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Wat is JivoChat?

JivoChat is de zakelijke berichtenoplossing die je team nodig heeft om je online contact met klanten te stimuleren. De live chat-functie biedt functionaliteiten zoals de mogelijkheid om via slechts één toepassing bezoekers te volgen, met hen te communiceren via online chat, telefoontjes, e-mails, Facebook Messenger, Viber, Telegram en nog veel meer. Verlies nooit de kans om contact te maken: zelfs als je offline bent, kunnen bezoekers van je website berichten achterlaten die je later kunt ophalen. Gebruik JivoChat om bezoekers vandaag nog om te zetten in klanten!

Wie gebruikt JivoChat?

Voor website-eigenaren die met hun bezoekers willen communiceren: e-commerce, institutionele websites, blogs, onroerendgoedbedrijven, scholen, hogescholen en universiteiten, winkelcentra en vrijwel elk bedrijf.

JivoChat Software - 1
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JivoChat Software - 4
JivoChat Software - 5

Twijfels over JivoChat? Vergelijk met een populair alternatief

JivoChat

JivoChat

4,6 (104)
US$ 19,00
jaar
Gratis versie
Gratis proefversie
72
27
4,7 (104)
4,4 (104)
4,5 (104)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
₹ 1.799,00
maand
Gratis versie
Gratis proefversie
64
17
4,1 (112)
4,0 (112)
3,9 (112)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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CRM
Klantenbeheer
Klantendatabase
ChatBot
Functies met hoogste score
Aanpasbare branding
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Live chatten
LiveChat
Functies met hoogste score
Consumentgericht chatten in realtime
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Mobiele toegang
Zoho Desk
Functies met hoogste score
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Factureren
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Pure Chat
Functies met hoogste score
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Proactief chatten
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Consumentgericht chatten in realtime
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HoneyBook
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Betalingen verwerken
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Voicemailtranscriptie

Reviews over JivoChat

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,7
Klantenservice
4,5
Functies
4,5
Prijs-kwaliteitverhouding
4,4

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Valeh
Valeh
Senior Software Developer in Azerbeidzjan
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Efficient way of communicating with customers

4,0 6 jaar geleden

Pluspunten:

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

Minpunten:

In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.

Reactie Jivosite

6 jaar geleden

Hey Valeh, Thank you so much for your feedback and review. The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent. You can fully customize or even disable this function. To know how to do it please check this link: https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website: "10 Ways to Gain Conversions with Jivochat's Proactive Invitation" https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html "How to make proactive invitations work perfectly" https://www.jivochat.com/help/triggers/tuning_triggers.html

Tsuji
ceo in Japan
Detailhandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Everything is above average.

4,0 5 jaar geleden

Pluspunten:

JivoChat has all the average features available in a single plan.

Minpunten:

No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

Shelly
CDNM Program Coodinator in VS
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

JivoChat user

3,0 5 jaar geleden

Pluspunten:

It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus.

Minpunten:

My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa. Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box.

Mostafa
web developer in Egypte
Marketing en reclame, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

great chat service with alot of integrations

5,0 4 jaar geleden

Opmerkingen: good

Pluspunten:

they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages

Minpunten:

they don't have their own chatbot but it's on their roadmap , I hope they release it soon

Daryl
Owner in Canada
Design en ontwerp, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great Integration.

5,0 5 jaar geleden

Pluspunten:

I appreciated the integration with other software.

Minpunten:

The graphic interface could be made a bit easier to use. But in saying this I have not used the product for long.

Reactie Jivosite

5 jaar geleden

Hey, Daryl! Thanks for taking the time to write us a review and thank you for the positive feedback, we really appreciate it. We wish you the best in your business and we're always here to help when you need us.

Natapol
Natapol
COO in Thailand
Geverifieerde LinkedIn-gebruiker
Sport, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Very solid and mature Livechat and omnichannel inbox

5,0 4 jaar geleden

Opmerkingen: I love the social media integrations, team chat, and the mobile apps. I got my staffs to get onboard immediately. It was easy. And the best thing was that it fixed my serious issue with FB messenger not loading nor showing up on all of our android mobile phones in the past week. JivoChat just solved our issues in minutes.

