--- description: Ontdek de plus- en minpunten van SmileBack en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmileBack - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer satisfaction software](/directory/30541/customer-satisfaction/software) > [SmileBack](/software/178951/smileback) # SmileBack Canonical: https://www.capterra.nl/software/178951/smileback Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/178951/smileback?page=2) > SmileBack is het enige feedbacksysteem voor klanten dat speciaal is ontworpen voor MSP's en dat exclusief is gericht op klanttevredenheid. > > Oordeel: score van **4.9/5** door 35 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt SmileBack? Klanten zijn gebruikers van helpdesks. Dit zijn uitbestede helpdesks zoals MSP's, maar ook de bredere helpdesksector, waar de helpdesk een bedrijf ondersteunt, maar niet het bedrijf zelf is. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.9/5** | 35 Reviews | | Gebruiksgemak | 5.0/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: ConnectWise - **Locatie**: Tampa, VS - **Opgericht**: 1982 ## Commerciële context - **Beginprijs**: US$ 99,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Verenigde Staten ## Functies - Beheer van enquêtes/peilingen - Beheer van negatieve feedback - Dashboard - Engagement tracking - Enquêtes en feedback - Feedbackbeheer - Klantensegmenten - Rapportage en analyse - Sentimentanalyse - Trendanalyse ## Integraties (11 in totaal) - Autotask PSA - BrightGauge - CloudRadial - ConnectWise PSA - Dropbox Business - Freshdesk - Kaseya BMS - Microsoft Teams - Slack - Zapier - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) ## Gerelateerde categorieën - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Alternatieven 1. [Survicate](https://www.capterra.nl/software/132914/survicate) — 4.6/5 (99 reviews) 2. [SurveyMonkey](https://www.capterra.nl/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 3. [Trustpilot](https://www.capterra.nl/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [Jotform](https://www.capterra.nl/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Simple Customer Satisfaction Metrics" — 5.0/5 > **Jared** | *10 oktober 2018* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Metrics galore\! Cut up the data received from surveys in many ways. Very helpful to manage service providers with many clients, giving an idea of how your employees are doing. Delegate access to your managers and automation to alert the right users when negative feedback is received to handle accordingly. > > **Minpunten**: Don't love being locked down to only 3 responses but in truth that keeps it simple and keeps me from going to wild with customization. The data is only useful if its easy to read and understand and Smileback keeps you in a box to ensure that happens. ----- ### "Value for price" — 3.0/5 > **Geverifieerde reviewer** | *22 maart 2022* | Managementconsulting | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: The pricing is good for the features that SmileBack offers. > > **Minpunten**: At the time that our company used SmileBack, there were no incentives to encourage our employees to request a client fill out the survey/click the icons. ----- ### "Great Design & Easy to Use\!" — 5.0/5 > **Jennifer** | *15 oktober 2018* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Clean emails that get sent out. Easy to understand. Very easy to setup. Easy to make back-end changes. How easy it is for customer to give feedback, it is really amazing\! > > **Minpunten**: I would love to be able to tweak the widget design more easily. Real-time widget reporting. > > We are allowing our customer to easily rate their experience, and before SmileBack it was a laborious task and we got very few responses. With SmileBack our response rate is up 43%\! ----- ### "Great Tool to measure Customer Satisfaction" — 5.0/5 > **Curtis** | *4 oktober 2018* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The simplicity of the actions needed by customers makes this a winner. We went from 7-8 percent return to over 40 percent return just by switching to Smileback. Their support is quick to respond if and when you need them. Overall this product is very well thought out and works great for gathering feedback from customers. > > **Minpunten**: The reporting function for technicians is lacking and needs to be improved upon. There seems to be a misunderstanding of what is important to report on. > > We have realized a 20-30 percent increase in responses on surveys after we switched to SmileBack\! ----- ### "A great, simple CSAT tool to encourage feedback" — 5.0/5 > **David** | *5 oktober 2018* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The simplicity of the feedback mechanism increases the chance of our Clients leaving it, which gives us more chance to improve the service we provide. > > **Minpunten**: Not a big fan of the most recent interface redesign > > We have increased the level of feedback we receive immensely. By integrating with our ticketing system (ConnectWise) we are able to keep the record of the feedback with the ticket, along with any follow up work or conversations ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/178951/smileback?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/178951/smileback) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens