin on behalf of Jane

Christian
Lead Physio in Canada
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Look no further!

5,0 8 maanden geleden

Pluspunten:

Ease of use Constantly adding new features and listening to its customers Smooth and glitch free

Minpunten:

Once you go with Jane, it'll be a pain to switch as nothing as compares!

Reactie Jane Software

7 maanden geleden

Hey there, Christian! It's truly heartwarming for the whole team to hear how Jane has positively impacted you and your practice, and we truly appreciate you taking the time to share your thoughtful review of Jane. We’re always aiming to make Jane even better for helpers like yourself by streamlining processes and making every interaction not just smoother, but also more delightful. To do that, listening to helpers like yourself is crucial; your insights and feedback are instrumental in shaping Jane's evolution. Even knowing that we meet your expectations enough to be a part of your clinic fuels our motivation to make Jane even better and we’ll continue to work hard to make things even better for you. Thank you again for the feedback and for being on this journey with us. :) Caitlin on behalf of the Jane team

Lincoln
Practice Manager in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Jane Review

5,0 10 maanden geleden

Opmerkingen: Overall, the experience has been nothing short of outstanding. All of the practice needs are seamlessly integrated and the product have been a huge timesaver. Jane is leading the way in making practice management streamlined and user friendly.

Pluspunten:

Jane is easy to use, and there is a wealth of tutorials to help you learn the ins and outs of the system. For the most part, billing is a breeze and we can easily access patient files. The teleconferencing system makes interfacing with patients vert convenient. We are still learning all of the capabilities of the very versatile system. This is perfect for our small practice, but would also work for a larger one. The support team is outstanding and is always very positive, upbeat and ready to help. They are also very patient in helping clients learn the system and provide answers very quickly

Minpunten:

The only thing I would change is to make it easier to send an invoice. It took a while to find the button to send invoices. It would help if that had a more prominent place. We are still working on creating the partient intake forms.

Reactie Jane Software

9 maanden geleden

Hey Lincoln. Thank you so much for taking the time to leave such a detailed and helpful review, and especially for choosing Jane! We love to hear that you’re finding things relatively east and helpful in Jane and that you feel we’re leading the way in streamlining practice management as that’s always a goal of ours! Your feedback about the invoices is a valuable and interesting perspective to hear - we want to make sure things are intuitive and user-friendly, so I’ll be sure to pass this along to the Product team. We hope you continue to love Jane, but remember our Support team is always here to chat or help you along. We’re so glad to have you and will see you around. -Caitlin on behalf of the Jane team

Krystal
Physiotherapist in Canada
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Easy for charting and patient documentation.

5,0 4 maanden geleden

Opmerkingen: I am very happy to use Jane software as my overall experience, it is super fast, easy, and efficient to use for my patient notes at the end of the day.

Pluspunten:

I like using Jane software to track my client's appointments and to complete my documentation at the end of the day for my patients.

Minpunten:

There is nothing currently. I am happy to use this software for my charting work.

Reactie Jane Software

4 maanden geleden

Hey Krystal! Big thanks for sharing your awesome experience with Jane so far. Sounds like Jane has really smoothed out your patient documentation process, which is fantastic to hear. We're super grateful to have you on board with Jane, and we're excited to keep making your days easier! 🌟 -Caitlin on behalf of Jane

Kelly
Reception in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Acupuncture

5,0 vorig jaar

Opmerkingen: My overall experience with Janeapp is a very positive one, and opening another business I would certainly use Janeapp if the software applied to the circumstances, environment, and situations that were needed.

Pluspunten:

I love the user friendliness of Jane as a patient, and then also as a staff. As a new staff, I was somewhat accustomed to using Jane from a patient’s perspective, but it was almost seamless with out any major problems moving into the staff position because everything was that much more clear. A quick Google search with Jane app 9/10 times quickly brought me the answer that I needed working in a fast paced environment

Minpunten:

Some of the Jane customer service support fell short. Recently August-October 2023 some of the customer service agents were clearly not aware of their Jane product and did not want to say I don’t know let me find out for you. They just repeated what I said and then basically said “this is all I can do” …we’re closing this issue “ … majority of the time Jane quickly and professionally delivered a friendly and positive resolution to the issue; thankfully, the overall experience with Jane has been 80-90% positive.

Reactie Jane Software

vorig jaar

Hi there Kelly. Oh my, thank you so much for this honest and helpful review of Jane. We're really glad that you've found it so user-friendly. In our mission to "help the helpers" we of course aim to meet the needs of our everyday users like providers, office managers, admin, etc. but the patient/client experience is just as important to us, so this is truly lovely to hear! It sounds like our self-serve options made the difference for you when it came to learning the staff side of things. On one hand, it's great to hear our resources helped you get set up, but it's really difficult to hear your experience with our support team so far hasn't been that great. That's the opposite of what we want so I'm really sorry to hear that and I'm hoping our team can continue to work to earn your trust back. I'd love to understand a bit more about your experience and feedback to see how we can improve - if you're open to sharing more, just send us an email to [email protected]. Regardless, thank you again for the wonderful review, Hope to see you around the Jane community. -Caitlin on behalf of the Jane Team

Jennifer
Physical Therapist in VS
Ziekenhuis- en gezondheidszorgbranche, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Everything I need for small PT business

5,0 8 maanden geleden

Opmerkingen: When I have had questions, usually I can find the answer quickly on their search tool. When I haven't been able to find an answer, a simple call to customer service has done the trick. I always get someone on the phone immediately and they are incredibly helpful

Pluspunten:

-Set up was surprisingly easy given all of the different features. I need to explore them more, but my fault for not making time. -Customer and tech support is amazing. -Finding a template that fit my practice, using the template library, made developing my own forms much easier than if I had to design them from scratch.

Minpunten:

I would have liked to set up appointments on the 1/4 hour for 1 hour long treatment, but I have been able to work around that.

Reactie Jane Software

7 maanden geleden

Hi Jennifer! We’re so glad to hear that you’ve been enjoying Jane so far and had an easy set up. It can definitely take some time to get well-acquainted with all of the helpful features in Jane, but it sounds like you have a great foundation so far and are keen to still learn which is all it takes. I hope you continue to reach out to us when you need support as you grow with Jane and that things feel even better as time goes on. We’re honored to be on this journey with you. :) Caitlin on behalf of the Jane team