Pluspunten:

Livechat and Social media integrations are stable and wok as they are supposed to. The deployment was very easy, and I could get started right away without any problem. The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers. So I gave JivoChat a trial and "WOW" I was so impressed. I should have tried this long time ago. The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me.

Minpunten:

UI is a bit old. However, in a way, it is very easy to use and get started. Nothing else really. I feel this is a very solid and mature product. Not much extra features but they are more than enough for SME's

Ian
Ian
Marketing Manager in Kenia
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

JivoChat, way to meet your website visitors

5,0 6 jaar geleden

Opmerkingen: The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.

Pluspunten:

I like it because it allows me to see who is visiting my website and from which location. If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number. It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

Minpunten:

The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.

Hasan
Hasan
Finance Specialist in Azerbeidzjan
Geverifieerde LinkedIn-gebruiker
Bankwezen, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Essential feature for every customer based company

5,0 6 jaar geleden

Pluspunten:

JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.

Minpunten:

With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat.

Farid
Farid
Leading Finance Specialist in Azerbeidzjan
Geverifieerde LinkedIn-gebruiker
Kantoorbenodigdheden, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Essential tool for any type of website.

5,0 6 jaar geleden

Pluspunten:

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Minpunten:

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

David
David
Director of Installation in Colombia
Geverifieerde LinkedIn-gebruiker
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overall a good multichannel system

4,0 3 jaar geleden

Opmerkingen: They had promised a native chatbot function included in my plan, and then they backed off and 1. Delayed the feature 2. Said it would a paid add-on

Pluspunten:

I like that is stable, it has desktop and mobile apps

Minpunten:

Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding

Mwiraguzu
Content Creator in Oeganda
Omroepen, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Jivo is faster

5,0 vorig jaar

Pluspunten:

The tool is faster and easy to integrate on a website with HTML code in the footer of the website, and you get chatting with clients right away, I like live preview of the messages which help me to see messages of the user before they even send hence resolving their issues faster

Minpunten:

It does not allow the use of custom email for support, and only works with forwarding messages where outgoing messages to clients through the email would go from jive email address

Waboga
Support Representative in VK
Financiële dienstverlening, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Jivo review

5,0 vorig jaar

Pluspunten:

Integrates with Whatsapp at no additional cost, easy to setup and use in no minute

Minpunten:

Nothing at the moment because tool meets my needs

Philippe
Writer in Frankrijk
Tekstschrijvers, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A solid solution to communicate with your visitors

5,0 2 jaar geleden

Opmerkingen: I run multiple web projects and now, the visitors prefer to go to Live Chat rather than a contact page. They can find someone to quickly answer them. It gives a human aspect on your business. So, I look for some Live Chat (there are a lot) and I choose JivoChat. This is a solid solution with a substantial number of customers. Since I have better communication with my visitors and sell more.

Pluspunten:

I like to view what the visitor is typing before he sends his question. It helps a lot to deliver fast and accurate answer to him.

Minpunten:

Only the statistic, they are basic. But, with all the tools I have it is compensated.

Paulo
Paulo
SEO in Brazilië
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

JivoChat is easy. Super duper easy

5,0 7 jaar geleden

Opmerkingen: JivoChat is helping my company to make more sales because it makes me closer to visitors in my website. I really like the fact that, with mobile and desktop applications, I can be online 24/7 to my customers and help them to buy more from me!

Pluspunten:

Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!

Minpunten:

There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.

John Andrew
Leasing associate in Filipijnen
Commercieel vastgoed, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Chat with prospects all across advertising portals.

5,0 6 jaar geleden

Pluspunten:

Our company handles a lot of clients, one of them is a property management company that uses Jivochat. The agent App is easy to use and it's linked to everything. Any advertising portal will lead to us with no additional tools that i need to set up. It promotes efficiency, less distractions and it offers all the tools i need to provide info and customer support. Jivochat even has a mobile app, where you can chat with costumers on the go. I haven't had the chance to use it. I'm a front liner so i don't have to. But imagine if you're the owner of the business and you can facilitate a chat anywhere. That would make a lot of difference.

Minpunten:

I haven't encounter any issues with the program. The main point that i want to change if it's possible is to maybe change the icon of the chat launcher to the logo of the company. It would make it more personalized and that would reenforce the level of assurance for a prospect, that they are indeed in contact with the business directly.

