Kitomba

Kitomba

door Kitomba

Wie gebruikt Kitomba?

Kitomba is geschikt voor salons en spa's van alle soorten en maten – van kleine haar- en schoonheidsexploitanten tot grote bedrijfssalons. Meld je aan voor een gratis demo.

Wat is Kitomba?

Kitomba is de complete software voor bedrijfsmanagement die sinds 2002 duizenden salons, spa's en klinieken helpt succes te behalen.

Het heeft alle branchespecifieke functies die je nodig hebt om je bedrijf succesvol te beheren, samen met de ondersteuning die je zoekt.

Het bieden van gratis onverslaanbare ondersteuning is altijd een belangrijk onderdeel geweest. Het toegewijde ondersteuningsteam is 7 dagen per week beschikbaar, ook buiten kantooruren en in het weekend, en is beschikbaar via telefoon, e-mail of chat.

Kitomba - Details

Kitomba

https://www.kitomba.com/us/tour/core-software/

Opgericht in 2002

Kitomba - Prijsoverzicht

Kitomba heeft geen gratis versie en biedt geen gratis proefperiode.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Kitomba

Afspraken software
Afspraakherinneringen
Geautomatiseerde planning
Groepsplanning
Kalendersynchronisatie
Klantendatabase
Mobiele toegang
Multilocatie
Online betalingen
Online reserveren
Reserveringsbeheer voor kamers
Terugkerende afspraken
CRM
Factureren
Financieel beheer
Inkoop
Leveranciersbeheer
Marketingmanagement
Orderbeheer
Personeelsbeheer
Plannen
Prestatiemeetwaarden
Projectbeheer
Tijd en onkosten bijhouden
Trainingsbeheer
Voorraadbeheer
Afspraakherinneringen
Afspraakplanning
E-mailmarketing
Klantprofielen
Loyaliteitsprogramma
Payrollbeheer
Personeelsbeheer
Verkooppunt
Voorraadbeheer
Wachtlijstbeheer
Afsprakenbeheer
Behandelingspakketten
Beheer van cadeaubonnen
Foto's voor en na
Klantenbeheer
Naleving van HIPAA-richtlijnen
Voorraadbeheer
Afsprakenbeheer
Beheer van cadeaubonnen
E-mailmarketing
Factureren
Klantenbeheer
Multilocatie
Personeelsbeheer
Praktijkbeheer
SOAP-notities
Verkooppunt
Afspraakplanning
Faciliteitsplanning
Geautomatiseerde planning
Groepsplanning
Klasplanning
Multilocatie
Personeelsplanning
Realtime planning
Reserveringsbeheer voor kamers
Resources plannen
Waarschuwingen/Meldingen
Beheer van beursstands
Klantprofielen
Loyaliteitsprogramma
Multilocatie
Payrollbeheer
Personeelsbeheer
Terugkerende afspraken
Verkooppunt
Voorraadbeheer
Afsprakenbeheer
Klantenbeheer
Loyaliteitsprogramma
Payroll en provisies
Personeelsplanning
Verkooppunt
Voorraadbeheer
Afspraakherinneringen
Afspraakplanning
Klantenbeheer
Loyaliteitsprogramma
Marketingautomatisering
Multilocatie
Online reserveren
Payroll en provisies
Toestemmingsbeheer
Verkooppunt
Voorraadbeheer

Reviews van Kitomba

5 van 64 reviews worden weergegeven

In totaal
4,5/5
Gebruiksgemak
4,3/5
Klantenservice
4,5/5
Functies
4,2/5
Waar voor je geld
3,7/5
Carla T.
Owner
Cosmetica, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 31-7-2019

"Great All-round Salon/Spa Software"

Opmerkingen: Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.

Pluspunten: We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly.

Minpunten: The cost, however, we are totally happy paying the cost as we receive so many benefits.

  • Bron van de reviewer 
  • Beoordeeld op 31-7-2019
Laurie C.
Director / Hairdresser
Beeldende kunst, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 6-11-2019

"It's okay"

Opmerkingen: I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted. At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating

Pluspunten: being able to split services over multiple staff through the online booking
pin for logging in/out
restricted access for certain staff
being able to see which login made an appointment/change (although super annoying that kitomba one is shown as 'online appointment' rather than the staff members name)
Targets visible from kitomba 1 (annoying that staff seem to be able to see each others targets, and would be great to be able to set an hourly target for staff who frequently change hour or an alternating one for those who alternate hours over a fortnight or month)
tiered pricing/timing

Minpunten: It being installed on the desktop means there are so many chances for issues - we had an issue with our power supply and ended up with kitomba being corrupted multiple times (while this is a user issue it is very annoying that it's able to happen at all - a cloud based option like timely wouldn't do it) The online booking only has the ability to set 'packages' not specifically titled sections - having multiple drop down menus would be better - eg Colour and Cut, Colour and Blowdry, Promotions It would be great if it could at least try to add all services in a package to be with the same staff member when they choose (anyone) from the online booking so that it's not spread over multiple people when one person could have done all of the services It would be great if the cautions/alerts were visible earlier in the booking process, as you currently don't see it - or aren't able to read it easily until the appointment has already been created (in a situation where you have a note such as - 'DON'T BOOK THIS PERSON IN' it would be great to see straight away The reports are really clunky to use and don't have clear names that explain what they do - why is there not an easy to use report for retail sold on kitomba one? Kitomba one could do with better reports in general - maybe gather feedback as to what people think is missing? K1 should have the ability to bring up pricing for services and put sales through
In general seeing pricing should be easier than setting up a quote

  • Bron van de reviewer 
  • Beoordeeld op 6-11-2019
Danielle C.
Marketing Manager
Gezondheid, wellness en fitness, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    4/10
  • Bron van de reviewer 
  • Beoordeeld op 4-8-2019

"Good for small business, but far too basic for big business."

Opmerkingen: Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.

Pluspunten: I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level.

Minpunten: Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse. There is key gaps in the reporting available, and anything comparable requires running two reports and manually working out the variance which is something I would consider basic. Imagine if you could produce a report on points earned on a specific brand, during a specified time period... and charge the vendor for those points... you could create some clever promotions if the reporting and keying allowed. Had I been part of the decision process I would not have chosen Kitomba. It's basic, and geared largely towards single, or smaller businesses. The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level. There isn't even the ability to bulk up load quantities for sites across the group, for instance in a GWP promotion where I know and created the quantities per site, I have to leave it to the sites to enter the quantity (which they never do).

  • Bron van de reviewer 
  • Beoordeeld op 4-8-2019
Mark B.
Managing Director
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 8-11-2019

"Kitomba Reviee"

Opmerkingen: We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after.

Pluspunten: The developments over the years. We purchased the product when it was being launched For our spa. We branched into a different area and over time, Kitomba has enveloped this business. The current technical/forensic techs are much more helpful and make things more user friendly than used to be the case.

Minpunten: For several years, we asked for a concessions section. This was developed, but most of the work still had to have a largely manual input. Things like an expiry after 22 months have only recently been added as a feature. Prior to this, we had to keep a log independent of the programme and expire them by hand. Although very few do expire, it was a lot of work to do it manually.

  • Bron van de reviewer 
  • Beoordeeld op 8-11-2019
Leigh J.
Owner
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 4-8-2019

"Fantastic Customer support "

Pluspunten: I can always call Kitomba support to help guide me thru whatever it is I’m trying to do or searching for.
The customer marketing tools are very good

Minpunten: Kitomba does not have the ability to create re-occurring bookings

  • Bron van de reviewer 
  • Beoordeeld op 4-8-2019