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Wherewolf
Wat is Wherewolf?
Wherewolf is de enige digitale afstandsverklaring die speciaal is ontwikkeld voor exploitanten van avontuurlijk toerisme. De toepassing stroomlijnt je hele aankomstproces en stelt je in staat onschatbare marketinggegevens te verzamelen die je de snelste wegen naar groei laten zien. Met Wherewolf kun je ook een gepersonaliseerde, automatische e-mail naar 100% van je klanten sturen met links naar je socialemediaplatforms, om je beoordelingen te vergroten. Ze zijn gevestigd in Denver Colorado en hebben ook een kantoor in Queenstown, Nieuw-Zeeland, en Dublin, Ierland.
Wie gebruikt Wherewolf?
Touroperators en aanbieders van activiteiten die het incheckproces van hun gasten willen versnellen door papieren vrijstellingen te nemen, deze om te zetten in elektronische vrijstellingen en vervolgens operators te voorzien van bruikbare marketinginformatie.
Twijfels over Wherewolf?
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Wherewolf
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Reviews over Wherewolf
Far exceeded expectations!!!
Opmerkingen: Overall I’m beyond happy with their services and all they have to offer! This truly does make a significant difference in our business and removes stress that would otherwise be a headache for us. Allowing to automate the process has been the most helpful thing.
Pluspunten:
Our rep [sensitive content hidden] were truly incredible and patient throughout the entire process. Having the “human” interaction for implementing this kind of a waiver made a difference and one that if it was not there would’ve changed the outcome. The fact that their communication is crystal clear helps tremendously and that for us was the selling point.
Minpunten:
This is hard because we didn’t have bad experiences. In the first 2 days there were “glitches” but it was moreso on our end forgetting things that needed to be added on to the waivers and as a result having to reach out and get that corrected. Otherwise our experience has been fantastic!
Wherewolf is awesome!!
Opmerkingen: Incredibly simple and straightforward. Getting it set up and live was quick and easy.
Pluspunten:
The simplicity of the program. No problems integrating into our FareHarbor booking system and all the waivers transfer within seconds to the reservation it is connected to. Questions are answered quickly and any small problems we have encountered have been resolved essentially the same day. So glad we switched from the other program we were using, Wherewolf suits out business needs much better.
Minpunten:
Some of the options could be highlighted better for less customer confusion. Example: When selecting weight in pounds or kilograms, it looks like the other is selected from what you would like to choose.
Reactie Wherewolf
7 maanden geleden
Hi Cassandra - thank you so much for sharing your feedback, it means a lot to us and to other business owners. We're stoked to see that everything is going well. I appreciate your comment about the KGS/ LBs option too, I'll note that down for our team to track. Reach out any time you have any questions and have a great day.
Mediocre customer support and onboarding
Opmerkingen: At the moment, it's not good at all. Although they claim and market that it has the best integration with Fareharbor, it has been a week, and they cannot integrate with Fareharbor. Wherewolf sales team promises a lot, and delivers very little.
Pluspunten:
It has a good interface and can be used on zapier
Minpunten:
The company's backend is messy. The customer support is confused and slow!
Fantastic product, just when we needed it
Opmerkingen: Fantastic, i'd highly recommend Wherewolf as an online waiver solution for an activity company
Pluspunten:
Pandemic forced us to embrace online waivers. Wherewolf was our first choice. Branded to look like us. We were able to customise the forms just about right. A fantastic addition to our systems.
Minpunten:
Pricing became a little prohibitive after a while. We werent able to tweak the forms quite to our liking.
Wherewolf is the easy choice
Opmerkingen: The Team here at EcoZip and I love using Wherewolf - we used to do the work manually so the upgrade is a life saver. Easy, fast, reliable and super efficient.
Pluspunten:
Wherewolf was extremely easy to connect with and super easy to use, the support team always promptly reply to any queries, the customer interface is also easy to use for all walk of life!
Minpunten:
I can't think of any con's off the top of my head. Whenever we have any issues we create a support ticket which is promptly actioned. If the issues was not resolved right away then we are updated as the issue progresses to it's completion point. Maybe one con is where the system sometimes freezes; however I am not sure if that is at times our internet. I guess at times it take a while to sync, however again this could be out internet.