Dan
Founder in VS
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great Software, Great Integration Features

5,0 5 jaar geleden

Opmerkingen: I got to see what kind of customers come to my site, and what kind of needs they have. It ranged from specific needs such as what product do I buy, or general questions. What I really liked was the geolocation of the user, since we didn't want to waste time helping a customer that is not US based, since we currently don't ship out of the US.

Pluspunten:

It is highly customizable, they have a JavaScript API, and a good interface to create users, style the chat box, and they integrate with software such as Slack.

Minpunten:

Not a big feature of the call functionality. Had some credits and tried to use it, but never worked for me. We never used their desktop client, just the web version so that is probably why. Even when we turned off the call functionality, we kept getting missed calls sometimes. It was weird. Overall, not an issue. I enabled it and probably didn't disable it properly.

Reactie Jivosite

5 jaar geleden

Hey Dan, Thank you!

Radislav
company owner in Moldavië
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The Chat Solution for Website we use and Recommend

5,0 6 jaar geleden

Pluspunten:

It is free to start and you can use free version as long as you want. It has a plugin for wordpress which is great and easy to use. We firstly installed this on our website after a friend recommended it to us. After that time we installed it on many websites of our customers. I like that you can translate it into many languages and change colors and first messages website visitors see and all this for free.

Minpunten:

When you have many agents on a website sometimes it gets confusing as to whom are you doing the changes.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Rechtspraktijk, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer
Bron: GetApp

Not Ideal App for Needed Function

1,0 2 jaar geleden

Pluspunten:

Marketing ideas and concept of product.

Minpunten:

Practically unfunctional due to problem and lack of support.

Minas
CTO in Armenië
Vertalingen en lokalisatie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

JivoChat - One of the great (even the best) software

5,0 5 jaar geleden

Pluspunten:

Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible

Minpunten:

There is no option to use one account in different desktops. But I understand the reaseon

Usama
CEO in Pakistan
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

JivoChat Best Tool To Increase Sales

5,0 6 jaar geleden

Pluspunten:

JivoChat helped me to increase my sales up to 90% there is no chance of missing any customer chat notification or any bug like most of other chats and mostly i'm in love with JivoChat IOS & Android Apps it makes things much more easier i can talk to my customers anytime anywhere with my Phone all i can say is JivoChat brings life to my website and my business thank you again i will be your loyal customer forever

Minpunten:

smooth fast easy & professional best service in cheap price

Emily
Technical Support in VS
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Jivo helps keep phone lines open

5,0 5 jaar geleden

Pluspunten:

I like that I can respond quickly to a client without the need for a phone call.

Minpunten:

The ignore button doesn't stop the notification from dinging constantly.

Reactie Jivosite

5 jaar geleden

Hey Emily, Thank you a lot for your review and your feedback!

Velicu
Director general adjunct in Roemenië
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Jivo chat is very good!

5,0 6 jaar geleden

Opmerkingen: Comunication.

Pluspunten:

I recommend it! It's great to be able to communicate with your prospects. It has helped me to grow my business.

Minpunten:

Everything is fine, I have nothing to reproach

William
President in VS
Beveiliging en opsporing, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Excellent chat platform!

5,0 5 jaar geleden

Pluspunten:

Very user friendly for both parties, integrates with everything! Apple business chat works great with JivoChat!

Minpunten:

SMS features are limited.. we’d like to be able to send SMS from our business numbers without a customer first having to chat in to create a dialogue.

Julie
President in VS
Sportartikelen, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Patternmaster.com

5,0 6 jaar geleden

Opmerkingen: Great way to communicate with the end user of our products. Reduces the amount of phone calls.

Pluspunten:

Allows more users than other software and contains the same features.

Minpunten:

I can not think of a feature I do not like. It works well for our business.

Guillermo
CEO in Spanje
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Nice communication solution

5,0 5 jaar geleden

Opmerkingen: 100% recommended it does what it is supposed to do without much troubles and nice user experience.

Pluspunten:

Very simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business.

Minpunten:

Good solution but not really solving something that other alternatives can solve for free or at same cost.