Wie gebruikt deze software?

Aloha is designed to be the total management solution for bars and restaurants. The solution is particularly ideal for group operators looking to manage their whole estate's sales and operations.

Gemiddelde scores

45 beoordelingen
  • In totaal 4.2 / 5
  • Gebruiksgemak 4.2 / 5
  • Klantenservice 3.6 / 5
  • Functies 3.9 / 5
  • Waar voor je geld 3.6 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proef Nee
  • Implementatie Cloud, SaaS, Web
    Geïnstalleerd - Windows
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren

Leveranciergegevens

  • NFS Technology Group
  • https://alohaepos.co.uk
  • Opgericht in 1994

Over Aloha

Aloha EPOS is a reliable and easy to use restaurant management system which is ideal for bar, hotel and restaurant groups.

It's the total solution and with Aloha you will be able to connect all the elements of running your operations from one single solution so you can concentrate on growing your business.

It includes:
Labour management
Stock control
Centralised data management
Tableside ordering
Loyalty and marketing
And much more!

Functies van Aloha

De leverancier heeft deze informatie niet opgegeven.
  • Aparte controles
  • Beheer van cadeaubonnen
  • Deelcontroles
  • Inventarisatie
  • Kassabeheer
  • Loyaliteitsprogramma
  • Personeelsbeheer
  • Tips beheren
  • Aparte controles
  • Beheer van cadeaubonnen
  • Deelcontroles
  • Leveringsbeheer
  • Loyaliteitsprogramma
  • Mobiele toegang
  • Online bestellen
  • Rapportage en analyse
  • Tabellenbeheer
  • Tips beheren
  • Voorraadbeheer
  • Beheer van cadeaubonnen
  • Elektronische handtekening
  • Kassasystemen voor restaurants
  • Kortingsbeheer
  • Loyaliteitsprogramma
  • Multilocatie
  • Profielen van klantenaccounts
  • Provisiebeheer
  • Retail POS
  • Retourbeheer
  • Streepjescodes scannen
  • eCommerce-integratie
  • Factureren
  • Geïntegreerde boekhouding
  • Keukenbeheer
  • Menubeheer
  • Personeelsbeheer
  • Rapportage en analyse
  • Reserveringenbeheer
  • Tabellenbeheer
  • Verkooppunt
  • Voorraadbeheer
  • Wachtlijstbeheer

De nuttigste reviews van Aloha

Make your F&B ePOS work for you the easy way

Beoordeeld op 27-6-2019
Brian H.
Graduate Student (MBA)
Hoger onderwijs, 10.001+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.

Pluspunten: I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use.

Minpunten: Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.

If you are in the service industry, Aloha is the way to go!

Beoordeeld op 18-2-2019
Anthony O.
Server
Restaurants, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I use aloha everyday as a server, I have been in the industry for ten years, I know what I like in a POS system. Aloha is the most user friendly POS, I have ever worked with. With the use of aloha and it being a pretty intuitive system, I have managed to save our restaurant a lot of money by not making unnecessary mistakes(not wasting food, because you forgot to have the pepperoni taken off). Aloha gives you a quick, more efficient tool to manage the chaos that can occur in restaurants daily. Aloha allows you to accomplish more with a less restrictive process than others. I honestly never want to work at another service industry that does not use Aloha software for it's point of sale business needs. It helps save your users time, It is a RELIABLE and CONSISTENT system that stays online, especially for those inclement weather situations.

Pluspunten: The versatility of the system itself, most of the systems I have worked with in the past seemed archaic compared to Aloha. It was an eye opening experience to have a fully customizable order selection process, you are able to easily remove certain components of transaction. You can customize your buttons and your system freely, allowing you to develop a style that would suit yourself and your workers. System is easily integrated into even older model systems(that can handle it), as well as set-up through newer model systems. This product lets the users control and compile data in a much more efficient manner than most systems. Aloha also allows you to take a large check with multiple payments,as long as the software was used correctly will cut down this process and do most of the legwork for you. For instance, you have a table of ten guests and they have spent about two thousand dollars on a family dinner. Everyone loses track of time and need their checks quickly. NO PROBLEM. As long as you processed the information correctly on your end, you have just a matter of a few clicks and personal receipts for each person will print out. A lot of systems I have used in the past do not have the functionality we need in 2019.

Minpunten: Customer service was a little unreliable at times, and the general technical knowledge on their customer service end was limited. Waiting for a certified tech to come look at your system, if not done that day, would impact the businesses functions during that downtime.

Great features, Difficult Access

Beoordeeld op 15-2-2019
Geverifieerde reviewer
EMT
Ziekenhuis- en gezondheidszorgbranche, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
3 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
2 / 5
Klantenondersteuning
3 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: My restaurant first opened using the RPower POS system. It worked well for a while, but as we grew busier it became apparent that modifications, and edits to orders were taking much too long, and felt very clunky. I think that Aloha gives servers the ability to streamline their orders and as they become more comfortable with the system they can become quite speedy. Overall Aloha is the best POS system that I have used so far, but nothing is perfect.

Pluspunten: I believe that Aloha gives the user more abilities in the front of the house than most POS systems I have used. The ability to highlight multiple items at once and duplicate/delete is a great feature not found in other systems. I also enjoy the overall lay out of the buttons, as far as having space between each button (which makes it easier for touch screen use), and the ability to add as many different sub menus at desired.

Minpunten: I wish that there was a way to customize the color of the buttons. When this system is implemented in busy restaurants (which is my experience with it) color coding different things such as ingredient/sauces/allergies could make the adjustment period for new servers much quicker, and cut down on the amount of time spent searching for certain things in the menus. I also feel like the strength of Aloha is in its day to day use. When using the master computer to try and revamp, or set up new menu items in the office the process is far from intuitive, and takes a long time to become proficient in. Maybe if there was a 'helpful hints' type feature for new user that would be a great addition.

Good but probably outdated

Beoordeeld op 14-11-2018
Roscoe S.
President
Restaurants, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
1 / 5
Klantenondersteuning
2 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Loved East Bay Cash Register who sold me two systems, but now that NCR manages them, it’s over. Bye

Pluspunten: Easy for waiters to use. Reports are easy to read. The hardware is fairly robust, purpose built.

Minpunten: Service once was wonderful, but since NCR bought them a couple of years ago it’s a cluster fuck. Initial support is routed to India where you’re on hold for 10 - 20 minutes, to talk to someone whose only solution is to reboot, which of course we’ve already done. Then they can only “escalate” which means it gets routed to another idiot in India who calls you back in a couple of days to tell you to reboot the system. Then it gets escalated again and in a week you get a call from the local office who fixes it in 5 min. And they only in the last few months have developed chip readers, which without it, requires you take a 300 question PCI compliance exam every 6 months, only to fail because you don’t have a chip reader, then you have to apply for an exemption which you always get, but still, hours of work because no chip reader. Loved my local office who sold me the machine, can’t do it again though.

Aloha is the best POS system we have used to operate our restaurant

Beoordeeld op 12-12-2018
Eric W.
General Manager
Recreatieve faciliteiten en diensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We have used 3 different POS systems and overall found Aloha to be the most compatible for our restaurant.

Pluspunten: This is the most user-friendly POS we have used in the restaurant
The back office is very easy to use for reports, inventory control and POS terminal maintenance
Aloha also has a direct affect on our customers. Our staff finds it easy to use and they spend less time learning and more time providing the best customer service experience.

Minpunten: This was the most expensive POS we have purchased at our restaurant.
If our POS terminals go down it tends to take some time for replacement

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